Pacific BMW - Service Center

Great Service. I have to Give Gilbert 10 out of 5.He is superb and a reliable and honest advisor. He has always been helpful and forthright. I have to Give Gilbert 10 out of 5.He is superb and a reliable and honest advisor. He has always been helpful and forthright. More

The service department was the worst they seemed uninterested in finding out what was wrong with my car on two separate occasions. The second time I provided video evidence and still this dealer cla uninterested in finding out what was wrong with my car on two separate occasions. The second time I provided video evidence and still this dealer claimed they could not duplicate the issue after having the care for more than 1 week. The other issue is that they quoted me nearly 2k on recalibrating a sensor. I decided to take this to a different dealer as Pacific seemed incapable and Center BMW was able to identify the issue after only having the car for 4 hrs and they fixed it with no problems in addition the same repair they quoted me 1k. Stay away from Pacific BMW More

Service was prompt. They came when they said they would. Technician was very nice. He remembered to use social distancing. I will continue using BMW services. Thank you. Technician was very nice. He remembered to use social distancing. I will continue using BMW services. Thank you. More

Incredible service, nice people, quality care of my vehicle. Really happy with the experience- they are high tech and timely. I would highly recommend this group vehicle. Really happy with the experience- they are high tech and timely. I would highly recommend this group More

Henry Burmayan has gone above and beyond to make sure we were taken care of; Henry has provided the best service to us and our car. were taken care of; Henry has provided the best service to us and our car. More

I wish I could have given zero stars because that’s how much work was done to my car. Left it with service all day, car promises by closing at 5. Went to pick up my car after 8 hours. They didn’t get to it much work was done to my car. Left it with service all day, car promises by closing at 5. Went to pick up my car after 8 hours. They didn’t get to it. No work was done on my car. Total waste of time. Service representative Marco was rude and service Manager Edgar unhelpful. I will never buy another car from Pacific. More

Awesometastic. My service advisor, Marco is extremely knowledgeable and customer focus. I appreciate the fact that he always takes time to provide a outstanding service experience. knowledgeable and customer focus. I appreciate the fact that he always takes time to provide a outstanding service experience. More

I booked apt online, service wa great. It was easy given covid 19 going on- I didn’t interact with anyone specific just drop off covid 19 going on- I didn’t interact with anyone specific just drop off More

Henry as always is the best advisor i have came across the last 15 years with bmw. The service here is the best compared to all other dealers. the last 15 years with bmw. The service here is the best compared to all other dealers. More

They respect your time Was in and out quickly for drop-off and pickup. Also, they respected the social distancing protocols. Work was done promptly. No complaints. Now I'm Was in and out quickly for drop-off and pickup. Also, they respected the social distancing protocols. Work was done promptly. No complaints. Now I'm just typing words to meet the minimum. More