Pacific BMW - Service Center

John is a pleasure to go to every time I need service or have a problem with my car have a problem with my car More

The people who regularly help me in Sales (James) and in the service department (Amy Gasabyan) are professionals. They know how to accurately answer my questions, address my concerns and provide me with goo the service department (Amy Gasabyan) are professionals. They know how to accurately answer my questions, address my concerns and provide me with good advice 100% of the time. I am not an easy to please customer, but they always come through. I had an issue with squeaky breaks, and Amy explained what my options were with cost and trade-off, leaving the decision up to me but providing me with good information to decide. My car breaks are fine now, thank you Amy. James is one of the few salespeople whose business card I kept. He knew everything about the car my wife and I were looking for (new X3). Knew the options, the mileage, the colors. Exactly what I expect a professional salesperson to be. I am looking forward to buying my next BMW with help from James. Thank you and keep up the good work. More

Could not have been easier to get service with no hassle. Definitely recommend and will return! Definitely recommend and will return! More

Like always received great customer service from John Vazquez, professional team and very friendly staff. Thanks Vazquez, professional team and very friendly staff. Thanks More

Marco communicates quickly and professionally. Super helpful and did a great job. Service team was also great and sent progress videos while they were working on my car! helpful and did a great job. Service team was also great and sent progress videos while they were working on my car! More

the response from service is that they cannot duplicate the problem when the vehicle is with them, and each time the car is there for about a week. Very disappointing that a dealership is unable to fix th the problem when the vehicle is with them, and each time the car is there for about a week. Very disappointing that a dealership is unable to fix the problem. First time I took the car there for the problem they called and told me the vehicle is repaired and, drove out of the lot and before I got to the first signal light the error message came on on the screen again. Very disappointed in BMW the brand as a whole. I had 4 BMW in a row and left the brand for Mercedes and had 5 Mercedes in a row, I thought I try them again and have an M8 Comp Cabriolet, an X3 and now an X5, but these will be the last BMWs for my household, customer service is what brings the customer back. More

Staff iS super professional and very helpful. Gallo always delivers! Very satisfied with Pacific BMW always delivers! Very satisfied with Pacific BMW More

In and our very quick. Professional service. Uber ride to and from the dealership was fast and convenient. Perfect service. to and from the dealership was fast and convenient. Perfect service. More

I wouldn't take my 328i elsewhere, but only to Pacific BMW in Glendale. They are truly a professional team full of knowledge. The service department is extremely helpful and the technicians do excellent w BMW in Glendale. They are truly a professional team full of knowledge. The service department is extremely helpful and the technicians do excellent work. Thank you! More

Very nicely organized and everyone is very respectful and very helpful. All employees go out of their way to help. very helpful. All employees go out of their way to help. More