Pacific Honda

Frustratingly, three visits to get my items taken care of. On visit one they didn't have time to complete all& asked me to come back. They should have seen my car is a hybrid at that time. On visit two th of. On visit one they didn't have time to complete all& asked me to come back. They should have seen my car is a hybrid at that time. On visit two they told me they needed to order a part because it is a hybrid and wasn't in stock, and they'd call me when the part was in, probably Tues. They didn't, so I called that Wed, to find out that they had indeed received it. Finally all completed at visit number three. More

The sales team, Shawn, AC were great and especially Ryan, he went over and above he went over and above More

The staff was nice enough when selling the car to me, but then they lost property I accidentally left in my old car even though I called right away about it and was told it'd be safe. They glossed over defec then they lost property I accidentally left in my old car even though I called right away about it and was told it'd be safe. They glossed over defects in the car I bought and didn't service it so there's no wiper fluid in it. And they caused me to have to pay an extra month on the car I sold to them because they didn't complete their buyout for 2 weeks. Horrible experience! More

I recently moved to the US, and despite having a good salary and permanent residency, most dealerships made the leasing process incredibly difficult for me. That changed when I visited Pacific Honda. Ini salary and permanent residency, most dealerships made the leasing process incredibly difficult for me. That changed when I visited Pacific Honda. Initially, I went there feeling disappointed, but it quickly turned into my best experience with a car dealership in the US. Shawn was exceptionally helpful and considerate. He guided me in finding the perfect car and walked me through the paperwork. Unlike other places, they reviewed my application fairly and offered me a reasonable deal. I highly recommend Pacific Honda—especially if you’re new to the country or to car shopping and want to work with genuinely helpful and fair people. More

Friendly service writer who took the time to make sure I was getting what I came in for and checked to make sure more wasn’t needed. Work finished on time. was getting what I came in for and checked to make sure more wasn’t needed. Work finished on time. More

Had a great experience with Mario. Answered all our questions and knew everything about the Hr-v we were interested in. He have us a lot of time to discuss our options. A great experie Answered all our questions and knew everything about the Hr-v we were interested in. He have us a lot of time to discuss our options. A great experience! More

Everything was so smooth today. Had the best experience with Honda. Very excited for my new car. Had the best experience with Honda. Very excited for my new car. More

All of the employees were great, helped me get exactly what I wanted within a timely manner,Nellie, Tony and the financial manager had exceptional customer service. what I wanted within a timely manner,Nellie, Tony and the financial manager had exceptional customer service. More

Everyone was extremely helpful and nice. Everyone was professional. The dealer was nice and clean . Everyone was professional. The dealer was nice and clean . More

I have never been attempted ripped off so horrendously by a service rep for service before. I go in for routine car and an inspection of ac and brakes. Service rep John tells me I need timing belt replaced, a service rep for service before. I go in for routine car and an inspection of ac and brakes. Service rep John tells me I need timing belt replaced, est 2500. I say okay. He convinces me to leave my car and says theyll pay for a rental car for 2 days because I work the next day and Im a nurse. I say okay. That night I realize I dont have the funds to get everything done at once, and I text the line he gave me that I had been texting from which hed always call me back in response. I texted to stop service and that I would need to come back at a later date. The next morning right when they open at 0700 I called the service dept and left a voicemail saying to stop all service. I texted the same line shortly after 8 am again as he never called back. No response stil. This xxxxer doesnt get back to me until the afternoon and says theyve already done a lot of work and that I was currently almost at 900 worth of charges and that all inspections had been done so I should continue to avoid having to repay in the future. He also tries to throw in some xxxxxxxx saying my ENTIRE a/c unit was contaminated and it would take SIX THOUSAND to fix on top of so many other things he said he found wrong. He was saying I have 9000 worth of work to be done and that my car wasnt very safe to drive at the moment. And I say I still want to stop service and hes MAD. And he keeps trying to convince me to continue and then starts saying xxxx like well then we cant cover the rental car etc and I can hear the anger in his voice. I say Ill pick up the car the next day which was always the plan and later he calls back and says he got the charges reduced to 170 something for inspections and 60 for a filter they had already replaced (without my consent). So he had tried to initially charge me 900 for god knows what but somehow lowered it down that much within the hour??? He was definitely scamming me and Im just in shock this was a service rep at HONDA where Ive always gone and trusted. I will NEVER go to Honda for service again ever, stay away from Pacific Honda service!!! Theyre clearly in on scamming customers and could care less about your financial state or well being. Im going elsewhere to get my car reinspected and I have a strong feeling my entire ac unit is not “entirely contaminated.” What a waste of money, time, and trust. More