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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.6
307 Reviews
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 307 reviews

July 17, 2025

Service department charges for diagnostics, even reading engine codes, Lexus and Nissan do not charge for diagnostics More

by Psg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It’s the dealer policy
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May 29, 2025

Pleasant experience. These guys really took good care of me! Highly recommend! Go see Matt H! More

by Tracy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Horeni
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April 24, 2025

Do not buy a car here. One day after we purchased a used car, it began misfiring. We wanted to simply give the car back, why would we purchase a car with a preexisting cond More

by lisabeltrandi
Recommend Dealer
No
Employees Worked With
Jack Webb
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Apr 24, 2025 -

Packey Webb Ford responded

We’re sorry to hear you were dissatisfied with your experience, and we would like to take a moment to clarify the facts regarding this transaction. You purchased the vehicle—a 2015 Audi—as a used vehicle with no warranty, opted out of optional service contracts and the sale was completed as a cash transaction with tax collection. The purchase was made sight unseen from Massachusetts, and the deal had been fully finalized for several days prior to any issues being reported. All documentation was completed and payment received in full before the vehicle left our possession. We arranged to deliver the vehicle to your son in Indiana. The vehicle was driven a significant distance, almost 3 hours, with no reported issues at the time of delivery or immediately afterward. Several days later, you reached out regarding a misfiring concern. While the vehicle was sold as-is, we nonetheless agreed to assist with repair costs. We issued a check for $802.4 as courtesy in good faith, which was cashed by you on March 31st, to help cover those repairs. As discussed in previous correspondence and agreement by your party. We are committed to providing honest and transparent service, and we believe this transaction was handled both fairly and professionally. We appreciate the opportunity to clarify the situation. That said, we do not accept returns on used vehicles once a sale has been finalized, especially after the vehicle has been driven extensively and transported out of state.

March 19, 2025

Was looking for a newer used car, was going to pick one of two. Bob Driver my salesman showed me another and I went with that one. Great experience, no rush, understood my guild lines. If you want to buy a More

by Mross3684
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Driver
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March 19, 2025

Charles Fran’s and Kaitlynn Barg were both very helpful with any questions or problems that we had More

by Kbear419
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Franz, Kaitlynn Barg
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March 15, 2025

I recently purchased an Vehicle from Packey Webb Ford, and my initial experience with the dealership was overwhelmingly positive. However, after a few months, I realized that the vehicle I purchased did n More

by MoPowahBaby
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Bob Driver, Kevin Schmieder
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Mar 18, 2025 -

Packey Webb Ford responded

Thank you for sharing your feedback. We sincerely apologize that your recent experience did not meet the high standards of service we strive for at Packey Webb Ford. We understand how frustrating it can be when things don’t go as expected, and we’re truly sorry for the communication inconsistencies and the experience you had when trying to resolve your concerns. We want to clarify that sometimes the trade-in value of a vehicle may not align with the remaining balance on the loan, which can sometimes create frustration. We apologize if this caused any inconvenience during your experience. We take your feedback seriously and will work to improve our processes to ensure better communication and support for all of our customers. Thank you again for bringing to our attention.

March 10, 2025

Great experience buying with Packey Webb, Quick and easy process and I left with exactly what I wanted! More

by ajy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ernie Mateo
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March 03, 2025

Charles & team were great to work with on the truck I bought THANK YOU VERY MUCH More

by mark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Franz
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February 24, 2025

Very easy purchase. Sales and finance associates were great to work with. Very happy with my experience! More

by Victor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernie Mateo
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February 21, 2025

Over all my experience was to say the least amazing. I got a good deal on a great car. Adam Reszka was our salesman and was amazing. Joe Storti was our finance guy. This guy made it happen. We ended up More

by THEPUTMANS2016
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Storti, Adam Reszka
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