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Pacifico Ford - Service Center

4.9

784 Lifetime Service Reviews

6701 Essington Avenue, Philadelphia, Pennsylvania 19153

784 Reviews of Pacifico Ford - Service Center

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January 03, 2019

"Great Service "

- GMURRAY91

James Provided Great Service Ever Since I Walked In The Door He Went Above And Beyond To Make Sure I Was In And Out Efficiently And Had Good Quality Of Work!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
James Williams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 10, 2019 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

January 03, 2019

"Always a Great Experience "

- MrsFernandes

I came in to have my Chevy Equinox serviced on December 28 after having the heat stop working that morning. James was great he kept me informed of the progress and made me aware of the problem. Being that it was the start of a hoiliday weekend I didn’t think it could be fixed but he got it done! Thanks James great job as always!!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
James Williams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Pablo
Jan 10, 2019 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

January 01, 2019

"Impeccable Service Experience - Bob Rauh"

- Jazelle Reed

The battery in my vehicle unexpectedly failed just before Christmas. Ordinarily, this would have been a stressful experience. However, I knew I was in great hands with Bob Rauh. It was immediately towed to the dealership, where he worked expeditiously to have it replaced prior to close of business. One of the most incredible moments a human can experience is feeling they are a priority. This is how Bob Rauh treats customers, which creates loyalty with Pacifico Ford Service Center. Thank you, Bob!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob Rauh
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 02, 2019 -

Pacifico Ford responded

Hi Jazelle, thanks for leaving us such a wonderful review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.

December 31, 2018

"Inspection and oil change service"

- philaproconsultants

Car was taken to dealership for regular maintenance Oil change and Inspection, there where (3) recalls it will take some time to work on the SUV , So the called Uber to drive me home and when the finished The will pick me up. Done deal.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Holly McCaffrey
Jan 02, 2019 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

December 27, 2018

"Ford customer service Department"

- Feksrr44

I always get great quality service whenever I arrive by appointment or by walk and I'm proud to drive my Ford edge and also I am pleased with Andrew Knox great to have my service tech person back! Although while in his temporally absent Paul Rubin did a great job as well ... Happy costumer Fayetta Rivers

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Knox
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Paul Rubin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 02, 2019 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

December 19, 2018

"Oil change"

- Shorty1

I came in for a quick oil change. Chris was able to fit me in on short notice. The whole team is very nice and pleasant every time. I’ve never had a bad experience with these guys

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Duganitz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sean Mellon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 02, 2019 -

Pacifico Ford responded

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

November 27, 2018

"Wonderful Service Experience"

- Jazelle Reed

Bob Rauh recently serviced my vehicle and the experience was absolutely wonderful! He is professional, courteous, kind and most of all, EFFICIENT. He's the best service coordinator ever.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob Rauh
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 06, 2018 -

Pacifico Ford responded

Thanks for leaving us such a wonderful review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.

November 24, 2018

"Inspection and Maintenance appointment"

- Ford Lover

Pacifico Ford is a great place, for car purchasing! I had a maintenance and car inspection completed yesterday. It took less time than I anticipated; Paul (my service attendant) even gave me some "pointers" on operations (the Sync system, mainly). I am a Senior citizen, so his assistance was much appreciated!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Rubin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Gina McDevitt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 26, 2018 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

November 21, 2018

"Quick Lane experience"

- Bonbon6847

I love going to Quick Lane I been going to Quick Lane for over 10 years or more they're fast the place is clean offer free pretzel coffee and they're very courteous I love going there and I told everybody about him I know if you tell too many people then you got a long wait because that's how many people will be there but I love to share my experience with everyone love you Quick Lane see you on the next run something is wrong with the ratings on Stevens Steven needs a 10 * and it only stopped on one Steven is wonderful if someone need to fix that that's not right but they have one star when you trying to get him up most respect because of the good work that he do cuz he get people in and get them out

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Customer Service
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steven D'Alterio
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 26, 2018 -

Pacifico Ford responded

Thanks for leaving us such a wonderful review. We are glad that you and family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.

November 17, 2018

"Service dept"

- Lisaa

Paul was a lifesaver no matter what issue i have he is always helpful this is my 4th car with ford an i am always 100 per ent satisfied with your service dept an paul

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Rubin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 26, 2018 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

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