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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.6
549 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 549 reviews

July 08, 2026

I have used this dealership for my car since my purchase in 2013. The are courteous, efficient, and timely in their service. I highly recommend them. More

by ADRAMPINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female service employee provided excellent service
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Jul 08, 2026 -

Packey Webb Ford responded

Your loyalty since 2013 means a lot to us. We’re delighted to know our team remains courteous, efficient, and prompt when servicing your Ford. Thank you for recommending us.

July 07, 2026

Too pricey. Wad my last time using packey Webb. Last ford vehicle I will ever own More

by BOBDUVALSAINT
Recommend Dealer
No
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July 07, 2026

Excellent. Very quick service. Service was efficient and took less time than originally anticipated. Everything was explained to my satisfaction. More

by Ski6020
Recommend Dealer
Yes
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Jul 07, 2026 -

Packey Webb Ford responded

Thank you for sharing your experience with the quick and efficient service on your Ford Edge. We’re glad we could complete everything faster than expected and that our team provided clear explanations. We look forward to serving you again.

July 07, 2026

Amazing dealership. I went here after getting screwed around by fair oaks ford. I would recommend this place to everyone More

by MIKEQUILTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
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Jul 07, 2026 -

Packey Webb Ford responded

It’s terrific to know your Ford F-150 Hybrid service went so smoothly. We understand how frustrating previous experiences can be, and we’re glad we could provide a better visit. Thank you for recommending us to everyone.

July 07, 2026

Answered all our questions. We liked it when we were able to drive the vehicle on our own without a sales person. More

by thehermanns
Recommend Dealer
Yes
Employees Worked With
Bob Driver
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Jul 07, 2026 -

Packey Webb Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Packey Webb Ford.

July 06, 2026

Awesome experience Packey Webb ford has the best dealership for buying vehicles and the best service department More

by Michael.siegel
Recommend Dealer
Yes
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Jul 07, 2026 -

Packey Webb Ford responded

Thank you for the fantastic feedback. We’re thrilled you enjoyed both the purchase process and the service on your Ford F-150. We look forward to supporting you on the road ahead.

July 06, 2026

Work was done in a relatively short time but the pick up and return took longer than expected. Also the break down of the bill was confusing. More

by jimgifford1022
Recommend Dealer
Yes
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Jul 07, 2026 -

Packey Webb Ford responded

Thank you for choosing Packey Webb Ford, Jim. We appreciate you taking the time to leave us a review. We'll be sure to share your feedback with our crew.

July 06, 2026

Service did very rarely answers calls and has never returned a message. Voicemail is the worst More

by bparadis9
Recommend Dealer
No
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July 04, 2026

They have lied to me they are not professional to diagnose the problem at first place keep sending you back and forward More

by Hekmatullah_joyan
Recommend Dealer
No
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July 03, 2026

When you drive in for service till the time you get your vehicle back from me, they’re always pleasant and professional and that’s hard to find a lot around here Well done thank you well done More

by Marv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
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Jul 03, 2026 -

Packey Webb Ford responded

Thank you for sharing your experience. We’re pleased our team’s courtesy and professionalism, from the moment you drove in until you picked up your vehicle, made your service visit enjoyable. We appreciate you trusting us with your Ford F-250 and look forward to serving you again.

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