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Pacifico Ford

Philadelphia, PA

Overview
Employees
Reviews
Vehicles
4.8
4,832 Reviews
Pacifico Auto Group has been serving Philadelphia for more than 100 years! Pacifico Ford is the only remaining original dealer in the Philadelphia Airport Auto Mall. In our current location since 1970. Whether you are looking for a new or used car we are here to help! All Roads Lead to Pacifico! Visit us on Facebook at www.facebook.com/pacificoautogroup & Instagram @Pacifico_Cars
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6701 Essington Avenue

Philadelphia, PA

19153

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Showing 1,051 service reviews

May 08, 2026

My appointment for an oil change and a safety call was at 10 am and they confirmed I could get my car back by 4 PM it was not available to pick up until 5:30 and no one as going to call me and give me an upd More

by Bronco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not sure
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April 17, 2026

excellent service , i’ve been a customer for over 20yrs , extremely friendly and knowledgeable technicians More

by edmundpollitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven D'Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Mellon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2026 -

Pacifico Ford responded

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

April 10, 2026

I had a recall on my 2015 Lincoln MKT for the rear camera and they never repaired it! Gave my vehicle back to me! Never said why they didn’t replace or repaired ! More

by Elijahp544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Suydam ,TAtyana
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April 01, 2026

This is a wonderful dealership. I feel secure and safe when I get my service done with Ford mechanics. I am satisfied with those that work in the services offered. Kudos to al More

by bpwortham61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven D'Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Thiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Squittieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Rdesinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Morrison, Zachary Randt
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Apr 03, 2026 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

March 31, 2026

Pacifico Ford service is amazing under the new management of Tom Suydam, we will take all our government vehicles to ford for service. More

by Richard.rhames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven D'Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Thiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Washington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Squittieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Morrison
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Apr 03, 2026 -

Pacifico Ford responded

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

November 29, 2025

Went in for an oil change but I also needed an alignment they keep in touch with me along the way . I was in and out in no time More

by DeeDee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven D'Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2025 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

November 06, 2025

I had a great experience purchasing a vehicle, and an absolutely AWFUL experience when it came time to follow-up about a warranty/repair issue with the car. I'd go so far as to say that it ranks as one More

by paul i.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bernard Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vaughn McDougal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maritza Manson
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Nov 10, 2025 -

paul i. responded

That’s the same number someone provided during my many attempts at getting a human on the phone…rang to vmail for a week straight. ACE Ford is my new go to, top notch customer service.

October 15, 2025

I always have great friendly Service from Pacifico! ! They always keep you informed of the status of your vehicle. More

by James J Riordan Jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Pacifico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven D'Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2025 -

Pacifico Ford responded

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

October 15, 2025

Worst ever , did not do what o paid for , truck came back dirty , no one called me to inform me of what was going on I had to call keep truck for 6 days and over the weekend More

by Kevin.osullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven D'Alterio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 27, 2025

excellent service professional technicians , appreciate that they send customers a detailed video of their work More

by edmundpollitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven D'Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2025 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

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