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Packey Webb Ford
Downers Grove, IL
526 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 526 reviews
June 23, 2026
I had to continuously check on my car. The mechanic found something but no one let me know until I followed up. And it ended up costing me hundreds more. The mechanic found something but no one let me know until I followed up. And it ended up costing me hundreds more. More
by CAGUIRRE56
Verified Customer
June 21, 2026
Missed obvious issues when replacing catalytic convertor. The panels underneath car were loose and needed some screws replaced or may have been removed and never reinstalled properly. In either case the pl The panels underneath car were loose and needed some screws replaced or may have been removed and never reinstalled properly. In either case the plastic guard under truck fell off while driving to Green Bay. More
by M.WASZCZAK.74
Employees Worked With
No clue
June 20, 2026
I already have answered your question on this. I brought my I've always brought my vehicle in and talked to Kaitlyn and she's been excellent helping me solve the problem and tell me what needs to I brought my I've always brought my vehicle in and talked to Kaitlyn and she's been excellent helping me solve the problem and tell me what needs to be done and she's made sure it's happened. I won't see anybody else but her when I come for service. More
by damark1
Employees Worked With
Kaitlyn
June 19, 2026
Never have issues with the dealership, but I thought if they replace 1 front strut with a new one the would have replaced the other, now I have know idea how long the other strut is good for. they replace 1 front strut with a new one the would have replaced the other, now I have know idea how long the other strut is good for. More
by Meeboboy
June 18, 2026
My experience was great. Communication was quick and easy with Greg and Matt. Matt was very professional and the whole process was quick and seamless. I would recommend Packe Communication was quick and easy with Greg and Matt. Matt was very professional and the whole process was quick and seamless. I would recommend Packey Webb to anyone! More
by GARRETW1287
Employees Worked With
Matt Horeni
June 16, 2026
I've had issues with my truck, and I'm not too happy about all of the recalls, but Kaitlyn is great. She is a great service advisor, she knows her job and I appreciate the great service. about all of the recalls, but Kaitlyn is great. She is a great service advisor, she knows her job and I appreciate the great service. More
by KRUPICMIKE
Employees Worked With
Katlyn
