Pacific BMW - Service Center

Good service Henry is very thoughtful and knowledgeable Though the waiting was little bit longer than expected, I was able to get my car back on same day Henry is very thoughtful and knowledgeable Though the waiting was little bit longer than expected, I was able to get my car back on same day More

Terrible Service Third time I've raised the issue of my charger not working on my M4 and once again they've returned my car to me and my charger is still not working. Third time I've raised the issue of my charger not working on my M4 and once again they've returned my car to me and my charger is still not working. All they want to do is charge me for every little thing but can't even fix my charger. I'm driving a 90k+ car and I haven't been able to charge my phone is over 3 months. More

Great Rene and sevak took care of my issue at hand and the process didn’t take a long time. Great hospitality and everyone was very friendly. Rene and sevak took care of my issue at hand and the process didn’t take a long time. Great hospitality and everyone was very friendly. More

Service I had basic service and everything was fine. Amie was great and it was very easy to book an apt. My experience was very easy. I had basic service and everything was fine. Amie was great and it was very easy to book an apt. My experience was very easy. More

All good until major delay having my car returned No issues with actual service and intake...but a HUGE problem with getting my car back. Took them about 30 mins after processing to get my car ba No issues with actual service and intake...but a HUGE problem with getting my car back. Took them about 30 mins after processing to get my car back to me...very poorly run operation and unacceptable communication. I was pissed and so were 2 other customers waiting for their cars. Please work to remedy More

Collision Repairs 2018 740 Exceptional service from the moment I drove in and was greeted by the concierge’s team to the service advisor Manny who kept me Updated every step of Exceptional service from the moment I drove in and was greeted by the concierge’s team to the service advisor Manny who kept me Updated every step of the way! Best in Glendale! More

Recent visit to Service Department Everything was handled superbly. Due to a nail in one of the tires of my BMW X3, I had to replace the tire. I arrived on a Saturday afternoon, witho Everything was handled superbly. Due to a nail in one of the tires of my BMW X3, I had to replace the tire. I arrived on a Saturday afternoon, without an appointment, and was quickly attended. The dealership provided a loaner for the weekend and my car was ready as promised. More

Service Call Got my car sooner than expected. The waiting area was a bit cramped since there was ongoing construction in the dealership. Happy that I was out of Got my car sooner than expected. The waiting area was a bit cramped since there was ongoing construction in the dealership. Happy that I was out of there before 11AM. Thank you, Galo! More

service experience the agent was not friendly ,such a bad experience .he did not even mention any thing needed to be done after I asked about the condition of tires he s the agent was not friendly ,such a bad experience .he did not even mention any thing needed to be done after I asked about the condition of tires he said to change it, I will not ever go back with this agent for sure . More

Great 👍🏻 Gilbert made the effort to get my car serviced before 3:00 pm since I had to leave early and couldn’t wait longer than that Gilbert made the effort to get my car serviced before 3:00 pm since I had to leave early and couldn’t wait longer than that More