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Pacific BMW
Glendale, CA
3,957 Reviews
Since 1982, our family owned dealership has been serving customers in the Glendale area. We love working in SoCal, and we want to help you get into your next BMW or pre-owned vehicle. Our friendly staff is always upfront and honest with you. We want you to have a transparent car buying experience whether you are shopping in our Glendale dealership or if you are simply browsing online. We will show you where our numbers come from, and we will tell you everything that you want to know about the car buying process.
This team believes that the customer is always right. They want to help you through every part of the car buying process, and they are always ready to provide you with individual attention so that you get a car shopping experience that is custom tailored to you. It is this attention to our customers that allows us to attract people from all across Los Angeles County, Orange County, and the rest of SoCal. So if you are from Los Angeles, Alhambra, Beverly Hills, Burbank, Pasadena, or any of the surrounding areas, you should come down to Pacific BMW and see everything that we can do for you.
BMW is different from the other cars out there. These are driver’s cars. Vehicles that always deliver when it comes to performance, handling, and luxury. This is what a car was meant to be. If you want to see what’s so special about a BMW, we would be happy to show you right where in Glendale. We have a complete inventory of BMW vehicles including models like 3 Series, 5 Series, 7 Series, X5, X3, and more. You can test drive any one of these models right here or you can browse through them all online and do all your research right on our website. We are always happy to help your customer find the ideal vehicle. You can even shop by color.
We realize that sometimes the ideal vehicle isn’t new. Sometimes you need a pre-owned vehicle. We have a variety of manufactures in our used inventory, but a vast majority of the vehicles we offer our BMW vehicles. Not only do we have a huge selection, but many of our used BMW models are Certified Pre-owned. We also have a full selection of Factory Demo vehicles. If you want a BMW, whether it’s new, used, or even certified, Pacific BMW is the best place to start.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,957 reviews
February 25, 2019
Basic service They treat customers well, everyone is very nice and Manny was upfront with everything and very personable. Only issue is I came in at 9:15 am for They treat customers well, everyone is very nice and Manny was upfront with everything and very personable. Only issue is I came in at 9:15 am for a basic service and oil change and by 10:40 am I was still waiting for my loaner car. Should it take over an hour to drop a car off and get a loaner? This was a basic service, nothing out of the ordinary and it took that long??? Lots of cars go through there so it’s busy but still, I find that unacceptable. I think the folks who work there are nothing but respectful but I really couldn’t believe it took that long. More
by ccostine
Verified CustomerEmployees Worked With
Manny Cruz
February 25, 2019
Three visits to Pacific BMW and disappointed Setting appointments are to save both the customer's and service departments time. My last two visits to pick up my car at the scheduled time I had t Setting appointments are to save both the customer's and service departments time. My last two visits to pick up my car at the scheduled time I had to wait 30 to 40 minutes. I should be in and out in 10 to 15 mins. Secondly, leaving voice or text message are futile. I don't get a response. For instance, I left a message (voice mail and text) for my service advisor as of last Friday (2/22) 10:01am and still have not got a response (Mon 2/25). Not very professional guys. Therefore, my next visit for service will be at Alexander BMW. However, it should be noted, Albert Hong was very apologetic and helpful. You guys should promote him. He hustles and gets things done. Perfect example of professional customer service. More
by phillip.yn
Employees Worked With
Marco Fausto, Abert Hong
February 25, 2019
Stand by their work I came in with a long list of fixes for my car, which I bought used and the warranty is soon to expire. They dealt with every fix and gave me a loane I came in with a long list of fixes for my car, which I bought used and the warranty is soon to expire. They dealt with every fix and gave me a loaner. Unfortunately, some of the fixes were not addressed, so I returned my car and got a loaner again. They never argued with me, and they made a point to make sure the incomplete fixes were good this time. I don't ask for perfection, i ask for accountability, and they were very accountable and professional about it. More
by JOELLAVA
Employees Worked With
Manny Cruz
February 25, 2019
Amazing service, friendly staff Service is very good and fast, staff are friendly and helpful, Marco Fausto was very helpful and professional, i would come back for more service. Service is very good and fast, staff are friendly and helpful, Marco Fausto was very helpful and professional, i would come back for more service. More
by jamilmattar84
Employees Worked With
Marco Fausto
February 25, 2019
Excellent Service!! Daniel and Kenny were awesome. But thank you to the whole crew there. 100% satisfied with the repairs and service provided. Will definitely come back Daniel and Kenny were awesome. But thank you to the whole crew there. 100% satisfied with the repairs and service provided. Will definitely come back if ever needed. More
by ADRIANPINEDA21
Employees Worked With
Daniel
February 23, 2019
Excellent, efficient and well organized Excellent service. Marco is always professional, knowledgeable and always willing to make things easy and convenient for the customer. He accommodated Excellent service. Marco is always professional, knowledgeable and always willing to make things easy and convenient for the customer. He accommodated my needs when I couldn’t pick up my vehicle on time. More
by elimswusc
Employees Worked With
Marco Fausto
February 23, 2019
Galo is the best! Thank you so much for helping me get a replacement keyfob! Expensive but Galo made it so easy !! There is no better service advisor any where! Thank you so much for helping me get a replacement keyfob! Expensive but Galo made it so easy !! There is no better service advisor any where! More
by DOEMURPHY
Employees Worked With
Galo Mora
February 23, 2019
Very satisfied The dealership was very kind and very attentive to all our needs and they had a lot of patience with us as well it couldn’t have been better. The dealership was very kind and very attentive to all our needs and they had a lot of patience with us as well it couldn’t have been better. More
by kalayciyans
Employees Worked With
Danny Sarmiento
February 22, 2019
Greg Poland is the Best! I was an absolute pleasure working with Greg Poland and his assistant Fernando Martinez on purchasing my BMW X3. The process was very straight forward I was an absolute pleasure working with Greg Poland and his assistant Fernando Martinez on purchasing my BMW X3. The process was very straight forward. Greg was excellent in his communication and professionalism. Would highly recommend Pacific BMW for anyone looking to purchase a BMW. More
by JL
Employees Worked With
Greg Poland, Fernando Martinez
February 22, 2019
Can't trust any more to service department. Invoice said: Tire pressure checked. In reality NOT. Recommended pressure of the cold tire 32.0 psi. After the service and release of my car, cold tir Invoice said: Tire pressure checked. In reality NOT. Recommended pressure of the cold tire 32.0 psi. After the service and release of my car, cold tire pressure 29.3 the lowest. A lot of other thing coms to my mind after a have seen this case. All I can tell fo sure that brake fluid was added. More
by ytinla
Employees Worked With
Manny Cruz
