Pacific BMW

Incredible Service I needed collision repair for my 440i. Whole process went smooth with everyone professional and keeping me informed throughout with occasional texts. I needed collision repair for my 440i. Whole process went smooth with everyone professional and keeping me informed throughout with occasional texts. Impressed most by Kendrick "Kenny". While walking through the mechanics area Kenny was keenly aware of trip hazards and bent down to move things out of our path. Risk managers use the term "highly reliable organizations" to mean teams developed to act to avoid harm events which Kenny clearly has been educated on. The loaner department was also exceptional. I was given a loaner that was clean and served me well. While working the paperwork I was asked to have a seat in the air conditioned waiting area rather than stay outside - another plus that was clearly educated to your staff. Bravo and well done! More

Better experience from the first time I took my still under warranty 550i to Pacific BMW because the trunk was making a thumping noise upon opening and closing on June 3, 2019. It took the I took my still under warranty 550i to Pacific BMW because the trunk was making a thumping noise upon opening and closing on June 3, 2019. It took them about 8hrs to notify me that they couldn’t hear anything coming from the trunk and gave me back my vehicle. I took it back the following week after I recorded the sound and this time they fixed the issue. Remy was my service rep the second time and I thought his customer service was excellent. He really tried to make amends for what happened the prior week and never tried to make excuses for what the service team failed to do last time. I will definitely request for Remy for any services I will need in the future. More

Purchase of BMW X 5 Vanessa was very helpful and knowledgeable she guided us to the whole process of purchasing our first BMW X5 she is also very patient in showing to us Vanessa was very helpful and knowledgeable she guided us to the whole process of purchasing our first BMW X5 she is also very patient in showing to us in detail the options that we have in the car. She made us feel like family. This experience is awesome. More

Service with a Smilw I had to bring my 325i in for a couple of factory recalls. Aime was nice and very knowledgeable. I walked to a nearby diner for breakfast and received I had to bring my 325i in for a couple of factory recalls. Aime was nice and very knowledgeable. I walked to a nearby diner for breakfast and received an update (via text). Walked back, didn't wait long, and I was on my way. Every Pacific BMW I dealt with was friendly and helpful. More

Service center Gilbert Pogosyan Was great. I usually go to Century West BMW for service but not anymore. I have 3 BMW’s and from now on I will only see Gilbert. Grea Gilbert Pogosyan Was great. I usually go to Century West BMW for service but not anymore. I have 3 BMW’s and from now on I will only see Gilbert. Great service!! More

Great Service Experience & Manager Manny Rocks!! I came in last week June '19 and had a few basic issues (strange noises etc.) alongside my cars first service, upon explaining my issues Manny Rocks!! I came in last week June '19 and had a few basic issues (strange noises etc.) alongside my cars first service, upon explaining my issues Manny quickly had the mechanic foreman come for a ride along where I got detailed descriptions of the noises I thought were issues; car was serviced and issues resolved in half a day while I was given the brand new G20 3-series to check out. GREAT JOB!! More

Kept waiting way to o long to finalize a very easy deal I arrived at Friday 11.45 for my 12 noon meeting with the salesperson. I left at 6pm with one of the 2 cars I leased. The car had dents and was told t I arrived at Friday 11.45 for my 12 noon meeting with the salesperson. I left at 6pm with one of the 2 cars I leased. The car had dents and was told those would be "noted" for lease end purposes but could not be compensated for. I was frustrated but decided not to challenge the decision to leave with the car. The other car had a severe dent and paint damage which was unacceptable to me and left the car at the dealer. It is Monday and I still have not been notified what the dealer is doing but WAS notified to bring the first car back to fix the minor damage. The dealer is an hour drive. The one car had a recall on it and was frustrated that they would even be selling me a car in recall. I was never even offered a bite to eat even though they kept me there over 6 hours. I used to love shopping for my vehicles at Pacific BMW but will be very hesitant to return. No way to treat a long term multi car buyer. More

Best car buying experience No hassle dealership, good prices, in and out in half hour. I was able to do a lot of the work upfront electronically. I would definitely recommend No hassle dealership, good prices, in and out in half hour. I was able to do a lot of the work upfront electronically. I would definitely recommend this dealership. Great job by Serj Guedikian More

Manny is AWESOME!! GREAT CUSTOMER SERVICE! Manny is so easy to talk to, he is very thorough in explaining the issues and is super helpful in getting them resolved. I hope he plans to stay there Manny is so easy to talk to, he is very thorough in explaining the issues and is super helpful in getting them resolved. I hope he plans to stay there forever! More

Drive Train Malfunction was repaired after two visits Gilbert has been my Service Advisor for many years. He has always handled my visits with the highest degree of professionalism. He's a good listener a Gilbert has been my Service Advisor for many years. He has always handled my visits with the highest degree of professionalism. He's a good listener and takes my complaints and venting in stride. I would recommend Pacific BMW and Gilbert to my friends and family. More