Pacific BMW

Horrible dealer and customer service I turned my lease and bought a CPO car from this dealer. I was interacting with Soran H. regarding a vehicle I was interested in. I made an appoi I turned my lease and bought a CPO car from this dealer. I was interacting with Soran H. regarding a vehicle I was interested in. I made an appointment to come in that weekend and was told that I'd be transferred over to Serj S. since he had the day off the day I'm supposed to come in, and will be in good hands. Serj, the sales manager was rude and unfriendly. As soon as I sat down, I felt a bad vide from him. His assistant, Angus Lee who was very helpful and friendly was who I interacted with the most. From the test drive to back and forth negotiates with Serj. When I was ready to sign the papers and was called into his office, I asked Serj if I can get my cargo mats cleaned and transfer over to my new vehicle, but he couldnt accomodate me for that. His response was, "the car is back from being detailed, sorry". I mean seriously? Then when I asked for some keychains from my keys, he started ranting about not wanting to be at work but was only here to cover for Soran H. What makes it even worse, when I got the car, the interior was still dirty. Liked it wasnt touched. Then, I noticed the power tailgate was making a crackling sound when the trunk opens and closes. I told Serj about it, and all he said was to bring it in for service. But adviced me that its highly likely that its not fixable. Really?! Not only that, when I got home from the dealer and was playing around with the settings in the car, the interior lighting wasnt turning on. I reached out to Soran H since he was the one I was interacting with from the beginning. Of course, he didn't answer any of my calls, when he finally did, he said he'll look into it and call me to schedule a service appointment. He never did. I love BMW and their products and never had a problem with the dealers I went to, but for some reason this one was far worse. Not coming back here ever! More

oil change They did a great job and checked for every problem which I had mentioned. Everything is working properly right now. thank you very much for the great They did a great job and checked for every problem which I had mentioned. Everything is working properly right now. thank you very much for the great service you provided. More

Service Gilbert is the best! I am always kept up to date with what is going on with my service. I love the new text message and video communication. Gilbert is the best! I am always kept up to date with what is going on with my service. I love the new text message and video communication. More

Best BMW service in Southern California Professionalism at its best. My service advisor goes out of his way each time to accommodate my needs coupled with taking care of what my car. Truly t Professionalism at its best. My service advisor goes out of his way each time to accommodate my needs coupled with taking care of what my car. Truly the best advisor I have had the pleasure of working with and I have been through a lot of dealerships. More

Incredible Service I needed collision repair for my 440i. Whole process went smooth with everyone professional and keeping me informed throughout with occasional texts. I needed collision repair for my 440i. Whole process went smooth with everyone professional and keeping me informed throughout with occasional texts. Impressed most by Kendrick "Kenny". While walking through the mechanics area Kenny was keenly aware of trip hazards and bent down to move things out of our path. Risk managers use the term "highly reliable organizations" to mean teams developed to act to avoid harm events which Kenny clearly has been educated on. The loaner department was also exceptional. I was given a loaner that was clean and served me well. While working the paperwork I was asked to have a seat in the air conditioned waiting area rather than stay outside - another plus that was clearly educated to your staff. Bravo and well done! More

Better experience from the first time I took my still under warranty 550i to Pacific BMW because the trunk was making a thumping noise upon opening and closing on June 3, 2019. It took the I took my still under warranty 550i to Pacific BMW because the trunk was making a thumping noise upon opening and closing on June 3, 2019. It took them about 8hrs to notify me that they couldn’t hear anything coming from the trunk and gave me back my vehicle. I took it back the following week after I recorded the sound and this time they fixed the issue. Remy was my service rep the second time and I thought his customer service was excellent. He really tried to make amends for what happened the prior week and never tried to make excuses for what the service team failed to do last time. I will definitely request for Remy for any services I will need in the future. More

Definitely my new go to for BMW Service Bought a used X2, TPMS wouldn't reset. Notified my Pacific BMW adviser, who help arrange to have my car serviced and a loaner provided. Car was serv Bought a used X2, TPMS wouldn't reset. Notified my Pacific BMW adviser, who help arrange to have my car serviced and a loaner provided. Car was serviced, they kept me notified and had my car back in my hands the same day. More

Purchase of BMW X 5 Vanessa was very helpful and knowledgeable she guided us to the whole process of purchasing our first BMW X5 she is also very patient in showing to us Vanessa was very helpful and knowledgeable she guided us to the whole process of purchasing our first BMW X5 she is also very patient in showing to us in detail the options that we have in the car. She made us feel like family. This experience is awesome. More

Manny is AWESOME!! GREAT CUSTOMER SERVICE! Manny is so easy to talk to, he is very thorough in explaining the issues and is super helpful in getting them resolved. I hope he plans to stay there Manny is so easy to talk to, he is very thorough in explaining the issues and is super helpful in getting them resolved. I hope he plans to stay there forever! More

Drive Train Malfunction was repaired after two visits Gilbert has been my Service Advisor for many years. He has always handled my visits with the highest degree of professionalism. He's a good listener a Gilbert has been my Service Advisor for many years. He has always handled my visits with the highest degree of professionalism. He's a good listener and takes my complaints and venting in stride. I would recommend Pacific BMW and Gilbert to my friends and family. More