Pacific BMW - Service Center

I had a very pleasant experience with my service advisor, Ben. This was my first time at Pacific BMW and it was so much better than where I bought my car. I will be be coming here for all future service and Ben. This was my first time at Pacific BMW and it was so much better than where I bought my car. I will be be coming here for all future service and purchases. Thank you Ben! More

Service is great and always take good care of me. Car was washed and fixed! Car was washed and fixed! More

I have been to the BMW dealership in Glendale 3 times this past year . Absolutely 0 customer service. I’m appalled that BMW — a luxury car brand— can have such horrible service. The employees just walk a this past year . Absolutely 0 customer service. I’m appalled that BMW — a luxury car brand— can have such horrible service. The employees just walk around talking to one another. No one bothers to even approach you. I absolutely dread coming here and can’t wait for my lease to be over. More

Henry was fantastic and I was very happy with his customer service. He is kind, professional and knowledgeable. customer service. He is kind, professional and knowledgeable. More

For me everything started with the customer service my advisor John Vazquez took good care of a little confused situation and fix it, that was a good adviser who care about business and people like me. Jo advisor John Vazquez took good care of a little confused situation and fix it, that was a good adviser who care about business and people like me. John If you see this review thank you again. More

everyone was friendly The whole experience was just pure class. Will definitely be back for all my buying and service needs. class. Will definitely be back for all my buying and service needs. More

Mr. Mora was extremely professional and efficient. The whole experience was just pure class. Will definitely be back for all my buying and service needs. whole experience was just pure class. Will definitely be back for all my buying and service needs. More

Consistently speedy, friendly service. A long time patron of Pacific BMW, I have not received the same level of service at any BMW garages elsewhere. A long time patron of Pacific BMW, I have not received the same level of service at any BMW garages elsewhere. More

Process to drop car and retrieve car takes much too long. The 75 mile usage limitation on the loan car makes it pretty much useless. Unlike the other time I used this service center, they did not do an ins The 75 mile usage limitation on the loan car makes it pretty much useless. Unlike the other time I used this service center, they did not do an inspection on the car -- they completed the recall, but on the other occasion that I was there, they did a pretty competent (and honest) inspection of the car, which was appreciated. But the time required to drop and retrieve the car and the limitations on the loan car are pretty big negatives for me. But given the deterioration in the service department at Rusnak, the distance to Crevier, and the terrible service departments at the other LA area dealerships, I would probably use Pacific again. But the service experiences with BMW are making me look at getting something else to replace our aging fleet of BMWs. More

Benjamin was wonderful He was personable and honest and did not try to get us to do more than was needed We hope this will be a continuing trend at Pacific BMW as we have noticed in past times that the s did not try to get us to do more than was needed We hope this will be a continuing trend at Pacific BMW as we have noticed in past times that the service advisors tried to push for as much as possible to increase the bill. This is a deterrent to coming in for service. More