Pacific BMW - Service Center

My experience with Pacific BMW was very poor. My brand new X1 lease had a lot of maintenance problems with the screen and Bluetooth. After multiple trips to the service department the problem is still not new X1 lease had a lot of maintenance problems with the screen and Bluetooth. After multiple trips to the service department the problem is still not fixed. Next, with an exception of two people overall the staff was not empathetic to my situation and did not provide a luxury service. Lastly, the light interior stains if you wear blue jeans which the sales team should warn customers about. Mercedes or Audi light interior does not have this problem. I was very much looking forward to leasing a BMW however, after this experience I unfortunately would not recommend to lease with Pacific BMW. More

Very professional and helpful people.I walked in without appointment,but they helped me in spite of this. I visit them for the second time, and every time I feel their concern, the desire to give the best s appointment,but they helped me in spite of this. I visit them for the second time, and every time I feel their concern, the desire to give the best service!!! More

Great Service! It was a pleasure dealing with the staff - A+! Would definitely recommend Pacific BMW for service and maintenance of your vehicle. Easy and on time - It was a pleasure dealing with the staff - A+! Would definitely recommend Pacific BMW for service and maintenance of your vehicle. Easy and on time - nice! More

Hello I was in Glendale Pacific BMW yesterday for services on my car. Like other times in past every thing went so smooth and fast. The dealer Narek is a nice, very professional and gentleman person. services on my car. Like other times in past every thing went so smooth and fast. The dealer Narek is a nice, very professional and gentleman person. Thank you for your excellent job. More

Great service! The valet service was fast and easy and I loved receiving the personalized video. I would definitely recommend this dealership to others for any service or sales need. loved receiving the personalized video. I would definitely recommend this dealership to others for any service or sales need. More

Very poor and unprofessional customer.service, i spoke 3 different people and they all had poor customer service, this is second time me visiting to pacific BMW and the service is getting worst different people and they all had poor customer service, this is second time me visiting to pacific BMW and the service is getting worst More

Excellent and professional service. Complimentary valet service, pick up and drop-off car was great. They also fixed a problem they found during the same visit, saving me time. Car was very clean when retu service, pick up and drop-off car was great. They also fixed a problem they found during the same visit, saving me time. Car was very clean when returned. More

I can always count on Marco to go above and beyond the call of duty. He is the best in the West and all the rest! call of duty. He is the best in the West and all the rest! More

Awesome Experience My recent service experience to replace a damaged tire was excellent. Every one was friendly, attentive, professional and efficient. Appreciate the s My recent service experience to replace a damaged tire was excellent. Every one was friendly, attentive, professional and efficient. Appreciate the service provided and highly recommended. More

I’m Pacific BMW’s customer more than a decade! I’m extremely satisfied with sales, Financial and service departments. Very professional yet friendly people! extremely satisfied with sales, Financial and service departments. Very professional yet friendly people! More