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Oxmoor Ford

Louisville, KY

4.4
390 Reviews

100 Oxmoor Ln

Louisville, KY

40222

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Showing 390 reviews

February 23, 2024

Everything was good. Routine oil change and tire rotation, but an overall check was done on my car. That is nice. More

by jeanie.nolte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Torben Peterson and Ross Hudson
Feb 26, 2024 -

Oxmoor Ford responded

We're glad to hear that you had a positive experience with us during your recent visit for an oil change and tire rotation. Ensuring that your car receives a comprehensive check-up is part of our commitment to keeping your vehicle in top condition. If you have any questions or need further assistance in the future, feel free to reach out. Thank you for choosing us for your automotive needs!

February 21, 2024

Oxmoor Ford service was excellent on my 2021 Escape Fleet vehicle. Service was quick and Josh in service was cordial and efficient. I waited while the oil was changed and the tires rotated. All in all about More

by Pgelpers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Feb 22, 2024 -

Oxmoor Ford responded

Thank you for sharing your positive experience with Oxmoor Ford! We're glad to hear that Josh provided excellent service and that your 2021 Escape Fleet vehicle was taken care of efficiently. It's great to know that the service waiting area was comfortable and that you were offered complimentary amenities. We appreciate your feedback and hope to continue providing top-notch service in the future.

February 16, 2024

Very professional employees. Exceptional service provided by Lindsey and his service technicians. Will be referring everyone I know to this service department. More

by Courtallen2120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey and Ross
Feb 19, 2024 -

Oxmoor Ford responded

Thank you for your kind words and for choosing our service department! We're delighted to hear that Lindsey and our service technicians provided exceptional service during your visit. Your recommendation means a lot to us, and we appreciate your support. If you ever need assistance in the future or if anyone you know requires service, please don't hesitate to reach out. We're here to help.

February 15, 2024

Friendly, helpful staff, large pleasant atmosphere in the customer service center waiting area, quality workmanship More

by rick.damon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaynon
Feb 16, 2024 -

Oxmoor Ford responded

Thank you for your kind words! We're thrilled to hear that you found our staff friendly and helpful, and that you enjoyed the atmosphere of our customer service center waiting area. Providing quality workmanship and a pleasant experience for our customers is always our priority. We appreciate your feedback and look forward to serving you again in the future!

February 15, 2024

Everything was fine. They took my car in for its oil change promptly. I had to wait about an hour and 45 minutes for my car. More

by arlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Feb 16, 2024 -

Oxmoor Ford responded

Thank you for sharing your experience with us. We're glad to hear that your oil change was handled promptly. We apologize for the longer-than-expected wait time, and we'll strive to improve our efficiency for your next visit. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

February 09, 2024

Very good experience for my first visit to this dealer. The tech was knowledgeable and polite. More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Feb 14, 2024 -

Oxmoor Ford responded

We're delighted to hear that you had a positive experience during your first visit to our dealership! Providing knowledgeable and polite service is our priority, and we're glad that our technician met your expectations. If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

February 08, 2024

Ross was easy to talk to and patient with my lack of understanding about one repair that was done More

by arrow7usa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross
Feb 14, 2024 -

Oxmoor Ford responded

Thank you for your feedback! We're glad to hear that Ross provided you with excellent service and took the time to address your concerns. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!

February 05, 2024

I took my car in for a recall and an oil change. Ross was fantastic! Super efficient and very friendly. Overall very satisfied with my first visit! More

by klb
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ross Hudson
Feb 06, 2024 -

Oxmoor Ford responded

We are very happy to hear that Ross provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 05, 2024

I took my 2011 Ford Fussion in for some routine maintenance. Ross was courteous and professional. More

by renee0603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross
Feb 06, 2024 -

Oxmoor Ford responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 03, 2024

I just had 100k Service performed at Oxmoor Ford and the Service Advisor, Kaynon was professional and friendly and provided Great customer service experience. More

by jimconnors71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaynon
Feb 05, 2024 -

Oxmoor Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Oxmoor Ford. If you have any further questions, please give us a call. We're always happy to help!

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