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Pacific BMW
Glendale, CA
3,952 Reviews
Since 1982, our family owned dealership has been serving customers in the Glendale area. We love working in SoCal, and we want to help you get into your next BMW or pre-owned vehicle. Our friendly staff is always upfront and honest with you. We want you to have a transparent car buying experience whether you are shopping in our Glendale dealership or if you are simply browsing online. We will show you where our numbers come from, and we will tell you everything that you want to know about the car buying process.
This team believes that the customer is always right. They want to help you through every part of the car buying process, and they are always ready to provide you with individual attention so that you get a car shopping experience that is custom tailored to you. It is this attention to our customers that allows us to attract people from all across Los Angeles County, Orange County, and the rest of SoCal. So if you are from Los Angeles, Alhambra, Beverly Hills, Burbank, Pasadena, or any of the surrounding areas, you should come down to Pacific BMW and see everything that we can do for you.
BMW is different from the other cars out there. These are driver’s cars. Vehicles that always deliver when it comes to performance, handling, and luxury. This is what a car was meant to be. If you want to see what’s so special about a BMW, we would be happy to show you right where in Glendale. We have a complete inventory of BMW vehicles including models like 3 Series, 5 Series, 7 Series, X5, X3, and more. You can test drive any one of these models right here or you can browse through them all online and do all your research right on our website. We are always happy to help your customer find the ideal vehicle. You can even shop by color.
We realize that sometimes the ideal vehicle isn’t new. Sometimes you need a pre-owned vehicle. We have a variety of manufactures in our used inventory, but a vast majority of the vehicles we offer our BMW vehicles. Not only do we have a huge selection, but many of our used BMW models are Certified Pre-owned. We also have a full selection of Factory Demo vehicles. If you want a BMW, whether it’s new, used, or even certified, Pacific BMW is the best place to start.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,952 reviews
October 23, 2020
My experience here was excellent! John Vazquez made sure to Uber me there and back and kept me informed! Not only was the car service great, but so was the customer service! Thank you!!! to Uber me there and back and kept me informed! Not only was the car service great, but so was the customer service! Thank you!!! More
by EGORE825
Verified CustomerEmployees Worked With
John Vazquez
October 23, 2020
needs improvement on professionalism. 1) did not follow through on time with my request for a loaner, almost missed an important appointment. 2) a bit rude. through on time with my request for a loaner, almost missed an important appointment. 2) a bit rude. More
by BROSARIOJR
Employees Worked With
October 23, 2020
My experience at this dealership was absolutely awful, I have nothing good to say about Pacific BMW. From the customer service, to the wait times, loaner car, follow-up conversation when my car was finished have nothing good to say about Pacific BMW. From the customer service, to the wait times, loaner car, follow-up conversation when my car was finished-- I hope you all take the time to drive a little out of your way to visit a different dealership. I arrived on a Wednesday morning around 10:08 am for a 10:15 appointment. I was checked-in immediately upon pulling into the service dept, and asked to wait in my car until my service advisor was available. I was waiting in my car FOR AN HOUR. The phone service inside their service dungeon is awful, even when you connect to the Pacific BMW wifi. They asked me to send my license and insurance information, which would not go through due to this (also, why isn't it already on file?). Part of the loaner paperwork includes signing off on the walkaround of the car before you even do it, which I don't believe is right. My car had been dropped off for a standard service and oil change. I've been driving BMW's since I was 16, and it has never taken more than a day. I had to call my service advisor myself the following afternoon at 4:30 PM to get an update. And of course, I was transferred to his voicemail twice because "service advisors are usually away from their desks." I finally got a lackluster call back and a similar greeting an hour later when I went to pick up my car. I saw a few of the service advisors offer water or check-in on their clients who were waiting awhile-- I never received any such service. I LOATHE this place, which is awful since it is the closest dealer to my home. I'd rather inconvenience myself and go to BMW Beverly Hills or South Bay than deal with the sheer nonsense and crappy customer service I received here. They will lose both my service and sales business-- too bad since my lease is up soon! After this experience, I'm not sure I even want to stick with BMW as a brand. This dealership is a horrible representation of the brand overall. DO NOT GO HERE! More
by Monica
Employees Worked With
October 23, 2020
I have never written a positive review for a service department before but Pacific BMW has earned it. They are efficient, COVID safe and have great attention to detail. The technician working on my ca department before but Pacific BMW has earned it. They are efficient, COVID safe and have great attention to detail. The technician working on my car sent a cool video to show me the work being done too. I'll definitely be back. More
by fernwoodpika
Employees Worked With
Narek Petrosian
October 23, 2020
Very friendly and efficient service, I appreciated how everything ran so smooth; it was nice to stay in the car during check in and the video of my car review was nice. everything ran so smooth; it was nice to stay in the car during check in and the video of my car review was nice. More
by kdickhudt
Employees Worked With
Justin Ko
October 23, 2020
Great, fast service with helpful advisors! Manny is always on top of things and gets me in and out as quickly as possible. Great shop all around. always on top of things and gets me in and out as quickly as possible. Great shop all around. More
by TK
Employees Worked With
October 22, 2020
Well maybe. If you have a good service advisor (like Galo) then yes. Otherwise place is a zoo and you are just a number. Before having Galo as a service advisor I could never get an appointment or I wou Galo) then yes. Otherwise place is a zoo and you are just a number. Before having Galo as a service advisor I could never get an appointment or I would be told I could not get a loaner. YMMV. More
by Pacific BMW Costumer
Employees Worked With
Galo Mora 5 stars, Andy Adamyan
October 22, 2020
They have been improving the time it takes to drop off your car and get a loaner. Still have a ways to go, but making progress in the right direction. your car and get a loaner. Still have a ways to go, but making progress in the right direction. More
by BURBANK50
Employees Worked With
October 21, 2020
Had a tire replaced it cost 265 with a $25 discount. I then looked later after paying that I could have got the same tire installed for 200 or less at a tire shop. then looked later after paying that I could have got the same tire installed for 200 or less at a tire shop. More
by Nicholas.s.orton2688
Employees Worked With
Vanessa
