Pacific Honda

1st time car buyer I am 20 I've currently had a lose senior 2 years, driving a Honda Accord model 1999 and it broke down. I was able to visit pacific Honda and be guided I am 20 I've currently had a lose senior 2 years, driving a Honda Accord model 1999 and it broke down. I was able to visit pacific Honda and be guided through the process of buying a car easily. Jojie and Robby helped us, both had great personalities and excellent with explaining every detail in buying the car what it came with as well as how to use features on it. Really great experience and I will recommend friends & family. Thank you all who helped at pacific Honda More

Great experience from start to finish. I leased a car from here and had an incredible experience and I decided to post about it. Normally people like to write about their bad experiences an I leased a car from here and had an incredible experience and I decided to post about it. Normally people like to write about their bad experiences and honestly I am here to do the exact opposite. My experience was just amazing and never thought that the buying process could be so easy and smooth. Sunroad Automotive has great values and I can tell you that Erik Nelson who is the General Manager made sure that my buying experience went smoothly and without a hitch. It's not just the price I was after when I went in, it was to see if I could get the experience that only a few token dealerships can offer and that is friendliness, accuracy, caring about my wants and need and allowing me to pick out a vehicle that suited my taste and my budget. Happy to say that my needs were not just met but exceeded which to me was a surprise due to past experiences at other dealerships, I thought this was just going to be a bit of a hassle and slow process but indeed it was just the opposite. Leasing and or buying a new car is not what many people look forward to and I know I sure did not first going in, but after my time spent and experience I had with Pacific Honda I am going to tell my friends and family that when they are ready to purchase a new or used vehicle that they should only go to one place to get their vehicle. Pacific Honda has been around for many years in Kearny Mesa and I am so glad that I decided to make the stop to look at cars and this visit has left an a good impression that will last a life time. Yes, I sound pretty excited about my buying experience at a dealership but that's because I am!! Thank you Pacific Honda for the making my experience a great one. Just wanted to add that you guys exemplify professionalism in every sense of the word. ~ DC More

They don't work on issues if your car is under warranty! Vehicles under warranty are not money spinners for them. I have been to them twice for a transmission and brake problem and their mechanic cannot seem Vehicles under warranty are not money spinners for them. I have been to them twice for a transmission and brake problem and their mechanic cannot seem to reproduce the problem. It is so easy to reproduce - I can even show it to the mechanic but they dont make that happen. I bet they are waiting for the warranty to end so that they can charge for it as now if they fix - they dont make money of me. Avoid this fraud place. Contacting the manufacturer directly! More

Sales is a joke! Service is even a bigger joke! "SAM" is a violent individual that will threaten, harass you until he gets what he wants. Agrees and has you sign papers for what you tell him you c "SAM" is a violent individual that will threaten, harass you until he gets what he wants. Agrees and has you sign papers for what you tell him you can do and lets you drive the car around for a few weeks and drops the ball on you and needs more money down or is going to have the car repo'd. He says he tries to help people, well guess what your job is??? You sell cars and if you don't like it find another occupation. When Sam told me that he wished I had bought a car from another dealership because I was a problem TRUST ME I WISH I DID!!!! Service dept. allowed "Sam" to sell a car that had none of the recalls taken care of and after owning the car for 38 days the recalled part (altinator) failed and now at 2100 miles of owning the car is requiring an oil change (Oil Change Due Message is on) DOES THE SERVICE DEPARTMENT DO ANYTHING??? WOW! All the General Manager wants to do is "handle things internally" Thank goodness for Poway Jeep, they handled my recalls within 24 hours and I was back in my car. Honda offered help, but seriously do they really think I want them taking my car, the one Sam threatened to repo multiple times, even after getting funded from the bank! I wish I could give this place -1 star! More

I love my new FIT I appreciate the thoroughness and thoughtfulness Ted brought to helping me buy my new car. His instruction regarding the 2015's new features was so h I appreciate the thoroughness and thoughtfulness Ted brought to helping me buy my new car. His instruction regarding the 2015's new features was so helpful, his humor was welcome and appropriate, and his kindness and understanding of my needs made the entire experience a pleasant one. More

2016 Honda Pilot made my year! Thank you to Ted Cosby, Mark Salzman, and Steve Geradi, and Dottie Dahlin (Finance). The Pacific Honda Team suprised me with their customer service, Thank you to Ted Cosby, Mark Salzman, and Steve Geradi, and Dottie Dahlin (Finance). The Pacific Honda Team suprised me with their customer service, above and beyond attitude and the perspective of their customers as human beings and not simply pocket books. After several days of haggling with a few other dealerships I was not sure if I was going to give my business to Pacific Honda. Honestly, I walked in for the third time thinking that I was wasting my time and they were trying to swindle me into a payment amount I was not comfortable with. Well, instead I pleasantly experienced the opposite. Ted passed our info to Mark who began work with Steve. I was very impressed with Mark. I'm not sure exactly what happened, but I did recognize and felt that Mark was my advocate. I felt he was working to make me feel comfortable. I appreciate this non-pressure and non- insulting form of service. The approach led me to relax and feel confident in the prices and process. Mark Salzman is the man you want for a no pressure, high effort deal! I will continue to work with him in the future when we are ready to purchase my daughters first car. Simply put, integrity and character are of upmost importance to me. Mark has these qualities and more. My first impression of Pacific Honda was medicore. It was the same typical car salesman the vibe. However, by the time I walked out of the building tonight and stepped into , not only the vehicle I wanted, but that same car with more accessories, I was in shock! Ted didn't lie! Steve really did go and work a miracle! Mark really is the negotiator you want on your team, and Dotti wraps up your deal in a smooth package that left me feeling confident in my purchase. Truly a memorable car buying experience I will do again and easily recommend to friends and family. Thank you again Ted/Mark/Steve and Dotti. More

3 hours for a key I made an appointment to have the 2nd key & valet key made (for some reason they were not available upon purchase). My appointment was at 7 AM. I wa I made an appointment to have the 2nd key & valet key made (for some reason they were not available upon purchase). My appointment was at 7 AM. I was in line waiting until seen at 7:28 AM. I was told someone would call me on my cell phone in 60-90 minutes. Finally, after waiting in the lounge, at 10 AM I asked why it was taking so long and was told the keys are done, but no one had called me for pickup. If this is an indication of what to expect of the service department, I'm not inclined to continue to service me new vehicle at Pacific Honda. More

Great experience Got a great deal on my brand new fit and was in and out the way was quicker than ever anticipated! I even turned in my lease and didn't feel like I w Got a great deal on my brand new fit and was in and out the way was quicker than ever anticipated! I even turned in my lease and didn't feel like I was being strung along to buy something I couldn't afford. Wonderful accommodations and customer service. More

Great new car buying experience My wife and I went to Pacific Honda for the purpose of looking around to see if we would be interested in a Civic. We ended up purchasing a 2015 Civi My wife and I went to Pacific Honda for the purpose of looking around to see if we would be interested in a Civic. We ended up purchasing a 2015 Civic that we love and a buying experience that we were completely satisfied with. Our salesman, Jimmy Gardemann, was very knowledgable about the product and very helpful without being pushy. The financial representative, Robby MacIntyre, was also very helpful in explaining each service we were purchasing with absolutely no pressure sales. We even got the trade in we were hoping for on our 2011 Mini Cooper. Would definitely recommend Pacific Honda to anyone looking to purchase a vehicle. More

Pacific Honda is great! This was my second Honda purchase at this location, so happy with my new car and I would highly recommend the team here! Honda is great! This was my second Honda purchase at this location, so happy with my new car and I would highly recommend the team here! More