Pacific BMW

Henry Burmayan is great. He's very kind, helpful, and knowledgeable. Even though we came across issues with the insurance claim process, he kept me updated along th is great. He's very kind, helpful, and knowledgeable. Even though we came across issues with the insurance claim process, he kept me updated along the way and was helpful in helping to resolve it. More

Always efficient service. It's easy to make reservations so dropping off your car is efficient. Hardly any wait at all. They always offer a loaner car or Uber if needed. Con It's easy to make reservations so dropping off your car is efficient. Hardly any wait at all. They always offer a loaner car or Uber if needed. Convenient and fast. More

poor drop-off even worse pick up My drop off time in the morning was 8:45 am. I arrived at 8:35. I didn't get to see a service advisor until 9:05 am. This made me late for my first mo My drop off time in the morning was 8:45 am. I arrived at 8:35. I didn't get to see a service advisor until 9:05 am. This made me late for my first morning meeting. When I picked up I waited almost 40 minutes from the time I paid to getting my car. I had to track someone down as the service advisor had left. I was late for my dinner meeting, More

Henry in the service department is awesome. He is honest, thorough, professional, and friendly. I only come to this dealership for service even though Beverly Hills is closer. That speak of how muc honest, thorough, professional, and friendly. I only come to this dealership for service even though Beverly Hills is closer. That speak of how much I valued his customer service. More

Not happy at all. My car goes in for simple service, brake service. Comes out making a weird noise and no one can figure out. Went in with NO noise comes out with it. Very FRUSTRATING and time wasting f brake service. Comes out making a weird noise and no one can figure out. Went in with NO noise comes out with it. Very FRUSTRATING and time wasting for me. Almost a month now and yes my car is back again with the noise and no solution. I was also told “tour car is safe to drive” even though we don’t know what’s wrong with. That also did not sit well with me, tells me my safety is NOT your concern. More

Very respectful, courteous, and most importantly punctual. Narek, as well as every single employee I had contact with was very respectful, helpful in their advise, and most importantly punctual. I was offered Narek, as well as every single employee I had contact with was very respectful, helpful in their advise, and most importantly punctual. I was offered a ride. The vehicle was inspected and i received an inspection video, which was very helpful. I was also able to schedule with them for my other vehicle as well, which was a helpful touch. More

Smooth Transaction Steven made the process of leasing a car simple and efficient. I value my time and Steven had everything well organized and ready to go. He is quick t Steven made the process of leasing a car simple and efficient. I value my time and Steven had everything well organized and ready to go. He is quick to respond to inquiries and very good at explaining every detail. More

Very personable service by the sales manager, trying to customize with the customer's needs and plans. Doc signing and auto pick up process were quick and to the point. customize with the customer's needs and plans. Doc signing and auto pick up process were quick and to the point. More

It’s like staying at a Four Seasons hotel everything is done right with attention to detail. From the texts, the videos, and the well cleaned car it’s all A+ done right with attention to detail. From the texts, the videos, and the well cleaned car it’s all A+ More

I had a great experience and will be going back for other cars for my family members. Think I will not go back to driving another car. cars for my family members. Think I will not go back to driving another car. More