Pacific BMW

Workmanship and waiting time Workers did not use a service floor mat so I ended up with stained carpet. Not pleased. Also, I had to wait 40 minutes until I received a car. Cannot Workers did not use a service floor mat so I ended up with stained carpet. Not pleased. Also, I had to wait 40 minutes until I received a car. Cannot understand why it required 40 min to wash exterior of car. More

Horrible I took my car in for maintenance and specifically asked Amie if I can pick my car up on Sunday. Not only did she ignore my text, she never left my key I took my car in for maintenance and specifically asked Amie if I can pick my car up on Sunday. Not only did she ignore my text, she never left my key with the front desk. So I made a trip all the way to Glendale for no reason. I went in to speak with a sales representative regarding a new lease since my car is almost due. He was very rude, belittled me and didn’t even want to sit down and give me a breakdown of the numbers and just told me to go online and look. More

Sub Par I bought my 2015 BMW used in May from CarMax. I was told upon purchase that the BMW service/maintenance plan was valid until January 2019. Between May I bought my 2015 BMW used in May from CarMax. I was told upon purchase that the BMW service/maintenance plan was valid until January 2019. Between May and December, I took the vehicle in with no issues. Upon the third time in December of bringing the vehicle in, I signed the paperwork and left my vehicle at BMW for service. About two hours later I received a call that I had to pay for the maintenance. I had to explain to my service representative how little sense that made that suddenly not being covered made no sense. He argued with me for about 5 minutes before telling me he would ask his supervisor. He never called me back to tell me if I needed to pay and about six hours later I got a call telling me my vehicle service was complete. The whole experience was garbage, the communication was poor, and I’m glad my warranty with BMW is up so I don’t need to deal with Pacific BMW any further. More

Very helpful on reviewing inventory This is my second purchase with Pacific BMW. Between the online inventory and representative it was easy to find the car I was looking for at a good p This is my second purchase with Pacific BMW. Between the online inventory and representative it was easy to find the car I was looking for at a good price. More

Exceptional Service My visit regarding service needs from Pacific BMW was spectacular! Galo, helped me transfer all my bags to the loaner vehicle and provided fast, effi My visit regarding service needs from Pacific BMW was spectacular! Galo, helped me transfer all my bags to the loaner vehicle and provided fast, efficient service. I was truly pleased. All employees had smiles on their faces, and provided exceptional service. Looking forward to many years with pacific bmw. More

very nice # 1 MR. GALO VERY KNOWLEDGEABLE WITH CARS & CUSTOMER SERVICE THE BEST HE ALWAYS MAKE SERVICE EXPERIENCE VERY EASY AND COMMUNICATED WITH US CLEARLY ABO MR. GALO VERY KNOWLEDGEABLE WITH CARS & CUSTOMER SERVICE THE BEST HE ALWAYS MAKE SERVICE EXPERIENCE VERY EASY AND COMMUNICATED WITH US CLEARLY ABOUT DEALER WORK. More

Excelente Customer Service GLENDALE Pacific BMW has the best customer service and sales representatives in town. Narek Petrosian and Ronald Rodillas really care about customer’s GLENDALE Pacific BMW has the best customer service and sales representatives in town. Narek Petrosian and Ronald Rodillas really care about customer’s needs and satisfaction. Thanks PACIFIC BMW. More

Yearly service I had a few days to wait for an appointment opening, and I waited about an hour at the garage due to how busy they were -- but the service to the car I had a few days to wait for an appointment opening, and I waited about an hour at the garage due to how busy they were -- but the service to the car and the friendliness of the crew was top notch. More

Extremely Rude I brought my car here for service as it's the closest dealership to my house. They keep my car for a week, I start my car and immediately get a low ti I brought my car here for service as it's the closest dealership to my house. They keep my car for a week, I start my car and immediately get a low tire notification after I had clearly mentioned that I was having issues with this. They insisted they had checked everything and nothing was wrong. They do quickly give my tire air. I drive my car off the lot and head on the freeway towards the airport. I quickly get another notification saying my Drive Terrain is malfunctioning and my car begins to violently shake the whole way until I get to my destination. I call my service agent and explain to him the issues and he tells me to come in after my weekend trip and they will see what the issues are. Due to unforeseen circumstances my trip gets delayed 1 day. I call on what is now Sunday in the morning around 10 am to ask if I can still come in and how I can get a loaner car as it's Dec 23rd and I need to head to families for the holiday. I call 4 times throughout the day and each time am told the manager is the best person to talk to about this but he is busy so he will call me back. I never get a call back. I finally decide to take my car in as I have waited all day and need this issue to be resolved. I walk in and see the sales manager, Thomas Kamenos, sitting at the front desk. I explain to him the issues as it does not seem like he has heard anything about this prior to me walking in. He instantly says that there's nothing he can do and getting me a loaner car is out of the question as the service department is closed on Sundays. I go on to tell him how imperative it is that I get some car to drive as I need to make it to my families house for Christmas and how frustrating this whole situation has already been. Then another sales man who is standing next to him asks me if I the car truly unable to be driven if I need it so badly. I tell him, again, that the car shakes when I drive it so what does he think. Then Thomas Kamenos has the nerve to smugly say that the only way I'd be driving a car off the lot tonight is if I purchase a new one and then he would happily be able to sell me one. Confused why he thinks it's ok to say that to me in the manner of which he did, I tell him is comment is inappropriate. He looks as if he's holding back laughter. I am left with no choice but to call an Uber and deal with my car issues on another day with someone more mature. More

The Greatest Sales Transaction Ever Greg Poland is the man. Efficient, friendly, courteous, focused on client satisfaction and he will give you the best price. Greg is a gentleman. Don't Greg Poland is the man. Efficient, friendly, courteous, focused on client satisfaction and he will give you the best price. Greg is a gentleman. Don't buy form anyone else. More