Nicholas Miles

Excellent customer service. . very helpful sales associate. Sales associate in contact with us from ordering to picking up the vehicle at all times. . very helpful sales associate. Sales associate in contact with us from ordering to picking up the vehicle at all times. More

by maies3490 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent Service and they fix everything for me and very on time. Thank you. good management on time. Thank you. good management More

by SGHERMEZIAN Verified Customer Verified Customer

Helpful 0

Report | Print

The service was very good and easy and the service advisor was very nice and helpful person advisor was very nice and helpful person More

by ARADIKRAN Verified Customer Verified Customer

Helpful 0

Report | Print

MARISELA A. , Sales Manager • Has a hard time being truthful and honest • Forgot an appointment she made with me • Would not make things right • Not willi , Sales Manager • Has a hard time being truthful and honest • Forgot an appointment she made with me • Would not make things right • Not willing to instruct others to make things right • Did not seem willing to problem solve to find answers • Did not seem to care about wanting to keep me as a new client CHRISTOPHER P., Asst. Sales Manager • Did not reply promptly to my emails • Did not seem willing to problem solve to find answers • Did not seem willing to make things right • Did not seem that needed or wanted my business as a new client BOB Shehab, Client Advisor • Did not reach out to me by EMAIL (not once) when he didn’t hear back from me after he had left me voicemails and text messages and I didn’t reply… PROBLEM#1: His phone, BOB S., and ONLY his phone at PACIFIC BMW was not connecting to my phone so I could receive his communications. He received MY voicemails and texts BUT I DID NOT receive ANY of his replies. At PACIFIC BMW, as I explained to Marisela, Christopher and Bob, I have NEVER had ANY phone and text communication PROBLEMS in the Service and Sales Departments for the last 5 YEARS…until with Bob Shehab’s phone on November 22 and the several days following…to this day NO ONE has helped me finalize the ANSWER TO: > WHY did this happen? > WHAT caused it ( just assumptions were made)? > WHO is going to make it right? I was the FIRST customer that requested a Test Drive on a car from the newly posted ONLINE AD on the evening of Novembers 17. I spent over 2 HOURS with Bob S., and 2 LONG conversations with Marisela making my interest VERY CLEAR…the car was SOLD when there was a PHONE PROBLEM. Finally, Marisela gave me a different number to text Bob S…. I asked him, “When the car sell?” His reply, “ IT DOESN’T MATTER WHEN IT WAS SOLD!” EVERYTHING that I experienced at Pacific BMW beginning with my phone call to MARISELA on November 17, 2023 until CHRISTOPHER P.’s last email to me on December 6, 2023 HAS MATTERED TO ME! This was my THIRD experience with PACIFIC BMW that has been DIFFICULT and DISCOURAGING! Glendale is my hometown. I worked for GUSD for 30+ years. I wanted to give this dealership my business. I willing to give them a third try for a better or even a great experience! It did NOT happen. The only thought I was left with is that PACIFIC BMW picks and chooses WHO THEY VALUE. I did NOT feel VALUED!!! More

by MARYANNAFRENCH Verified Customer Verified Customer

Helpful 0

Report | Print

Great service and management, fast and friendly customer service. Lots of inventory to select and great environment service. Lots of inventory to select and great environment More

by ABANDARIAN Verified Customer Verified Customer

Helpful 0

Report | Print

everyone was friendly The whole experience was just pure class. Will definitely be back for all my buying and service needs. class. Will definitely be back for all my buying and service needs. More

by andy3914 Verified Customer Verified Customer

Helpful 0

Report | Print