Pacific BMW - Service Center

Open Recall Service @ Home I got a call 2 days ago from Pacific BMW telling me that there were 2 open recalls (both fire risk) related to my car and they could send next morning I got a call 2 days ago from Pacific BMW telling me that there were 2 open recalls (both fire risk) related to my car and they could send next morning a technician to replace the faulty parts at my home. Of course, all free of charge. Next morning, Erick showed up and did the work (a few hours). Both the lady on the phone (sadly, I do not remember the name) and the technician were super polite and helpful. It was a really good customer experience. More

Danny Sarmiento was very helpful. He returns our call and messages. Although he was out sick for almost two weeks, he manage to communicate with us. messages. Although he was out sick for almost two weeks, he manage to communicate with us. More

Great Service, But Even Better CUSTOMER Service My BMW was eligible for a passenger side airbag recall/replacement. I live in West Hollywood, but had had an excellent experience with the folks at th My BMW was eligible for a passenger side airbag recall/replacement. I live in West Hollywood, but had had an excellent experience with the folks at this Glendale location (Pacific BMW) and so I reached out. Yesenia Abrego responded promptly and guided me through the process. We exchanged several emails throughout and she was always prompt, friendly, and knowledgeable. We set up an appointment for remote servicing (they'd send someone to my place to perform the replacement). The window they gave me started at 2pm. I received a phone call at precisely 2pm, on the dot. Luis was courteous and professional and explained that the repair would last 15 minutes. He lied. It took 14. He was quick, efficient, and friendly. The repair was done perfectly, and everything happened exactly as the team had explained. I'll repeat it for emphasis... I live in West Hollywood and chose to contact this branch in Glendale which is virtually the other side of the planet. And I will be contacting them for every service need moving forward. This team seems to care a lot about customer service and it has made enough of an impression that I will happily make the commute to experience more of it in the coming days. More

Professional and hassle free. I love how they send you a video text showing what they found wrong and always have a brand new loaner waiting. Also they are able to easily handle the sulev warranty which onl video text showing what they found wrong and always have a brand new loaner waiting. Also they are able to easily handle the sulev warranty which online you’ll read people sometimes have to fight with their dealers over it. More

They never wash my car very well! The oil change was good to get but my favorite part of taking my lease in for service is they wash it for you. When I was with Lexus my car would come The oil change was good to get but my favorite part of taking my lease in for service is they wash it for you. When I was with Lexus my car would come out looking SPOTLESS. Twice now with BMW it seems they just give it a really quick rinse, and the interior was vacuumed but no surfaces were even wiped down! More

Help me on time . As usual I love the service, and quality of work . Enjoy working with GILBERT very professional . Also Daniell from the rental department very very As usual I love the service, and quality of work . Enjoy working with GILBERT very professional . Also Daniell from the rental department very very professional. U Gus are the best in the service . More

Everything was great! Narek greeted us at the car and immediately got to work. We wanted to take a look at some newer models while we waited and he took us inside where Raffi greeted us and took over. He immediately got to work. We wanted to take a look at some newer models while we waited and he took us inside where Raffi greeted us and took over. He showed us the model that we were interested in right away and answered all of our questions. He also followed up with a call later in the day. More

Service man was professional and efficient. They came to my home since I didn’t want to go in since we were in Shelter in mode. my home since I didn’t want to go in since we were in Shelter in mode. More

Pleasure working with Manny, Always very Respectful of my time and Professional. Pacific BMW really knows how to take care of their customers. Thank you! time and Professional. Pacific BMW really knows how to take care of their customers. Thank you! More

Henry was great as he always is when I bring my car in for service and he pays attention to detail and he is personable and professional for service and he pays attention to detail and he is personable and professional More