Pacifico Ford - Service Center

Professional Service It was a pleasure to work with a professional like Sean Mellon. I look forward to having my vehicle serviced at Pacifico in the future because of the It was a pleasure to work with a professional like Sean Mellon. I look forward to having my vehicle serviced at Pacifico in the future because of the excellent service. More

Professional, fast and friendly I was in today and For Service and Sean Mellon took very good care of me. He was extremely professional and friendly. He got me in and out in no time. I was in today and For Service and Sean Mellon took very good care of me. He was extremely professional and friendly. He got me in and out in no time. Very much appreciated ! More

State Inspection Sean came out to great me soon after I arrived. Informed me that I was eligible for a free oil change and that the inspection should only take about a Sean came out to great me soon after I arrived. Informed me that I was eligible for a free oil change and that the inspection should only take about an hour. About an hour later car was done and all was good. Sean was pleasant and personable. Nice guy. More

Service for car recall Chris helped me from beginning to end. He made it super easy to book my car for an appointment, tell me everything that needed to be fixed, and even h Chris helped me from beginning to end. He made it super easy to book my car for an appointment, tell me everything that needed to be fixed, and even hooked me up with an expensive part that was covered under warentee. He went above and beyond what he needed to do, and put me in a loaner car for the weekend. I don’t know what I would have done if he hadn’t helped me. Thankyou so much Chris!!! More

Prompt Professional Service Appreciate When my "check engine" service light came on just before 6:00 pm on a Friday, I called Pacifico Ford. Although all service appointments were booked fo When my "check engine" service light came on just before 6:00 pm on a Friday, I called Pacifico Ford. Although all service appointments were booked for the following Monday, Sean Mellon agreed to fit me in to the schedule. I was able to get the necessary repair (replacement of a purge valve) completed and avoid the potential problems that may happen if the issue is not timely fixed. I greatly appreciate Sean Mellon's willingness to make sure I received top level customer service. More

Paul Rubin is Fantastic - Great Service at Pacifico Ford! I had to get new keys made for my 2013 Ford Edge on 4/19/2018 at Pacifico Ford on Essignton Ave in Philadelphia. Paul Rubin was the service specialist I had to get new keys made for my 2013 Ford Edge on 4/19/2018 at Pacifico Ford on Essignton Ave in Philadelphia. Paul Rubin was the service specialist who helped me. He was awesome. He truly exemplifies what great customer service looks like. He ordered the keys that I needed ahead of time so I didn’t have to wait and he saved me a substantial amount of money by offering me a better option. I’ve never experienced customer service like that before and I will only go to Pacifico Ford for my service needs from now on. Paul was patient, kind and he put My stressful situation at ease. The owner of Pacifico Ford, please give Paul Rubin a raise he deserves it!!! More

Excellent customer service prompt and efficient work Sean is a great employee who sticks to his schedule, does great work in a prompt and efficient manner. Sean also has some of the best customer service Sean is a great employee who sticks to his schedule, does great work in a prompt and efficient manner. Sean also has some of the best customer service I have seen in any auto mechanic shop period. Thank you Sean More

Routine Servicing The service was prompt, Sean provided a good explanation of the work. He, and the other Pacifica employees are always friendly and their prices are v The service was prompt, Sean provided a good explanation of the work. He, and the other Pacifica employees are always friendly and their prices are very competitive based on my experience. In my experience, they are very competent and customer focused. More

Car inspection made easy. I came into the dealership to get an inspection done for my new car I had bought recently at another dealership. When I first came in I was kind of lo I came into the dealership to get an inspection done for my new car I had bought recently at another dealership. When I first came in I was kind of lost on where to go in the dealership but everyone was very friendly and got me to the right place. Sean was the one to help me out with the inspection and was very friendly to me as soon as I started talking to him. I told him the situation that I just bought the car and really just needed the stickers which he understood right away which made the whole experience easy. More

pacifico excellence! We never have to dread going to Pacifico for service, their waiting room is comfortable and clean and they also have a Keurig. I often work with Sean We never have to dread going to Pacifico for service, their waiting room is comfortable and clean and they also have a Keurig. I often work with Sean from the service team and he is a pleasure to work with and always explains all available options and charges thoroughly and even lets you know what is not immediately needed. Thank you again! More