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Pacific BMW
Glendale, CA
3,939 Reviews
Since 1982, our family owned dealership has been serving customers in the Glendale area. We love working in SoCal, and we want to help you get into your next BMW or pre-owned vehicle. Our friendly staff is always upfront and honest with you. We want you to have a transparent car buying experience whether you are shopping in our Glendale dealership or if you are simply browsing online. We will show you where our numbers come from, and we will tell you everything that you want to know about the car buying process.
This team believes that the customer is always right. They want to help you through every part of the car buying process, and they are always ready to provide you with individual attention so that you get a car shopping experience that is custom tailored to you. It is this attention to our customers that allows us to attract people from all across Los Angeles County, Orange County, and the rest of SoCal. So if you are from Los Angeles, Alhambra, Beverly Hills, Burbank, Pasadena, or any of the surrounding areas, you should come down to Pacific BMW and see everything that we can do for you.
BMW is different from the other cars out there. These are driver’s cars. Vehicles that always deliver when it comes to performance, handling, and luxury. This is what a car was meant to be. If you want to see what’s so special about a BMW, we would be happy to show you right where in Glendale. We have a complete inventory of BMW vehicles including models like 3 Series, 5 Series, 7 Series, X5, X3, and more. You can test drive any one of these models right here or you can browse through them all online and do all your research right on our website. We are always happy to help your customer find the ideal vehicle. You can even shop by color.
We realize that sometimes the ideal vehicle isn’t new. Sometimes you need a pre-owned vehicle. We have a variety of manufactures in our used inventory, but a vast majority of the vehicles we offer our BMW vehicles. Not only do we have a huge selection, but many of our used BMW models are Certified Pre-owned. We also have a full selection of Factory Demo vehicles. If you want a BMW, whether it’s new, used, or even certified, Pacific BMW is the best place to start.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,939 reviews
April 03, 2020
Service Advisor Amie Gasabyan is very helpful and has a great sense of responsibility to her client. She is an asset to your Pacific BMW. I'm happy to have her to help me. great sense of responsibility to her client. She is an asset to your Pacific BMW. I'm happy to have her to help me. More
by BOSCO8
Verified CustomerEmployees Worked With
April 03, 2020
I expected better service from Pacific BMW. From the staring point everything was so rushed . Courtesy wasn’t really there from advisor; explanation of all services Were not given. Advisor asked to sig staring point everything was so rushed . Courtesy wasn’t really there from advisor; explanation of all services Were not given. Advisor asked to sign the documents without explaining was was done to the vehicle. They say they changed a tire. When I got my car back, the wheel had all the emergency glue all over, which means they did not care about appearance of my car and the area where they work. More
by abimaelaguilar92
Employees Worked With
April 01, 2020
Amazing service. It’s much appreciated. Thank you Narek for being such helpful during these difficult times. Excellent job by Narek. Kept me informed during the entire time. for being such helpful during these difficult times. Excellent job by Narek. Kept me informed during the entire time. More
by VILEN
Employees Worked With
Narek Petrosian
March 31, 2020
I have yet to have good service at this dealership. I’ve been dealing with BMW Service Centers since 2007. I purchased my first BMW from Irvine BMW, but received service at Beverly Hills BMW and New Cen I’ve been dealing with BMW Service Centers since 2007. I purchased my first BMW from Irvine BMW, but received service at Beverly Hills BMW and New Century BMW. Then I purchased my 2nd BMW in 2017 from Pacific BMW and decided to service my vehicle there. Unfortunately, I am yet to be satisfied with the service I receive. I am always assigned a different Service Advisor with each visit. So there is a lack in consistency. I’ve been complaining about the same issue with my vehicle for the last 3 service visits that still hasn’t been corrected. It was literally like pulling teeth to get updates on my vehicle. A narrated video from the service technician sent via text is beyond impersonal. I may have to reconsider continued business with Pacific BMW’s Service Department. The only incentive is the loaner vehicle. More
by LovelyLady
Employees Worked With
Gilbert Pogosyan
March 30, 2020
Sceptic turned fan! In both sales and service the dealership afforded my wife an unpressured experience in purchasing our vehicle then two weeks later after we had been r In both sales and service the dealership afforded my wife an unpressured experience in purchasing our vehicle then two weeks later after we had been rear ended the service team provided excellent workmanship that brought the car back to it's original glory. More
by enrico2059
March 30, 2020
Best service! They send you a real time text for the status. Also, they took a video and send me the link so I can see the problem of my car. I think this is the They send you a real time text for the status. Also, they took a video and send me the link so I can see the problem of my car. I think this is the most awesome technological way to show you directly. It is easy to understand and trust. BEST BMW! More
by KAI
Employees Worked With
March 30, 2020
As always the service team is stellar at pacific BMW but this time in the midst of a global pandemic the management was lacking in instructing the team on proper hygiene. None of the team were Wearing mask this time in the midst of a global pandemic the management was lacking in instructing the team on proper hygiene. None of the team were Wearing masks only one or two were wearing gloves. When the passed me over to a loaner car it hadn’t been cleaned on the interior from the last guest who even left a half drunken cup of coffee in the loaner car. They are not taking this situation seriously and I’m concerned for the health and safety of the workers and guests at pacific BMW. More
by PAULA11
Employees Worked With
The girl who gets the loaner cars did not have it cleaned., Gilbert Pogosyan
March 26, 2020
Henry was great. Communicated well. First time doing service at Pacific Glendale. Worth the drive all the way from Covina, instead of going to my nearest BMW dealership. The video they sent was helpful service at Pacific Glendale. Worth the drive all the way from Covina, instead of going to my nearest BMW dealership. The video they sent was helpful of the inspection. More
by kriskagaoan
Employees Worked With
Henry Burmayan
March 24, 2020
BMW Service Center Appointment Considering the circumstances of the current situation, the service was efficient and personable, but kept at a distance as needed. Kudos to the Pacif Considering the circumstances of the current situation, the service was efficient and personable, but kept at a distance as needed. Kudos to the Pacific BMW Service team for keeping things "normal." More
by RB
Employees Worked With
Henry Burmayan
March 24, 2020
The staff was very professional. My service advisor, Remy Carretero, informed me via text the status of my vehicle, which was very helpful. Thank you. Carretero, informed me via text the status of my vehicle, which was very helpful. Thank you. More
by Anonymous
Employees Worked With
Vanessa from service department , Remy Carretero
