Pacifico Ford - Service Center

Service I brought my car in for service and I was immediately greeted by Bob Raugh and Sean Mellon. I was impressed less then an hour and a half that Bob call I brought my car in for service and I was immediately greeted by Bob Raugh and Sean Mellon. I was impressed less then an hour and a half that Bob called me and said my vehicle was complete. I would recommend this dealership to anyone for their wonderful service. Thank you again Bob, Sean and Keota for my wonderful experience. Valerie Toto More

Solid service I was reluctant to stop in and get service. I've heard and read to many horror stories regarding customer experience with various dealers. My experien I was reluctant to stop in and get service. I've heard and read to many horror stories regarding customer experience with various dealers. My experience was contrary. I received straight forward, honest, quality service I am looking for. THANK YOU More

Honest worker I was told that I was in need of front and back brakes ASAP. I stopped in at Pacifico and had my brakes checked Mr. James Williams informed me tha I was told that I was in need of front and back brakes ASAP. I stopped in at Pacifico and had my brakes checked Mr. James Williams informed me that my brakes were good. There are still honest people around More

When life hands you lemons, just call Paul!! I have dealt with Paul on a few occasions regarding repairs to my vehicle and each time he handled the case with confidence and pride. Although I know I have dealt with Paul on a few occasions regarding repairs to my vehicle and each time he handled the case with confidence and pride. Although I know he deals with numerous customers and claims, he never makes you feel like you are "just a number". I was in a rental in no time and he collaborated and coordinated each aspect of the repair in a matter that made me feel more than comfortable with him in charge. From start to finish everything seemed so seamless although I know repairs are never seamless!! His customer service skills are one of a kind! I couldn't have asked for a better individual to handle repairs for me. More

My experience was very good. Paul Rubin has been superb in handling my request for service,he is by far the best service manager I have dealt with over the last twenty years. Paul Rubin has been superb in handling my request for service,he is by far the best service manager I have dealt with over the last twenty years. More

Great service and attention Paul and his team diagnosed a problem with an office car which another Ford dealer was unable to detect. He explained the situation clearly and solve Paul and his team diagnosed a problem with an office car which another Ford dealer was unable to detect. He explained the situation clearly and solved the problem quickly. More

Coolant leak Recently I had a bad coolant leak with my Tarus, I took vehicle to Pacifico ford early morning, within minutes I was greeted by assit.service manager Recently I had a bad coolant leak with my Tarus, I took vehicle to Pacifico ford early morning, within minutes I was greeted by assit.service manager Paul Rubin, Paul immediately begin to address my car problems, he was very professional and friendly, Paul advised me it was water pump, he immediately placed me in rental vehicle while waited for parts to come in,as problem was covered under warranty. I have worked with paul few times in past and he has always addressed my vehicle problems quickly & professionally. I thank Paul excellent service! More

Timely and efficient service! I brought my car into Pacifico and Paul quickly got to work to find out what was wrong with my car. I've worked with Paul many times in the past and h I brought my car into Pacifico and Paul quickly got to work to find out what was wrong with my car. I've worked with Paul many times in the past and have nothing but great things to say about his work ethic. I called the day before I went in and he was prompt in returning my call to address my concerns. Overall, Paul is awesome. A true asset to Pacifico Ford!!!! More

Broken Mirror I arrived at Pacifico without an appointment to have my side view mirror replaced. Paul ordered the part immediately and the car was fixed next busine I arrived at Pacifico without an appointment to have my side view mirror replaced. Paul ordered the part immediately and the car was fixed next business day! Quick and friendly service, reasonable price and EXCELLENT customer service! More

Highly Recommend My 2013 Ford Edge needed to get serviced and fixed. It had some major issues, I did NOT buy it at Pacifico however I did use them to fix my car. They My 2013 Ford Edge needed to get serviced and fixed. It had some major issues, I did NOT buy it at Pacifico however I did use them to fix my car. They did an AMAZING job and Jim in service was great with communicating with me. I highly highly recommend Pacifico! I never owned an American brand car before and immediately when I started having dangerous issues with my edge I regretted it immediately. I then googled a FORD dealership in my area and after reading hundreds of great reviews about Pacifico I tried them out. They turned my nightmare situation into a much better one. They were super easy to work with and the communication was great. They really felt bad for me and wanted to help! They're facility is also super clean and everyone was really nice seeing I was a mess and so was my car. They helped me with a car rental, it was super easy to get one. I HIGHLY RECOMMEND. Thank you for helping me! More