Pacific BMW

Excellent service by Manny! Manny was super helpful and made sure my car was serviced and ready before noon as requested. Excellent customer service by Manny! I will recommend hi Manny was super helpful and made sure my car was serviced and ready before noon as requested. Excellent customer service by Manny! I will recommend him to family and friends. More

Air bag recall They did awesome work that all I can say They Changed my car front airbags in less than 5 hours cleaned and gave it to us thanks They did awesome work that all I can say They Changed my car front airbags in less than 5 hours cleaned and gave it to us thanks More

Fast and smooth transaction Serj and Nelli were superb. They had the paperwork done before I got there. Sevak had already lined them up for me. Picked the right vehicle for me an Serj and Nelli were superb. They had the paperwork done before I got there. Sevak had already lined them up for me. Picked the right vehicle for me and it was ready to drive off in a matter of minutes. More

Dirty Sales Tactic Unscrupulous sales tactic by over-inflating minuscule flaws on your lease-return vehicle so you get a huge bill (like $400 repair cost for a super tin Unscrupulous sales tactic by over-inflating minuscule flaws on your lease-return vehicle so you get a huge bill (like $400 repair cost for a super tiny door ding that the inspection guy couldn't find unless he uses a flash light). So now you might as well buy another car to avoid dispute and to absorb the ridiculous inflated bill for minor dings & scratches. More

Elegance in efficiency From drop off to pickup, the experience is smooth and your problem is resolved. Inconvenience is at a minimum. You continue the intended BMW experienc From drop off to pickup, the experience is smooth and your problem is resolved. Inconvenience is at a minimum. You continue the intended BMW experience. More

Okay but not great During my first appointment I had to wait over 15 minutes to be seen although i had an appointment. He was nice and accommodating And pretty much jus During my first appointment I had to wait over 15 minutes to be seen although i had an appointment. He was nice and accommodating And pretty much just got the job done. During my second visit I had to get a rental and none of the employees or services people who saw me carrying a large car seat and stroller offered to help me to the loaner vehicle . There were several men standing around. Not one employee assisted me. I have been to other service centers where the customer service and common decency amongst the employees were greater. I did have 1 positive experiences when I returned the loaner and had to unload the large car seat from the vehicle again, one Armenian gentleman saw me trying to get into the car and gave me hand. More

Great Service Everyone was very professional and courteous. From the moment I dropped off my car and picked it up the next morning. They kept me informed and it did Everyone was very professional and courteous. From the moment I dropped off my car and picked it up the next morning. They kept me informed and it didn't take long. I really like how they send you a video of the inspection of your car. The service area was clean and everyone I came in contact with was welcoming. They are obviously very popular as they have four service lanes and it was getting a little backed up. Most likely because it was right before Thanksgiving. But the staff was professional and did everything they could to get people through as soon as possible. Danny was great. It was my first time there and I would absolutley come back and ask for him again. I had my 18 mo granddaughter with me and she had fallen asleep in the car. They let me stay in the car until the very last minute and helped me switch over her car seat into the loaner (they didn't install it, legal issue) but the assistance was appreciated. Overall, I highly recommend coming here. More

Excellent Friendly and knowledgable staff,fast and excellent service.Amy was very accommodating and helpful.Technician described the process of inspection in de Friendly and knowledgable staff,fast and excellent service.Amy was very accommodating and helpful.Technician described the process of inspection in details by sending a video your. More

Excellent Jerry provides excellent service and has excellent knowledge of the cars and after sal s follow up calls and continue customer service level through o Jerry provides excellent service and has excellent knowledge of the cars and after sal s follow up calls and continue customer service level through out lease More

Excellent! I was looking for. BMWX1 and found a perfect gently used one. Everyone was very helpful and the service was stellar. I never had to wait around for I was looking for. BMWX1 and found a perfect gently used one. Everyone was very helpful and the service was stellar. I never had to wait around for the test drive or the paper work. I can highly recommend Pacific BMW if you’re looking for a used or new car. More