Oxmoor Chrysler Dodge Jeep Ram

Recently had an issue with paint bubbling off on my 2020 Jeep Wrangler JLU. From the website I requested a warranty claim but never got a response. Ended up taking it in and was told that they didn't have Jeep Wrangler JLU. From the website I requested a warranty claim but never got a response. Ended up taking it in and was told that they didn't have an authorized body shop and to take it to Cross to have it repaired. Went there and was told that they only take care of customers that had purchased their vehicle from them and that I needed to go back to Oxmoor as they were the ones that sold it to me. Very long story short, after several trips to the dealership and several emails Oxmoor refused to take care of my issue. Ultimately, the Regional Sales Rep had to convince Shelbyville Jeep Chrysler to open up a case with Jeep and have the body shop that they use to do the repairs. From what I learned from the process is that it's a pain to get Jeep to pay for these repairs and sometimes the dealership is left eating the costs. All the Dealerships that I was sent to from Oxmoor said the same thing and that they took care of the issues from customers that they sold to. It literally too Shelbyville Jeep 5 minutes to open and get approval from Jeep to take care of the issue. Oxmoor maintains that their hands are tied and can't take care of their customers. Update September 2023 I have a new issue with paint oxidation and once again was told by Oxmoor that they don't do warranty repair and no other assistance in a resolution. Had an open claim with Jeep for a month now and still nothing. They are still waiting on the Area Manager to find a dealership willing to do the repairs. More

Good service still waiting on part that was ordered I had to call about the status of order. to call about the status of order. More

They are very friendly, helpful and listen to you so you are offered the perfect auto. are offered the perfect auto. More

Super easy trade in process, took less than 3 hours to get everything taken care of get everything taken care of More

Oxmoor Jeep is alway great to work with and visit. The service dept goes out of their way to support my needs and very responsive. The service dept goes out of their way to support my needs and very responsive. More

Needed oil change ASAP due to unexpected trip. They gladly worked me in, much appreciated! They gladly worked me in, much appreciated! More

Angie Lipold was a pleasure to work with and through here, so was the rest of the dealership team. The experience was easy, no pressure, and best of all straight forward. We had a ton of finance questio here, so was the rest of the dealership team. The experience was easy, no pressure, and best of all straight forward. We had a ton of finance questions, every one was answered with confidence and easy to understand explanations. The whole team there at Oxmoor CDJR changed my overall opinion of the Oxmoor group and my wife and I are extremely pleased with our vehicle and the experience. More

Camden and Darlene were honest and easy to work with; they listened to our needs and helped us make a decision they listened to our needs and helped us make a decision More

Easy, timely, nice people to work with. Would do it again and recommend to others. Would do it again and recommend to others. More

They provided great customer service and communication throughout my visit. The service was faster than my previous visit. throughout my visit. The service was faster than my previous visit. More