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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.6
617 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 617 reviews

August 27, 2026

I came to the dealership 3 times for the same problem overheating they kept my car first for 2 days second time for 6 days third time for another 2 days when I said m gona talk to general manager .. i di More

by NAVEEDIQBAL279
Recommend Dealer
No
Employees Worked With
Nick
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August 27, 2026

Always feel well and honestly taken care of. Life is good I love my wife. More

by Readbo1949
Recommend Dealer
Yes
Employees Worked With
Wonderful Nick Dennis
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Aug 27, 2026 -

Packey Webb Ford responded

Thank you for the five-star rating and for trusting our service department with your Ford Edge. Knowing you feel genuinely well looked after each visit is truly rewarding.

August 27, 2026

Very good work to keep our vehicles running at their best. We are always satisfied with the service. More

by ring66
Recommend Dealer
Yes
Employees Worked With
Tim M
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Aug 27, 2026 -

ring66 responded

It's a plus!

August 27, 2026

Excellent experience Bob was the most honest salesman I've ever worked with. And I have purchased many vehicles over the years. More

by grinterg1960
Recommend Dealer
Yes
Employees Worked With
Bob Driver
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Aug 27, 2026 -

Packey Webb Ford responded

Your recognition of our team’s honesty reflects how we aim to treat every customer. Thank you for the five-star rating and for choosing our dealership for your new Ford.

August 26, 2026

pleasant, helpful, and fixed issue very quickly Nick was very friendly and professional. He told me what issue was and worked efficiently. I would go bank to Packey Webb for service as long as he works on m More

by Italian girl
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
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Aug 26, 2026 -

Packey Webb Ford responded

Our service team is pleased we could identify and fix the issue in your Fusion so efficiently. Hearing that you found our explanations clear and our service friendly means a great deal to us.

August 23, 2026

Very friendly and listened to my needs and met them Would recommend to family and friends More

by jonathandixon77
Recommend Dealer
Yes
Employees Worked With
Eric Mateo
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Aug 23, 2026 -

Packey Webb Ford responded

Thank you for recommending our dealership to your family and friends. We’re glad our team could understand your needs and help you select the right new Ford Maverick.

August 21, 2026

Rob was very helpful and patient. They were nice bringing crayons to distract our toddlers. I went in for an oil change and came out with an Explorer. Great company. More

by robdematteo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob
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Aug 21, 2026 -

Packey Webb Ford responded

We’re glad your visit for an oil change led to discovering the perfect used Ford Explorer. Knowing the crayons helped keep your toddlers entertained is rewarding. Your kind words and five star rating mean a lot to our team.

August 20, 2026

Friendly, also helpful in trying to get Ford to reimburse the work done a few months earlier More

by Scottrosengren5
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
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Aug 20, 2026 -

Packey Webb Ford responded

Your mention of our help securing reimbursement from Ford for your F-150 highlights how much we care about supporting you beyond standard maintenance. We’re glad you found our team friendly, and your feedback means a great deal to our service department.

August 20, 2026

It’s a great and efficient and caring dealership and I thank you very much for your service More

by reggiesr61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
n/A
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Aug 20, 2026 -

Packey Webb Ford responded

It’s rewarding to know our service was attentive and swift. Thank you for trusting us with your Ford E250 and for your kind feedback.

August 19, 2026

Aside from an engine light on when I picked it up which they needed to check all was good. I appreciate the ride home. Thanks to the friendly staff. More

by akssmith12
Recommend Dealer
Yes
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Aug 19, 2026 -

Packey Webb Ford responded

Your Ford F-150 is in good hands with our service department. Knowing that we could resolve the engine light concern before you drove away and that the courtesy ride home was helpful means a lot to our team. We’re glad our friendly staff could support you during your visit.

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