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Packey Webb Ford
Downers Grove, IL
713 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 713 reviews
Verified Customer
October 28, 2026
Brenda was very helpful and informative. The ancillary services were exceptional. All in all, the best automotive experience I could have imagined. The ancillary services were exceptional. All in all, the best automotive experience I could have imagined. More
by sgirarde02
Employees Worked With
Brenda Catano
October 28, 2026
My salesperson was Eric. I came in looking for a specific used SUV they listed online. When they say no hassle, that’s absolutely what it is. These guys offered additional mo I came in looking for a specific used SUV they listed online. When they say no hassle, that’s absolutely what it is. These guys offered additional money off an already good deal before I had a chance to ask. I even made a mistake in financing the vehicle and couldn’t take it home the day of purchase. Eric even went the extra mile and offered to deliver the car to me the next day so I wouldn’t have to come back to the dealership. I think I just found my new Ford dealership for my next purchase. More
by henrybeals
Employees Worked With
Eric
October 27, 2026
So the only thing I find less than perfect about Packey Webb, is the fact that their service technicians are so unbelievably good. Let me explain. I've had my trucks serviced at PWF many, many times. Th Webb, is the fact that their service technicians are so unbelievably good. Let me explain. I've had my trucks serviced at PWF many, many times. They do the work, they do it well, and they stand behind what they service. The problem is EVERYBODY KNOWS THIS! And trying to get an appointment the same day or same week can be challenging. Look, what better testimonial do you want? The market has decided that PWF is the place to get your oil changes, tune-ups, preventive maintenance performed and more. Everybody goes there because everybody knows how fair, honest and talented PWF's technicians are. Why don't you schedule your next preventive maintenance right now -- so you don't have to be disappointed when you call next month and have to wait a few days to get in? Seriously. Your vehicle takes care of you in the rain, the snow, the heat. Start taking care of it. And start taking care of it at Packey Webb Ford! More
by optics-roping-1a
Employees Worked With
Aaron and Ryan
October 26, 2026
I needed an oil change and dropped my vehicle off with my wife. We picked up my vehicle and dropped hers off for an oil change. Mechanic discovered an oil leak and Nick called to let me know. He was very pro wife. We picked up my vehicle and dropped hers off for an oil change. Mechanic discovered an oil leak and Nick called to let me know. He was very professional and we got all the work completed. More
by Dobietg
Employees Worked With
Service advisor, I think his name was Nick.
October 26, 2026
Professional and excellent service I have been a customer of Packey Webb for many years. They continue to impress me with their professionalism and excellent service. The shuttle is a great plus! of Packey Webb for many years. They continue to impress me with their professionalism and excellent service. The shuttle is a great plus! More
by kreedy914
