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Pacific BMW - Service Center

Glendale, CA

4.3
2,938 Reviews

2,938 Reviews of Pacific BMW - Service Center

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May 03, 2023

Service is great and always take good care of me. Car was washed and fixed! More

by EDGAROGANESYAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amie Gasabyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023

I have been to the BMW dealership in Glendale 3 times this past year . Absolutely 0 customer service. I’m appalled that BMW — a luxury car brand— can have such horrible service. The employees just walk a More

by NARE179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
There is no employee who attempts to do their job here
May 02, 2023

Henry was fantastic and I was very happy with his customer service. He is kind, professional and knowledgeable. More

by Pinkangel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Burmayan
May 02, 2023

For me everything started with the customer service my advisor John Vazquez took good care of a little confused situation and fix it, that was a good adviser who care about business and people like me. Jo More

by ANGEL90029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Vazquez
May 01, 2023

everyone was friendly The whole experience was just pure class. Will definitely be back for all my buying and service needs. More

by andy3914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amie Gasabyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Fausto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Miles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Pogosyan, Henry Burmayan
April 27, 2023

Mr. Mora was extremely professional and efficient. The whole experience was just pure class. Will definitely be back for all my buying and service needs. More

by heyry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Galo Mora
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2023

Consistently speedy, friendly service. A long time patron of Pacific BMW, I have not received the same level of service at any BMW garages elsewhere. More

by VT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Fausto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vanessa
April 27, 2023

Process to drop car and retrieve car takes much too long. The 75 mile usage limitation on the loan car makes it pretty much useless. Unlike the other time I used this service center, they did not do an ins More

by SIDFORDBROWN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anaeis Petrosian
April 26, 2023

Benjamin was wonderful He was personable and honest and did not try to get us to do more than was needed We hope this will be a continuing trend at Pacific BMW as we have noticed in past times that the s More

by T.DESOUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin
April 26, 2023

Marco has helped me and my family for many years and once gain provided great service! He is the best! More

by WILLIAM_D_BRAHOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Fausto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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