Pacific BMW

Excellent as usual. My 2018 330e is my 5th BMW, and all have been serviced at Pacific BMW. The whole process, from scheduling the appointment to driving out, was efficie My 2018 330e is my 5th BMW, and all have been serviced at Pacific BMW. The whole process, from scheduling the appointment to driving out, was efficient and courteous. My service person, Remy Carretero, was particularly outstanding. He knew I was waiting for the car, so he made an extra effort to streamline everything to keep my wait to a minimum. He, and the service department, texted me with updates periodically. I assume the service required disconnecting the battery. Since then, I have not been able to have the car pair with my iPhone in a Bluetooth connection. Remy made suggestions, but so far I'm still getting "Connection Unsuccessful." That's a bit annoying, but I don't think it's Pacific BMW's fault. I hope the construction is completed soon. The current waiting area is not nearly as comfortable or work friendly as the former one. More

Professional Dealt with my problem immediately No questions asked Solved it Happy customer I really liked the video send to me explaining service procedures Dealt with my problem immediately No questions asked Solved it Happy customer I really liked the video send to me explaining service procedures and repairs More

Awesome Experience and Service! It was a pleasure working with Ronald. He promptly answered my questions either via text or a phone call. He managed to prepare everything ahead of ti It was a pleasure working with Ronald. He promptly answered my questions either via text or a phone call. He managed to prepare everything ahead of time, so when I arrived at the dealership, the paperwork and the vehicle were ready to go. Even with him having to redo the credit app, which was a mistake on my part, I was in and out in about an hour. I drove from Orange County and the experience and professionalism on his behave were definitely worth it. Looking forward to working with him again! More

You must pay more atention to details I have take 3 BMW vehicles to service and only one has been service correctly. The other 2 vehicles I have had to go back for additional service. My 2 I have take 3 BMW vehicles to service and only one has been service correctly. The other 2 vehicles I have had to go back for additional service. My 2018 X1 of 2 services I had to return 2 times to fix things that were no be done correctly. The first time the X1 was leaking oil, the second time the vehicle was not reset after service. Both times took time of my busy schedule. We also brought a 328 to service, and the battery was not changed, considering that that was the reason for us taking the car to service. When I take my cars to service, I do not rush you or ask you to service the car in an unreasonable time frame. I do not understand why you do not have a quality check service. Overall less then average service. I don't like BMW Monrovia service either, they are worse than you. I like BMW's but now, I am wondering if all BMW dealer services are that poor, and for me the safety and the trust in my vehicle is vital. More

Great service I had a great experience, from the time the time I called to inquire about the care I was interested in, to purchasing the car. Frank is sales was ver I had a great experience, from the time the time I called to inquire about the care I was interested in, to purchasing the car. Frank is sales was very helpful and knowledgeable. I did not have a good experience at another BMW dealership and am glad that I made the drive out to Pacific BMV More

Great experience overall The only exception is I had to wait 20+ minutes in the lounge area from the time my car was ready until they brought it down to me. This seemed exces The only exception is I had to wait 20+ minutes in the lounge area from the time my car was ready until they brought it down to me. This seemed excessive since there were only 2 other people in the waiting area. More

World class service ! This was my first visit to Pacific BMW. I arrived on time for my appointment and they were ready to go,. I was received by the team, dropped my car of This was my first visit to Pacific BMW. I arrived on time for my appointment and they were ready to go,. I was received by the team, dropped my car off and my car was serviced- they were super professional, super attentive took care of everything (including my key fob battery), gave great service, the kind of experience you expect from BMW. Even after my service I had questions - I reached out to Remi Carretero, with a few questions post service he promptly answered! . I had previously visited a different BMW service center and showroom and those folks could learn lot on our customer service and customer care from Pacific BMW. More

Great Experience as always! Thank you BMW for always being so dependable! Galo Mora is the best service advisor I've ever met and I am so grateful to him every time he helps me d Thank you BMW for always being so dependable! Galo Mora is the best service advisor I've ever met and I am so grateful to him every time he helps me drop off/ service and pickup. Solid Five Stars all the way around! More

Great and efficient service. My car was serviced in less than two hours. The staff were also very fast in processing and providing a loaner car. Thanks very much. My car was serviced in less than two hours. The staff were also very fast in processing and providing a loaner car. Thanks very much. More

Maintenance service Overall good. Specially Marco was Nice, kind, professional & Excellent. My car had several warning pop-ups before I went there. Now everything looks o Overall good. Specially Marco was Nice, kind, professional & Excellent. My car had several warning pop-ups before I went there. Now everything looks okay. Thank you. More