Pacific BMW - Service Center

I was in and out fast with uber offered by the agent. Instructions were clear and informative. When I picked up my car it was clean. Love my local BMW dealership. Instructions were clear and informative. When I picked up my car it was clean. Love my local BMW dealership. More

Manny has always been very thorough with his work. He takes extra time explaining to me what needs to be done to the car and any potential future services that might need to be done. I greatly appreci He takes extra time explaining to me what needs to be done to the car and any potential future services that might need to be done. I greatly appreciate his communication style and he’s always very friendly and jovial. I come to BMW in Glendale to service my car just because of Manny More

Good service and have good service manager John. He is honest and very knowledgeable about services. He is honest and very knowledgeable about services. More

Excellent service especially top service advisor, Galo the service advisor, I always get a good service there. Thanks the service advisor, I always get a good service there. Thanks More

Jesus was very professional and helpful. Also, he gave me good advise regarding my car for next service and warranty. Also, he gave me good advise regarding my car for next service and warranty. More

Service was carried out well. However, the communication on the status and pickup was very bad. Even though Ben was assigned to our reservation he never was involved in our car se However, the communication on the status and pickup was very bad. Even though Ben was assigned to our reservation he never was involved in our car service. A lady associate (don’t remember her name) handled our drop off. She said Ben was not available but she was very courteous and took care of the drop off. We dropped off the car on a Friday afternoon so she told us it will only be ready on Saturday which was fine. We received a video by text on the inspection of our vehicle (very impressive). Then radio silence. Not a peep. We called the service dept multiple times on Saturday late morning and early afternoon they kept forwarding our call to Ben’s vm. Obviously we didn’t hear back from him. Finally after multiple calls to the dealership we spoke to someone in service who said our car is ready on Saturday around 3pm. We went there and the pickup was smooth. We are surprised and disappointed with our first experience with BMW service. We have owned Lexus’s for the past 25years and we may have been spoiled by their superb service. We are assuming this is a one off case at BMW - it may not be Ben’s fault - he may have had an emergency or was sick. However, automated AI system should have been smart enough to rectify the break in the communication chain. More

Excellent Service advisor, he is very knowledgeable. My car was fixed and returned to me on time. Thanks again Haybert ! My car was fixed and returned to me on time. Thanks again Haybert ! More

Great service and communication from the service advisor Amie. She handled everything in a timely fashion Amie. She handled everything in a timely fashion More

Service advisor was very helpful and friendly. Made the process very pleasant with no issues Made the process very pleasant with no issues More

Pacific BMW is one of the nicest dealership I have been to. Professional staff, especially Amie to. Professional staff, especially Amie More