Pacific BMW - Service Center

The usual excellent service I've come to expect from Pacific This is my second BMW purchased from and serviced exclusively by Pacific BMW. Marco Fausto has been my service advisor for nearly eight years. I can c This is my second BMW purchased from and serviced exclusively by Pacific BMW. Marco Fausto has been my service advisor for nearly eight years. I can count on Marco to listen to my concerns if any, and make sure my car is maintained to my full satisfaction. I appreciated the complimentary Uber rides or loaner cars provided until my car is ready for pickup. All staff members at Pacific have been extremely courteous during my visits. Thanks to all for a job well done. More

Great service! Very quick 👍🏻 Didn’t take long for them to take my car or get it back. Danny was her kind and efficient. Would recommend. Thank you. Very quick 👍🏻 Didn’t take long for them to take my car or get it back. Danny was her kind and efficient. Would recommend. Thank you. More

Love it here! Everyone is so nice and kind and really takes the time to make sure that my car is ready and all taken care of. I love coming to this one and thank yo Everyone is so nice and kind and really takes the time to make sure that my car is ready and all taken care of. I love coming to this one and thank you for the amazing loaner car wow! More

The service was OK but not great My BMW X3 is 4 years old and has almost 40000 miles on it. However, I was never told the warranty service won't cover the tire rotation & alignment an My BMW X3 is 4 years old and has almost 40000 miles on it. However, I was never told the warranty service won't cover the tire rotation & alignment and nobody recommended me to do so in previous 3 or 4 maintenance services. Thus, I found the wear-out on front tires is much heavier than the rear tires. I should have this service done way earlier. Furthermore, the technician forgot to reset the maintenance warning light after the previous service. More

Excellent service This is my 3rd car from this dealership and I am so happy with It. the servies is great all the employees are cool and kind. This is my 3rd car from this dealership and I am so happy with It. the servies is great all the employees are cool and kind. More

Gilbert Pogosyan’s THE BEST Gilbert my service advisor not only took care of providing me with a loaner car before my scheduled appt but was also very professional and kept me in Gilbert my service advisor not only took care of providing me with a loaner car before my scheduled appt but was also very professional and kept me informed about the status of my car. Pacific BMW Service and Gilbert exceeded my expectation. Thank you More

Terrible Went in for a warranty service and told me that it’s normal for my engine to consume that much oil when there was a class action for it. The advisor n Went in for a warranty service and told me that it’s normal for my engine to consume that much oil when there was a class action for it. The advisor never looked at the class action so I ended up going to another dealer and they took in my car and advised me what is needed to be done under the class action, with explanation! I never received this explanation from Pacific BMW, let alone receiving a call back or text back from the advisors Amy or Henry. Never going back nor recommending this dealer even if you paid me More

Recall service My experience with pacific Bmw has been great! And I still think they are good, just my recent trip to recall service with Marco was awful! After My experience with pacific Bmw has been great! And I still think they are good, just my recent trip to recall service with Marco was awful! After he took me to the office, no eye contact or nothing . Just sly the paper to me (didn’t say nothing.) I assume it need signature so I asked where to sign and still not a word just point the finger at the bottom, even that he didn’t point right at that he just point the finger. When finally he speak to me asked me if I need Uber and I said no and he was stared at me and hand me the paper without saying anything. Then I realize we are done so I came out of his office. Very unpleasant I didn’t understand why because last two oily change experience with service representatives was great (even though 2nd trip was just ok compared to the first time) Everyone in pacific Bmw are very friendly and helpful More

Above and beyond I went for an oil change and 2 tires. But I needed to replace all 4 tires. Amie explain to me what I needed and she was very nice and helpful. I would I went for an oil change and 2 tires. But I needed to replace all 4 tires. Amie explain to me what I needed and she was very nice and helpful. I would recommend her to anyone. More

Service By far the best service I have received. I have been to 4 other dealers and this one has been the most helpful. Steve is a very helpful every time I a By far the best service I have received. I have been to 4 other dealers and this one has been the most helpful. Steve is a very helpful every time I am there. It is my first time dealing with Galo but very quick to update me as to how my vehicle was doing and very kind. More