Pacific BMW

Always a pleasure Pacific makes servicing my car an absolute pleasure. The moment I drive up, I am greeted by staff and allowed to leave my car and meet with my service Pacific makes servicing my car an absolute pleasure. The moment I drive up, I am greeted by staff and allowed to leave my car and meet with my service representative. Narek is fabulous. He is ready with my paperwork and extremely accommodating in every way. The loaner is ready and I walk around with another representative to do an inspection. Sorry I didn't get his name, but he was also fantastic. Narek sends me a text when my car is ready, and the return process and is equally quick and efficient. My car is returned to me in beautiful condition with every surface shiny like new. More

Great service This was an emergency repair and the service department went out of their way to fit me in and provide me a loaner same day. Service was responsive an This was an emergency repair and the service department went out of their way to fit me in and provide me a loaner same day. Service was responsive and top notch. More

Outstanding Reside in NY and purchased car in CA. Application and sale was effortless. Beautiful dealership friendly staff. Soran Hawlery was terrific to deal wit Reside in NY and purchased car in CA. Application and sale was effortless. Beautiful dealership friendly staff. Soran Hawlery was terrific to deal with! Very professional and I will absolutely purchase there again. More

Solid I've been taking my BMW's to Amie for service for years and she has always done an outstanding job for me. It's always an easy experience. I've been taking my BMW's to Amie for service for years and she has always done an outstanding job for me. It's always an easy experience. More

Great service I've been going to Pacific BMW for years, and the service is always outstanding.. Any problems I have with my car are remedied quickly and they often I've been going to Pacific BMW for years, and the service is always outstanding.. Any problems I have with my car are remedied quickly and they often go above and beyond. More

Sub-standard Service To a tune of six BMWs, we have been using this facility to lease/purchase and service our cars. Their customer service used to be excellent. The servi To a tune of six BMWs, we have been using this facility to lease/purchase and service our cars. Their customer service used to be excellent. The service rep would communicate with you and keep you updated on the service or repair progress, a loaner commensurate to the car you were driving was always provided, and there was no wait time to drop off your car, pick up a loaner, head back to work, hear from the service adviser, return, drop off the loaner and pick up your car where the service advisor would meet you and go over the work done. Recently, and sadly, the above routine is pretty much eroded. Calls to the service department for an appointment is a major task by and of itself. For, mostly no one picks up the phone. I was able to finally (three tries) to make an appointment to bring my new 2019 530 (about 1000 miles driven) for check engine light and rattling/squeaking sound with the driver side window. It took me about one half hour in total time spent to finally get to meet my service advisor and explain the issues with the new car. I was given a lower model loaner and drove back to work. Then, for the next three days there was no communication whatsoever from my adviser. I pinged her twice (SMS) to get an answer and never heard back from her. Obviously, being a working individual, I wanted to plan my day and factor in pick up and drop off in my schedule. But, did not hear from her. Then, I received a call from the BMW corporate office asking for my experience. I told the caller about the existing situation and she tried to call the service department which again went unanswered. Finally, after the caller had left a message for the service adviser, she communicated with me about my car's status. By then, I had left work and was in Granada Hills (4:00 pm) and weekend approaching, I had to use the loaner until Monday 07/22. I went back to pick up my car on Monday, and asked to meet with my service adviser only to be told that she was with another customer and could not meet with me. That, any adviser could help me. And they did. I was rather disappointed again. Thinking what is the logic of a personal adviser when anybody can help the returning customer of many many years. All the bells and whistles ... yet at the end of the day an unorganized and disconnected service one can only expect at a Chrysler! To sum it up, I expected a call back from the advisor which I never received. Nor, there was a follow up call following all the little things here and there that left a bad taste. I am not trying to be a nitpicking customer. I am being requested to rate my experience and without the constructive criticism, I do not see the point of just giving five stars and pretending everything was to my expectation. More

Happy Customer Arsen was very helpful and he answered all my questions. Service was very prompt and I would recommend anyone buying a BMW to Arsen D. Arsen was very helpful and he answered all my questions. Service was very prompt and I would recommend anyone buying a BMW to Arsen D. More

Pacific BMW's service was indeed awesome they were on time, extemely courteous and waiting area was clean w/complimentary donuts. cant ask for anything more from a dealership. technicians w they were on time, extemely courteous and waiting area was clean w/complimentary donuts. cant ask for anything more from a dealership. technicians work was very clean, they did my airbag recall. More

Narek is the best I can’t Express how fantastic Narek is and how wonderful the customer service I received from him. He is fast and efficient with a great personality. I can’t Express how fantastic Narek is and how wonderful the customer service I received from him. He is fast and efficient with a great personality. BMW is very lucky to have someone like him because he makes his customers feel special. Thank you Narek! More

Professional Service Department For their shuttle service, they use Uber. The driver did not speak a word of English. He missed the turn and dropped us off a block away from our de For their shuttle service, they use Uber. The driver did not speak a word of English. He missed the turn and dropped us off a block away from our destination. Appreciated getting a loaner car later that day. Our car was ready earlier than promised, but still wasn’t quite right. Took it back for another diagnostic check. More