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Oxmoor Chrysler Dodge Jeep Ram

Louisville, KY

Overview
Reviews
Vehicles
4.6
1,031 Reviews
Call Dealership (502) 895-4520
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4520 Shelbyville Rd

Louisville, KY

40207

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Showing 1,031 reviews

September 09, 2024

good communication procedure and the website is great. I will use this location going forward. More

by Jeff40205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Ackerman, Kevin Zeiser
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Sep 10, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We're glad you had a positive experience with our communication and website. We look forward to serving you again in the future!

September 07, 2024

Second truck bought, courteous sales manager and team, a few people worked hard to get the job done. More

by damon.patrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jacquan Persley
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Sep 09, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for choosing us again for your second truck! We're glad our sales manager and team provided courteous and hard-working service. We appreciate your continued business!

September 06, 2024

Thanks to their dedicated service, my 2010 Dodge Journey has lasted all these years. My last visit in September required my air conditioner to be repaired. They discovered the part I need was no longer b More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The important person was (male) Doug ?
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September 02, 2024

Quan was very helpful and helped make buying a car easy! 100/10 recommend this dealership. More

by mychaelp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
D crutcher in finance , Jacquan Persley
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Sep 05, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We're thrilled to hear Quan made your car-buying experience easy. We appreciate the high recommendation!

August 17, 2024

My Jeep needed AC service. When I picked up car, after paying for repair, AC still did not work. Not sure what I paid for. More

by mattlabarg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh and Garret
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Aug 19, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We're sorry to hear that your AC issue wasn't resolved after the service. Please contact me directly so we can address this and ensure the problem is fixed. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

Aug 20, 2024 -

mattlabarg responded

Josh Parker is working to resolve the issue. My only request is that it is made clear to the Warranty folks that the additional repairs identified are part of the original issue, that was unable to be IDed until after the initial repairs were made. I should not have to pay my deductible a second time. Thanks, Matt

August 13, 2024

Adam was very helpful and supportive. I felt like I could trust him to get my son's car running safely and economically. More

by ansertd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Johnson, Cathy Ackerman
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Aug 13, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We're glad to hear that Adam was helpful and supportive. It's great to know you felt you could trust him with your son's car.

August 04, 2024

Very nice clean they tell u what u need to keep ur car running in good condition More

by Rickey4us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Ackerman
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Aug 12, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We're pleased to hear that you found our facility clean and our team informative about maintaining your car in good condition.

August 03, 2024

Keijuan was excellent! Did a great job helping me out and is so personable as well! More

by rubyosborne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keijuan Pryor
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July 20, 2024

When I dropped off my truck the service department only told me they would call me once they looked at it. I received a call and was advised that I would have to take the truck to a body shop to have it re More

by Disappointed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cathy Ackerman
Report | Print
Jul 22, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience. We apologize for the lack of communication and any inconvenience caused by the unexpected diagnostic charge. Your feedback is valuable, and we will work to improve our service and transparency. Please contact me directly if you need further assistance. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

June 21, 2024

Great experience today. Josh was really helpful getting my van into the shop. he kept me updated on the problems and their solutions. I also found out that Oxmoor now offers More

by OO-DOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Jun 24, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your review! We're delighted to hear that Josh was helpful and kept you updated on your van's status. We're also glad you found our courtesy shuttle service useful. Great to have you with us!

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