Pacific Honda

great service I am a resident of Chula Vista my son Alex Pena needed a vehicle we visited your used car Center map with a mr. Brooks sellers he was very attentive I am a resident of Chula Vista my son Alex Pena needed a vehicle we visited your used car Center map with a mr. Brooks sellers he was very attentive well mannered salesperson I gave him five stars he attended as well took us through the financial system very well game of this man 5 stars I think him and Pacific Honda and I will recommend other customers to you thank you very much for Gerardo Pena More

Levaeh Ladii Great customer service Mr. Darnell Jackson, I appreciate you coming in when you were supposed to be off already. Hope you enjoy the game on Sunday. Ho Great customer service Mr. Darnell Jackson, I appreciate you coming in when you were supposed to be off already. Hope you enjoy the game on Sunday. Hope the Chargers make you proud More

Excellent Experience This was my first car buying experience, and if I had to do it all over again I would absolutely still choose Pacific Honda. My sales associate Scott This was my first car buying experience, and if I had to do it all over again I would absolutely still choose Pacific Honda. My sales associate Scott was amazing and made the process simple and hassle free. We initially went to the dealership only to look, but after meeting the sales team and sitting down with Scott we decided to make the jump and purchase a vehicle. I would hands down recommend them to anyone looking for a new vehicle, Pacific Honda has an amazing team. It has been a pleasure to work with them. More

great experience my dealers name was ted, and was a very sharp gentleman whom was very understanding and helpful. i would highly recommend him to anyone in need of a n my dealers name was ted, and was a very sharp gentleman whom was very understanding and helpful. i would highly recommend him to anyone in need of a new car, just because he will make it happen with in reason for you. More

Great Customer Service Darnell was great with assisting my mother on her car search. She was undecided bht he was flexible, patient and dedicated to making sure she was happ Darnell was great with assisting my mother on her car search. She was undecided bht he was flexible, patient and dedicated to making sure she was happy. Thanks Mr. Jackson More

Great Experience Very efficient workers, nice atmosphere! Even if I waited for about 2 hours to get my car serviced since it was a busy weekend, the waiting area was c Very efficient workers, nice atmosphere! Even if I waited for about 2 hours to get my car serviced since it was a busy weekend, the waiting area was comfortable and it wasn't a drag staying there. Free wifi and refreshments! More

My horrible experience at Pacific Honda *DO NOT GET YOUR VEHICLE SERVICED HERE. The short version: After my vehicle was at Pacific Honda for 22 days for a major warranty job, not only d *DO NOT GET YOUR VEHICLE SERVICED HERE. The short version: After my vehicle was at Pacific Honda for 22 days for a major warranty job, not only did they not finish the job properly but misdiagnosed their own screw up multiple times. Finally, they managed to sprinkle in a bit of terrible customer service, and poor communication on top of it all. I have tried to resolve this issue in a reasonable manner over the last month with Pacific Honda management with no success, therefore, I am forced to give a 1-star rating for the horrendous experience I've had. I have posted a detailed account of my experience online. Just look up "My horrible experience at Pacific Honda". Thanks More

Misleading Transaction focused dealership. Only want to close the sale. I was pretty much obligated to get their alarm which is costly compared to other brands a Transaction focused dealership. Only want to close the sale. I was pretty much obligated to get their alarm which is costly compared to other brands and even when I mentioned I'd like to shop for an alarm in the market I was told I would not be able to take the car without it. Called Pete the salesman and he told me twice I could take the add ons from my contract which my financing bank recommended as I could find better deals elsewhere. I went back to the dealer and Pete again told me I could take the alarm out, then went to talk to his manager who came back and told me no, that once it's activated, it cannot be removed. Also they made very confusing with the APR during the sales process as I had been pre approved by my credit union, they made me believe they would match that but my contract was signed on a higher APR based on my credit scored at the moment. I'm not satisfied with the purchase and again the customer is the least important for them. They want close the deal and push extras without giving you any chance to escape. Had to speak with another financing agent to amend the contract to remove the paint sealant and the honda care. Paul was rather rude and came again with sales pitch making the customer feel uncomfortable and scaring tactics so that you can stay with the extras. For me, this shopping experience was disappointing and I would not recommend this dealer to any of my friends. Once you sign the papers, they own you and they could not care less for honoring their word such as been told at least twice that the add ons could be removed from the contract. Horrible experience for me. More

They sold me a lemon Bought a 2006 Mazda Miata and it did not last a year, the engine is blown and the replacement cost could reach $6000.00. This is more than half the co Bought a 2006 Mazda Miata and it did not last a year, the engine is blown and the replacement cost could reach $6000.00. This is more than half the cost of the car. They assured me when I bought it they had inspected every component, the reason it blew was a bad radiator. I will never buy another car from them. More

False Advertising I was looking for an uncommon vehicle, a manual transmission 2011 Kia Sportage or Hyundai Tucson that I could tow behind my motor home. A friend found I was looking for an uncommon vehicle, a manual transmission 2011 Kia Sportage or Hyundai Tucson that I could tow behind my motor home. A friend found a 2011 Kia Sportage at Pacific Honda with a manual transmission. It had been on their website for about two months, not a popular car with a manual transmission. They then advertised it as "reduced in price". I wasn't in hurry to buy, since I lived about four hours away. Eventually, I helped a neighbor make a delivery near the dealership and they still had the Sportage, now almost three months on their lot. I checked out the car and it was in very nice shape. Since I was only going to use it for towing behind my motor home, I didn't want to overpay, especially since the dealership hadn't been able to sell it. I didn't want to get stuck with something I couldn't later sell. They initially priced it out the door at almost $16000.00 when they had it on special at $11900.00. They had added an extended warranty, GAP insurance and who knows what else. I told them previously that I was paying cash, so why would I want GAP insurance. Apparently, they were swing for the fences with their price. I told them I was willing to pay $12000.00 OTD. They immediately sent the sales manager in who gave me the story about how they just got the car in.....I told him that I knew they had it for at least two months. He told me there best price was $12750.00. They didn't seem interested in negotiating after that so I left. I thought about it and decided the car was clean and would make one more offer at $12350.00, about two weeks later, I checked to see if they still had the car and they did. We were going out of town for a week and decided to call when we got back. I checked when we returned home and they no longer showed the car for sale. Another two to three weeks passed and I bought a Honda CRV which is towable. A few days after I bought the Honda, my friend who had originally found the Sportage at Pacifc Honda, called and said they were now advertisng it again as a "new arrival". This may be a typical dealer practice, but I found it sleezy. More