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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.7
518 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 518 reviews

June 17, 2026

Just a normal experience, nothing special. Everyone was great Finished I'm done Still so done More

by cskalasr
Recommend Dealer
Yes
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June 16, 2026

I've had issues with my truck, and I'm not too happy about all of the recalls, but Kaitlyn is great. She is a great service advisor, she knows her job and I appreciate the great service. More

by KRUPICMIKE
Recommend Dealer
Yes
Employees Worked With
Katlyn
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Jun 16, 2026 -

Packey Webb Ford responded

Thank you for your five-star review. We’re sorry the recalls have been frustrating but glad our service advisor took great care of your Ford truck. We appreciate the opportunity to assist you and look forward to supporting your vehicle’s needs.

June 16, 2026

Extremely friendly. Clean facility. Good work. Love the complimentary car wash. Never disappointed in the job done More

by C.BIELAT55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service salesperson
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Jun 16, 2026 -

Packey Webb Ford responded

It’s wonderful to hear our team provided friendly service and you found our facility clean. We’re glad the complimentary car wash and quality work on your Ford continue to impress. Thank you for sharing your experience.

June 16, 2026

This particular franchise is a cohesive environment. They have a keen background with for patience More

by johnathanporche
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Mateo
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Jun 16, 2026 -

Packey Webb Ford responded

We’re grateful you noticed our team’s patience and the cohesive environment during your used Jeep purchase. It’s wonderful that you felt at ease and well informed throughout the process. Congratulations on your Jeep and we look forward to assisting you again.

June 14, 2026

I'm always confident that my vehicle will be well taken care of Great service department More

by webbgb
Recommend Dealer
Yes
Employees Worked With
Ryan
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Jun 14, 2026 -

Packey Webb Ford responded

It’s great to know you feel confident that our service department takes excellent care of your Ford. We appreciate your five-star rating and look forward to your next visit.

June 14, 2026

They are my preferred service department There are multiple Ford dealers that provide service in my area that are convenient for me and Packey Webb Ford is always my first choice More

by webbgb
Recommend Dealer
Yes
Employees Worked With
Ryan, nick, mark
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Jun 14, 2026 -

Packey Webb Ford responded

It’s wonderful to hear we’re your top pick among local Ford service centers. We appreciate your loyalty and look forward to servicing your Ford. Thank you for the five-star review.

June 13, 2026

Efficient, personable. Very cost efficient. Thank you. Time it took for servicing was positive and thank you for washing the car. More

by mcasek
Recommend Dealer
Yes
Employees Worked With
Joseph Kirkwood
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Jun 14, 2026 -

Packey Webb Ford responded

It’s fantastic to hear our team delivered efficient, personable service on your Ford Focus while keeping costs in check. We’re glad the work was completed promptly and that you enjoyed the complimentary wash. Thank you for the great review!

June 13, 2026

Friendly and professional Attentive to my concerns. I wish they could've fixed the problem on the same day but they didn't have the part More

by ANTHONY.KOKENES
Recommend Dealer
Yes
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Jun 14, 2026 -

Packey Webb Ford responded

It’s great to know you felt our team was both friendly and professional. We apologize for the delay in obtaining the part needed for your Ford F-150 and appreciate your understanding. We hope to assist you again soon.

June 13, 2026

Polite, knowledgeable efficient Nice waiting room experience Fast service Reasonable pricing Clean working area and offices More

by jrzybob
Recommend Dealer
Yes
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Jun 13, 2026 -

Packey Webb Ford responded

We appreciate your feedback regarding the service on your Ford Taurus. It’s great to know our team was polite and knowledgeable, and that you found the waiting room comfortable, service speedy, pricing fair and facilities clean. We look forward to assisting you again.

June 12, 2026

He was cool, not pushy and knowledgeable. He let me do the talking. Thanks, Adam! More

by jamesnordbergjr
Recommend Dealer
Yes
Employees Worked With
Adam
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Jun 12, 2026 -

Packey Webb Ford responded

We’re delighted our staff provided knowledgeable, pressure-free guidance and let you lead the conversation during your used Ford purchase. Thank you for sharing your feedback; we look forward to serving you again.

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