
Pacific Honda
San Diego, CA
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I booked a test drive online, and met with my sales consultant Mario E. We found the right vehicle in stock, he explained the cost/sticker/extras, and I felt comfortable making a deal, including a tra consultant Mario E. We found the right vehicle in stock, he explained the cost/sticker/extras, and I felt comfortable making a deal, including a trade-in. It was a no-pressure, friendly experience. More
I had a 9am appointment for an oil change and still had to wait 2 1/2 hours! What is the point of having an appointment if they are just going to throw me to the back of the line anyway. The guy that gre to wait 2 1/2 hours! What is the point of having an appointment if they are just going to throw me to the back of the line anyway. The guy that greeted me asked if I wanted to have my tires rotated if they needed. Some places offer free tire rotation with service and since he made no mention of cost, I assumed it came with the oil change. Maybe it's my fault for not asking, but he definitely should have mentioned that there would be an additional cost. Lesson learned. $45 to rotate tires is ridiculous! More
The service was excellent! Workers were friendly, professional, and efficient! They explained everything clearly and worked quickly! Workers were friendly, professional, and efficient! They explained everything clearly and worked quickly! More
They had the vehicle I was looking for, got right down to seeing and driving it. But the negotiation with the manager was unnecessarily long, inefficient and pushy. My sales rep Nellie was fantastic. My f to seeing and driving it. But the negotiation with the manager was unnecessarily long, inefficient and pushy. My sales rep Nellie was fantastic. My finance person Kianna was excellent. The sales manager was not -would not listen to me, kept trying to push the KARR security system despite going back and forth 3 times. Finally I had to call him out of his office to talk face-to-face. More
It was pointless to make an appointment. I waited for over 2hrs. Told I had a nail in mybtired they couldn’t fix and gave me the wrong information on which tire had the nail. I waited for over 2hrs. Told I had a nail in mybtired they couldn’t fix and gave me the wrong information on which tire had the nail. More
2 1/2 hours for oil change and new tire! ! Ridiculous price for tire! I’ve been coming here for 18 years and Customer service has definitely declined!!! ! Ridiculous price for tire! I’ve been coming here for 18 years and Customer service has definitely declined!!! More
Excellent service. Highly recommended. The salesman was insightful and helped with all the process. Great prices. Highly recommended. The salesman was insightful and helped with all the process. Great prices. More