Pacific BMW - Service Center

Henry is terrific. Always great with communication and a pleasure to have as my advisor. I value his opinion when I ask questions about BMW's. pleasure to have as my advisor. I value his opinion when I ask questions about BMW's. More

Marco was great. He explained everything to me in a very clear and concise way. I felt like I knew what was happening as my car was getting serviced. He was honest about what I needed and what could wait an clear and concise way. I felt like I knew what was happening as my car was getting serviced. He was honest about what I needed and what could wait and about the cost. Would definitely go back for the next service interval. More

Waited too long for my car after payment at the car pick up area. It was hot and we could smell the exhaust from other cars. up area. It was hot and we could smell the exhaust from other cars. More

Quick service. Very helpful. I went in for a recall that was for my car. They were very efficient and friendly. Even when I forgot my keys for work, I was able to contact them and come by and get them. was for my car. They were very efficient and friendly. Even when I forgot my keys for work, I was able to contact them and come by and get them. More

We've brought our 2009 Coupe for service since we bought it at Pacific BMW and with the TLC given it still drives as new it at Pacific BMW and with the TLC given it still drives as new More

Fantastic. Best service department I have ever taken my car to. They go above and beyond, not only with the service but in how kindly they treat you and go out of their way to make sure your taken care of. car to. They go above and beyond, not only with the service but in how kindly they treat you and go out of their way to make sure your taken care of. And they take all the necessary precautions for Covid. Thank goodness for these guys. More

Outstanding service from Narek and his team. Courteous and efficient. This is the type of service that I expect from a luxury car dealership. A+++ and efficient. This is the type of service that I expect from a luxury car dealership. A+++ More

Always a good experience. However, in your quest to expedite the service you are missing that added customer service touch. Personalize your service is an expedite the service you are missing that added customer service touch. Personalize your service is an More

Took over an hour to check in for my service appt. Had to make several phone calls to find out the status of my car. Service rep wouldn't even return my texts even tho his voicemail said to text. One of to make several phone calls to find out the status of my car. Service rep wouldn't even return my texts even tho his voicemail said to text. One of the warranty items was not fixed. Will not return to this dealer for service. More

Excellent customer experience. I was extremely impressed with the professionalism and efficiency of PBMW. Brought my car in for it's scheduled maintenance and the process was seamless and most importantly c with the professionalism and efficiency of PBMW. Brought my car in for it's scheduled maintenance and the process was seamless and most importantly contactless (due to covid). A special shoutout to Marco in the service department! More