Pacific Volkswagen

I don't like the facts that you said I needed to throttle body cleaning. when in fact you don't need one for 75,000 miles. I paid for something I didn't even need. body cleaning. when in fact you don't need one for 75,000 miles. I paid for something I didn't even need. More

Everything was top notch!!!!!!!! Very friendly service and to the point. Took them the estimated time they said. Look forward to continuing my business with them. and to the point. Took them the estimated time they said. Look forward to continuing my business with them. More

Had a great 80K service appointment. Options were explained well and my "do the minimum required by VW" choice was accepted without issues. During inspection the mechanic found worn and cracking cont explained well and my "do the minimum required by VW" choice was accepted without issues. During inspection the mechanic found worn and cracking control arm brackets; a safety issue. He sent me a short video documenting the problem. Made it easy to authorize the fix. They kept the car overnight which was OK with me. All was well except for one minor thing: I know this dealer doesn't do the courtesy car wash anymore, for decent reasons, but I was still surprised to see a couple grimy handprints on the front hood. More

It is nice that they give you a Lyft one way but I think a round trip offer should be offered. I had to spend $40 on an Uber to get my car back which I was not expecting a round trip offer should be offered. I had to spend $40 on an Uber to get my car back which I was not expecting More

Didn't exceed time to the regular routine interval service due and cost was definitely reasonable for the work done. Definitely recommended and received my vehicle maintenance here. service due and cost was definitely reasonable for the work done. Definitely recommended and received my vehicle maintenance here. More

No. I would not like to write 25 words about this dealership. They exist. They have a brick mortar building where they perform their work. dealership. They exist. They have a brick mortar building where they perform their work. More

My only concern was I could not get a hold of anyone who helped me purchase my vehicle days after writing the check. This was a struggle because I had many time sensitive questions about my purchase. The co helped me purchase my vehicle days after writing the check. This was a struggle because I had many time sensitive questions about my purchase. The concierge wouldn't connect me with anyone even after requesting call back. More

Great service and very good employees thanks for the work. Not much to say they did a good job. They did what they said they would work. Not much to say they did a good job. They did what they said they would More

Firstly, I purchased my car at Pacific Volkswagen! Secondly, my car has never been serviced anywhere else. Most people don't go to dealers for service because of the cost. Yes, it is more expensive to Secondly, my car has never been serviced anywhere else. Most people don't go to dealers for service because of the cost. Yes, it is more expensive to have the dealer service department care for your car. However, peace of mind and trust are important to me. Third! I have the best Service Advisor in the Whole Entire World AKA... WEW. Wew, how did I get so lucky. Susan Ahn has time and time again been kind, informative and helpful in scheduling my car for service, telling me what's next. I am so grateful! Thank you More

The team at pacific VW was great!!!This is the second The team at pacific VW was great!!! This is the second time we worked with Chris and he came thru with flying colors. We will recommend Chris to all The team at pacific VW was great!!! This is the second time we worked with Chris and he came thru with flying colors. We will recommend Chris to all our friends and family. More