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Pacifico Ford - Service Center

4.8

833 Lifetime Service Reviews

6701 Essington Avenue, Philadelphia, Pennsylvania 19153

833 Reviews of Pacifico Ford - Service Center

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December 10, 2019

"Excellent service today in and out for free oil change...."

- ginger1004

Excellent service today in and out for free oil change. Customer service today. Thank you for Thanksgiving week blessing! Keep up the good work.. thanks

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Rubin
5.0
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Dec 10, 2019 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Helpful
November 19, 2019

"I took my car to Pacifico Ford because my check engine..."

- Ernie

I took my car to Pacifico Ford because my check engine light was on. Matt from service took care of me. He stayed in contact with me the whole time. As many times I went to Pacifico Ford for service, this was the best experience. Matt was friendly and knowledgeable. He even walked me to the cashier when I was done. I was very satisfied with the service today.

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Customer Service
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Friendliness
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Recommend Dealer
Yes
Employees Worked With
Matt McGuckin
5.0
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Nov 21, 2019 -

Pacifico Ford responded

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

Helpful
November 07, 2019

"DO NOT DO BUSINESS WITH THESE PEOPLE. THEY'RE SERVICE..."

- Don't worry about it

DO NOT DO BUSINESS WITH THESE PEOPLE. THEY'RE SERVICE DEPT. SUCKS AND THEY TREAT YOU LIKE CRAP. THEY CANT BE TRUSTED! NEVER! EVER AGAIN!

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Recommend Dealer
No
Employees Worked With
Carlos Oterro
1.0
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Nov 07, 2019 -

Pacifico Ford responded

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

Helpful
October 19, 2019

"Highly recommend"

- Sally

Everything from service writer to the work done was great. Their level of service is excellent. Highly recommend to everyone who needs a car or service

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Oterro
5.0
Report | Respond | Print
Oct 24, 2019 -

Pacifico Ford responded

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Helpful
October 17, 2019

"Great customer service. Mr. Andrew is very professional "

- Morey

Very satisfied with my first experience at this dealership.. Andrew my direct contact is a very professional agent. He is an expert in what his doing.. Thank to his dedication you now have a loyal customer.

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Recommend Dealer
Yes
Employees Worked With
Drew Clark
5.0
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Oct 24, 2019 -

Pacifico Ford responded

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

Helpful
October 10, 2019

"Scheduling service"

- MHH

I was unable to schedule a safety recall appointment due to unresponsive personnel. My calls were dropped, not returned when I was told to expect a call back and when answered the person I was trying to talk to knew nothing and was unable even to schedule an appointment. My family has taken our Fords here for years but no more.

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Overall Experience
Recommend Dealer
No
Employees Worked With
operator
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Oct 24, 2019 -

Pacifico Ford responded

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

Helpful
October 09, 2019

"Grateful for Bob Rauh"

- jreed

Had a wonderful visit at Pacifico Ford Service Center because of Bob Rauh. He was thorough and kind as always. Honestly look forward to vehicle repairs due to the incredible level of service provided. Ever so grateful to have met him!

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Customer Service
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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob Rauh
5.0
Report | Respond | Print
Oct 24, 2019 -

Pacifico Ford responded

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

Helpful
September 23, 2019

"Great!!! As Always "

- Spike1121

Can’t say enough good things about the service I receive every time I go to Pacifico, Bob Rauh is the ABSOLUTE BEST!!!! Thank You

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob Rauh
5.0
Tom Flynn
5.0
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Sep 25, 2019 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Helpful
September 17, 2019

"EXCELLENT HELP AND SERVICE"

- BIGRAN316

HAD AN UNEXPECTED ROAD TRIP COME UP AND NEEDED A OIL CHANGE. I WENT TO FORD SERVICE AND WAS INFORMED THAT NOT HAVING A APPOINTMENT IT COULD BE AWHILE. I ASKED FOR TERRY MORRISON. TERRY MADE A PHONE CALL AND SENT ME TO QUICK LANE TO SEE JAMES WILLIAMS. EVERYTHING WAS HANDLED AND DONE IN LESS THAN A HOUR. EXCELLENT AND JOB WELL DONE.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Terry Morrison
5.0
James Williams
5.0
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Sep 20, 2019 -

Pacifico Ford responded

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Helpful 2
August 31, 2019

"Excellent service "

- teeteew33

Service was excellent. I was kept informed throughout the process. And I was not long at all. All of the staff were very friendly and professional

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt McGuckin
5.0
Report | Respond | Print
Sep 03, 2019 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

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