Pacific BMW

Great service Remy was terrific....excellent customer service....he specifically and clearly addressed all of my questions (regarding the charger for my 330e). I w Remy was terrific....excellent customer service....he specifically and clearly addressed all of my questions (regarding the charger for my 330e). I would recommend you all for sure. More

Good experience, good price Easy to work with and had a good experience Would return for future purchase and would recommend to friends and family. Thank you to the team. Easy to work with and had a good experience Would return for future purchase and would recommend to friends and family. Thank you to the team. More

excellent Excellent job done to me. such as, customer service, Quality of work, past or present are excellent. No comment, everything good. Everybody all are f Excellent job done to me. such as, customer service, Quality of work, past or present are excellent. No comment, everything good. Everybody all are friendly. More

check engine light was given us problems. Had a great experience dealing with Manny. He was helpful, kept us updated on the repairs and explained everything in detail. He was on top of everyth Had a great experience dealing with Manny. He was helpful, kept us updated on the repairs and explained everything in detail. He was on top of everything and made the process seamless. More

Made car shopping unexpectedly pleasant! I’ll start by saying that I don’t normally review things, but I had such an unexpected great experience that I’d love to talk about it. A friend on mi I’ll start by saying that I don’t normally review things, but I had such an unexpected great experience that I’d love to talk about it. A friend on mine got a BMW from Pacific recently and raved about the great experience and deal he got. I was in the market so I decided to check it out. Luke was fantastic, his approach was offering education about the car and options about the purchase. After the first visit, I felt like he offered a great deal but I was hesitant because it was my first visit to a dealership. In the next week, I bounced around and looked at nearly six other cars I had my eye on [none of which would be considered “luxury”] and I ran into every expected sales person who’s favorite line seems to be “what can I do to earn your business.” Not only that, but I was gonna be paying the same price for a non-luxury car versus a BMW. My decision to come back and close the deal was an easy one. Once again, the closing part was fairly painless—even that dreadful finance part was made easy. I would definitely recommend Luke and Pacific BMW as a stop if you’re in the market and you’ll realize how different it is from other dealerships. More

Service Review I would have given a 5 star review, except that when I got my car back the driver side mat was soiled and really dirty. Normally, BMW would have pape I would have given a 5 star review, except that when I got my car back the driver side mat was soiled and really dirty. Normally, BMW would have paper mats and paper cover over seat and mat. None of that, and I am truly disappointed especially that it rained that day. My car interior is light beige, and the mat was disgustingly dirty showing big boot shoe marks of the guy who gave me my key back. I did not notice until I returned to my office. I sent a picture to my service rep Galo, but all he could offer was for me to come back to have mat cleaned. I would rather have new mats. In any case, the service was okay. Galo was professional. More

Great experience! I love this service center. Everyone is very friendly and professional. I really appreciate the complementary loaner vehicle, it just makes the whole I love this service center. Everyone is very friendly and professional. I really appreciate the complementary loaner vehicle, it just makes the whole experience so effortless. I used to dread having my car serviced, but Pacific BMW completely changed my attitude about this chore. More

review of service I was kept advised of the status of the service that was needed on my 750. I appreciated the text messaging. I had a loaner available when I aske I was kept advised of the status of the service that was needed on my 750. I appreciated the text messaging. I had a loaner available when I asked for it. Service explained why the fix was needed More

Quick and Efficient Service with a Smile Gallo is a great BMW rep, from a prompt reply via text after I had left him a message, to explanation of what was potentially causing the error that w Gallo is a great BMW rep, from a prompt reply via text after I had left him a message, to explanation of what was potentially causing the error that was shorting the heated seats feature of my i3. My car was ready same day, though I had also been given a loaner. Reps taking in the car always friendly and helpful to get you in and out fast. More

i8 Warranty Repair Want to thank Henry Burmayan specifically for his help with this entire process. He made the whole repair situation go as smooth as possible and was i Want to thank Henry Burmayan specifically for his help with this entire process. He made the whole repair situation go as smooth as possible and was in constant communication through the whole process. A+ from me. Thank you Henry! More