Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.6
553 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
Contact Dealership

1815 West Ogden Ave

Downers Grove, IL

60515

Directions

By Type

Showing 553 reviews

July 16, 2026

Great interaction with the Salesman Rob. He helped me find my perfect car. he made the process very easy. Will definitely use Packey Webb again More

by R_marchinski
Recommend Dealer
Yes
Employees Worked With
Rob Driver
Report | Print
July 15, 2026

It was a recall. I left the car and picked it up when the work was complete. More

by eggertjames
Recommend Dealer
Yes
Report | Print
July 13, 2026

Proactive. Respectful of my time and budget. The entire experience was flawless ; the team took care of everything for me More

by bizdod
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Jul 13, 2026 -

Packey Webb Ford responded

Thank you for sharing your five-star review of your used Ford EcoSport purchase. We’re glad our team’s proactive approach respected your time and budget and made the process seamless. We appreciate your feedback and look forward to helping you again.

July 11, 2026

Scheduling service for a recall issue was fairly easy. I was called back and offered the option of service being done at my house, which was fantastic! My technician, Justin, was polite, professional and More

by UBAMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Jul 12, 2026 -

Packey Webb Ford responded

It's great to hear that Justin was able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Packey Webb Ford!

July 10, 2026

They were very friendly and professional. They even had free lunch. I would highly recommend them. More

by Lilicapetti
Recommend Dealer
Yes
Employees Worked With
Diego
Report | Print
Jul 11, 2026 -

Packey Webb Ford responded

Thank you for sharing your experience. We’re glad our team was friendly and professional and that you enjoyed the complimentary lunch. Congratulations on your Nissan Armada purchase and we appreciate your recommendation.

July 10, 2026

The dealer was nice and worked with me well but I already have to take my truck in to the shop. Just a little over 3 weeks in and it already has to go in to get fixed. Not super happy. More

by cvince77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Reszka
Report | Print
Jul 12, 2026 -

Packey Webb Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jul 12, 2026 -

Packey Webb Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

July 08, 2026

I have used this dealership for my car since my purchase in 2013. The are courteous, efficient, and timely in their service. I highly recommend them. More

by ADRAMPINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female service employee provided excellent service
Report | Print
Jul 08, 2026 -

Packey Webb Ford responded

Your loyalty since 2013 means a lot to us. We’re delighted to know our team remains courteous, efficient, and prompt when servicing your Ford. Thank you for recommending us.

July 07, 2026

Too pricey. Wad my last time using packey Webb. Last ford vehicle I will ever own More

by BOBDUVALSAINT
Recommend Dealer
No
Report | Print
Jul 11, 2026 -

Packey Webb Ford responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

July 07, 2026

Excellent. Very quick service. Service was efficient and took less time than originally anticipated. Everything was explained to my satisfaction. More

by Ski6020
Recommend Dealer
Yes
Report | Print
Jul 07, 2026 -

Packey Webb Ford responded

Thank you for sharing your experience with the quick and efficient service on your Ford Edge. We’re glad we could complete everything faster than expected and that our team provided clear explanations. We look forward to serving you again.

July 07, 2026

Amazing dealership. I went here after getting screwed around by fair oaks ford. I would recommend this place to everyone More

by MIKEQUILTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
Report | Print
Jul 07, 2026 -

Packey Webb Ford responded

It’s terrific to know your Ford F-150 Hybrid service went so smoothly. We understand how frustrating previous experiences can be, and we’re glad we could provide a better visit. Thank you for recommending us to everyone.

1
2
...
56