Pacific BMW - Service Center

Ben is always great to work with and takes very good care of his customers. of his customers. More

Somewhat inefficient check-in and check-out process but took care of the issues with the car, and Mauricio provided great customer service. took care of the issues with the car, and Mauricio provided great customer service. More

service advisor galo mora is kind and gets the job don quickly always very thanks. quickly always very thanks. More

No words to share about this dealership consider my rating my feedback for your survey. rating my feedback for your survey. More

Hello, I am writing to present my deepest disappointment regarding your service and customer support. After reporting the problem, the car has been kept in the service center for days with disappointment regarding your service and customer support. After reporting the problem, the car has been kept in the service center for days without offering a solution. The given explanation that the noise is normal in case of driving 75mil and above, is not appropriate. The service store manager also checked the card and told that nothing can be done to solve it. More

my service advisor is very knowledgeable and professional. I always take my cars to service at Pacific BMW. Excellent Service! professional. I always take my cars to service at Pacific BMW. Excellent Service! More

Always pleased, when visiting Pacific Bmw . Manny Cruz ( advisor)has excellent customer service . Generally all the staffing there are nice and attentive. Manny Cruz ( advisor)has excellent customer service . Generally all the staffing there are nice and attentive. More

Jesus is always very helpful, making sure my vehicles service is completed in timely manner. He always communicates any additional service recommendations that were suggested on inspection report. service is completed in timely manner. He always communicates any additional service recommendations that were suggested on inspection report. More

Upon turning my vehicle in at lease end, I was haggled to pay service charges that weren’t due for months. My car was left in the service department for over a week leaving me to pay for Ubers out of pocket pay service charges that weren’t due for months. My car was left in the service department for over a week leaving me to pay for Ubers out of pocket every day I didn’t have a vehicle. I called service and reached out to Jesus to have a manager call me back and i never heard from him/her. I was able to argue my way out of many charges but would have appreciated honest, ethical treatment from the get go. Had i been treated better i would have chose to lease a new BMW through Pacific but they lost my loyalty. More

Very clean dealership with kind service staff who listens to you if you have a concern to you if you have a concern More