Pacific Honda

Great service. Was not a long wait. That makes alot of difference thank you again Was not a long wait. That makes alot of difference thank you again More

Reps are friendly, techs are efficient and knowledgeable. Wait time was very reasonable, may be because its Tuesday afternoon . Overall a satisfactory experience. Wait time was very reasonable, may be because its Tuesday afternoon . Overall a satisfactory experience. More

I am not one to write poor reviews, but I was deeply disappointed by my experience at Pacific Honda. I turned in my vehicle early and was given a great rate, however was promised by Alex upon day of sig disappointed by my experience at Pacific Honda. I turned in my vehicle early and was given a great rate, however was promised by Alex upon day of signing that any future lease payments pulled from my account would be credited back to me as the car would now belong to them. I left my car on the spot and even had a witness in the signing of documents. My lease payment was pulled from my account, and after many phone calls to Honda and 15 failed attempts at being connected with their “business office” no one ever addressed the matter. I felt taken advantage of by the dealership and sad that not only did they not keep their word, but refused to address my issue. One of their employees, Stephen, responded to me many times but never actually helped me solve the issue. I now am taking them to small claims court as I have all documentation to prove I was not the owner of the vehicle at the time money was taken to my account and that I have tried everything I could to be reimbursed. I have been a Honda driver for a decade but this has turned me away from the Company completely. More

Excellent customer service and the process of purchasing my new car felt smooth and supportive. My needs were heard and I drove away beyond thrilled with my car and the entire experience. my new car felt smooth and supportive. My needs were heard and I drove away beyond thrilled with my car and the entire experience. More

Highly professional and friendly staff at Pacific Honda. They were very flexible and accommodating & managed to satisfy all of my constraints. They were very flexible and accommodating & managed to satisfy all of my constraints. More

Pacific Honda keeps track of all the services done on my Pilot and sends good reminders when my Pilot is due for any service. The service staff are also very polite and understanding. Pilot and sends good reminders when my Pilot is due for any service. The service staff are also very polite and understanding. More

Very communicative (phone or text) with rapid response to questions. Detailed diagnoses with explainer on practical significance of the issue and fix. Willing to work around my financial situation. questions. Detailed diagnoses with explainer on practical significance of the issue and fix. Willing to work around my financial situation. More

Amazing service would come back again 10/10. Helped me throughout the process start to finish! Helped me throughout the process start to finish! More

I’ve trusted this dealership for many years and several vehicles. The staff is great and service is excellent. vehicles. The staff is great and service is excellent. More

The service department is different from the sales department, the latter of which I wasn’t happy with when I bought the car. But the service department has for the most part, been good. They lacked t department, the latter of which I wasn’t happy with when I bought the car. But the service department has for the most part, been good. They lacked today, leaving me sitting in my car in the work bay nearly half an hour before they even spoke a word to me (I was second in line). But the work was done quickly, at least. More