Pacific Honda

Amazing service would come back again 10/10. Helped me throughout the process start to finish! Helped me throughout the process start to finish! More

I’ve trusted this dealership for many years and several vehicles. The staff is great and service is excellent. vehicles. The staff is great and service is excellent. More

The service department is different from the sales department, the latter of which I wasn’t happy with when I bought the car. But the service department has for the most part, been good. They lacked t department, the latter of which I wasn’t happy with when I bought the car. But the service department has for the most part, been good. They lacked today, leaving me sitting in my car in the work bay nearly half an hour before they even spoke a word to me (I was second in line). But the work was done quickly, at least. More

A big thanks to John Ablao in service. He provided great customer service and completed my maintenance in a timely manner. Thank you! He provided great customer service and completed my maintenance in a timely manner. Thank you! More

Great service. John helped me get in and out quickly, highly recommend this dealership for service support and oil changes. John helped me get in and out quickly, highly recommend this dealership for service support and oil changes. More

I had an appointment for an oil change and tire rotation. The service advisor said I was due for brake fluid change as well. He told me it took some time and it could be up to 2 1/2. Hours before completion The service advisor said I was due for brake fluid change as well. He told me it took some time and it could be up to 2 1/2. Hours before completion of all the items. I agreed and told him I’d wait. After 2 1/4 hours I was told nothing had been done. It seems the coordinator had messed up I asked that the oil change and tire rotation be done and skip the brake fluid. After another 45 minutes I got my car back. The service advisor was very apologetic but didn’t have a good answer when I asked about accountability for wasting over 2 hours of. My time. The work done is fine but the management of the scheduling of the work is horrible. This was not my first unsatisfactory experience. More

Pacific Honda did a wonderful job servicing my vehicle. John, the service advisor that assisted me, was very knowledgeable and thorough. I would highly recommend Pacific Honda to my friends and family! John, the service advisor that assisted me, was very knowledgeable and thorough. I would highly recommend Pacific Honda to my friends and family! More

I took my 2024 Honda Accord Hybrid in for a recall and for a 10,000 service to Pacific Honda. I had made an appointment and showed up in time. The dealer service was very efficient and service was excelle for a 10,000 service to Pacific Honda. I had made an appointment and showed up in time. The dealer service was very efficient and service was excellent. I worked with Jun Iwsaki and he was friendly, knowledgeable and kept me informed. I had my car back in great shape in the same morning. Thanks! More

Disconnect between front office and mechanics. If the office goes to lunch you will have to wait until til they come back before you get your car. If the office goes to lunch you will have to wait until til they come back before you get your car. More

I dropped my car off the night before and I had an appointment at 8:45 but for some reason, I never heard from anybody until noon after leaving several messages. They said can you text which I did. Ho appointment at 8:45 but for some reason, I never heard from anybody until noon after leaving several messages. They said can you text which I did. However, he clearly never read any of them because I approved the work, and it still wasn’t done. What’s the point of having an appointment or using technology if you’re just going to ignore them. If you are understaffed you need to set proper expectations or at a minimum return the clients calls/text. More