Oxmoor Chrysler Dodge Jeep Ram
Louisville, KY
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I called to schedule an oil changed and was told it was still free under my warranty. To my surprise it was $275.00. I was told the call center got it wrong. No additional opportunity to make it right. Jus still free under my warranty. To my surprise it was $275.00. I was told the call center got it wrong. No additional opportunity to make it right. Just pay and move on. My appointment was 11:40 and I didn’t leave until 1:30. I left thinking never again will I take my car to this dealership. More
Thanks to their dedicated service, my 2010 Dodge Journey has lasted all these years. My last visit in September required my air conditioner to be repaired. They discovered the part I need was no longer b has lasted all these years. My last visit in September required my air conditioner to be repaired. They discovered the part I need was no longer being made. They spent two weeks looking for a replacement part, found one, made the repair and sent me on my way. I can't say enough about their excellent service and dedication to customer satisfaction . More
When I dropped off my truck the service department only told me they would call me once they looked at it. I received a call and was advised that I would have to take the truck to a body shop to have it re told me they would call me once they looked at it. I received a call and was advised that I would have to take the truck to a body shop to have it repaired. At this time it was never mentioned that there would be a diagnostic charge. I was advised of the charge when I picked up my truck and when the advisor realized my upset about the charge and not being told they then told me they had a body shop that could preform the repair. I declined any further assistance from them since I already had driven 45 minutes one way to get my truck. Very poor communication and providing a solution prior to arrival. More





