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Packey Webb Ford
Downers Grove, IL
501 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 501 reviews
Verified Customer
June 02, 2026
Clean building and property. Charles was a relaxed, friendly and patient sales person. The trade-in and buying experience was very good. Charles was a relaxed, friendly and patient sales person. The trade-in and buying experience was very good. More
by bwells24
Employees Worked With
Charles
June 02, 2026
I flew in from Dallas to buy a truck it was supposed to be ready all it’s services done but it wasn’t fuel filter was not done it’s a 220 dollar service at Chevy and wheel bearings need done I was told t be ready all it’s services done but it wasn’t fuel filter was not done it’s a 220 dollar service at Chevy and wheel bearings need done I was told there was nothing wrong with it . Also told it wasn’t making any noise when I left which is false it was making noise as soon as we left . I also asked if it had dents was told no it was good it has a dent on tailgate I’m just like wow and on bumper and tail light . A 13 hour drive turned into a 18 hour drive because of the noise very sad I was told bye the salesman there was nothing they will do . So I say this do not go there if there willing to lie to me what else are they doing . More
by travis5311
Employees Worked With
Missa
June 01, 2026
I believe the work was done correctly. Unfortunately, when I arrived at the appointment the car part was not available. Waiting for delivery. So I had reschedule my appointment. Unfortunately, when I arrived at the appointment the car part was not available. Waiting for delivery. So I had reschedule my appointment. More
by WENTHENL
June 01, 2026
Kaitlynn was extremely professional, helpful, knowledgeable, prompt, and polite. It was a pleasure working with Kaitlynn in your Service Department. When my Ford Explorer requires service again, knowledgeable, prompt, and polite. It was a pleasure working with Kaitlynn in your Service Department. When my Ford Explorer requires service again, I'll make sure to ask for Kaitlynn to work with. It was an enjoyable experience working with Kaitlynn. More
by MARCOMALLEY
Employees Worked With
Kaitlynn Barg
May 29, 2026
Always reliable, efficient and on time. I have my vehicle serviced every 3,000 miles and have always experienced the same consistent quality service. I have my vehicle serviced every 3,000 miles and have always experienced the same consistent quality service. More
by OFESARAY
Employees Worked With
No names
May 28, 2026
The service advisor was very polite and acted professionally. I waited for my vehicle and the service was completed in a professional and timely manner. I will continue to give my business to Pac professionally. I waited for my vehicle and the service was completed in a professional and timely manner. I will continue to give my business to Packey Webb Ford and recommend everyone I can to come to your establishment. Keep up the great work!! More
by alpapish3393
