Pacifico Ford - Service Center

Excellent customer service! Went here to get my oil changed and tires rotated today. I thought it would be a long morning as saturdays tend to be busy at this location, however, Went here to get my oil changed and tires rotated today. I thought it would be a long morning as saturdays tend to be busy at this location, however, I received professional and timely service from the staff, particularly from Sean Mellon. He was attentive and friendly, and made me seem like his only customer when in reality the place was very busy as usual. Also really enjoyed the complimentary pretzels for the customers! More

Car service The service was outstanding!! There is a gentleman that works there, his name is Sean Mellon, Sean was very professional, He made my experience there The service was outstanding!! There is a gentleman that works there, his name is Sean Mellon, Sean was very professional, He made my experience there very easy... More

Excellent Service I took my 2012 Ford Fusion for service because a power steering issue. Words can't express how much Bryan helped me. Everything from keeping me update I took my 2012 Ford Fusion for service because a power steering issue. Words can't express how much Bryan helped me. Everything from keeping me updated on the repair on the car to giving me mea discount on the car battery (needed a new because it was the original battery ). I will recommend Pacifico Ford to anyone who wants tho have great customer service and support. More

Very accomodating Took my '14 Focus ST for Inspection/Emissions and a tire swap from winter to summer. They suggested an alignment and tire balance, which I was not su Took my '14 Focus ST for Inspection/Emissions and a tire swap from winter to summer. They suggested an alignment and tire balance, which I was not surprised about. They also took care of a couple of minor recalls and did some reprogramming on the electronics. On picking up the car, I found two issues: the clock wasn't working and the front right bumper wasn't seated properly. Since this was the first I had noticed either of these issues, I contacted them and set up to bring the car back in. My service agent, Bryan, was wonderful. There was no reason that any of the work they did should have messed up the bumper, but Bryan listened patiently to my concerns and took the car back in to be fixed. When I picked the car up, he showed me the origin of the bumper problem--I had scraped the bottom of the bumper, probably running it up against the top of a curb. I did remember that happening months ago, but had never before noticed any misalignment (and, believe me, I would have seen it immediately if it was there). Perhaps it was bumped on the lift or encountered some torsion that finally popped it out of alignment, but, honestly, it was ultimately my doing. Even so, they reset the bumper for free and, of course, fixed the clock problem. They showed quite a bit of integrity and good will in dealing with me and now they have a customer for life. Thanks again, Bryan. More

Awesome customer service I was at Pacifico for my car's inspection. As my first point of contact, James Williams greeted me a smile and was friendly throughout the process. He I was at Pacifico for my car's inspection. As my first point of contact, James Williams greeted me a smile and was friendly throughout the process. He kept me informed on the progress of the work and when the inspection was completed, he gave me suggestions about service my car may need in the next year. Thanks James! More

Amazing !!! My experience at Pacifico was awesome!! James Williams always makes sure I receive superb service. I may have a little wait but I know my car is servi My experience at Pacifico was awesome!! James Williams always makes sure I receive superb service. I may have a little wait but I know my car is serviced by a professional and I know the services provided are done correctly! Thank you James and Quick Lane Team :) More

The Best Experience getting my car serviced!!!! When I visited Pacifico Ford, Sean Mellon was amazing. He helped me from start to finish with getting my car serviced. He was quick, courteous and gen When I visited Pacifico Ford, Sean Mellon was amazing. He helped me from start to finish with getting my car serviced. He was quick, courteous and genuinely concerned. He made the process of getting my car fixed very easy and I would highly recommend him and Pacifico Ford to anyone. More

GREAT customer service We bought our Ford Explorer from this dealership and have had nothing but wonderful experiences. I had to have some work done on my vehicle and Bryan We bought our Ford Explorer from this dealership and have had nothing but wonderful experiences. I had to have some work done on my vehicle and Bryan Delong went well above and beyond to make sure all went well and most importantly that me and my family felt safe and comfortable. I'm soooo impressed with the staff at Pacifico Ford!! Thank you all so Much!! More

Great Service I came in because my car wasn't sounding right, but I didn't know what was going on. Andrew was confident that he know what was wrong and could have m I came in because my car wasn't sounding right, but I didn't know what was going on. Andrew was confident that he know what was wrong and could have my car ready in no time. To my surprise he did and I was out in no time. More

great service brought my car in for scheduled maintenance. bob rauh is my service advisor, he is very trustworthy, i recommend him to all my friends and family. tha brought my car in for scheduled maintenance. bob rauh is my service advisor, he is very trustworthy, i recommend him to all my friends and family. thanks again bob for a great experience More