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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.7
518 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 518 reviews

April 14, 2026

Very pleasant. Very helpful. Solved my problem at a very fair price. I wish I remembered the man's name! More

by Srietveld
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 14, 2026 -

Packey Webb Ford responded

We’re glad our service team was able to resolve your Ford Escape issue efficiently and at a fair price. We appreciate your feedback and will be sure to pass along your praise to the crew.

April 13, 2026

Had to pay another $100 for a problem that came back due to only replacing 3/4 tire batteries previously. Told me tires were fine a couple of months ago, now they are red and need immediate replacement. Tir More

by Rothenberg08
Recommend Dealer
No
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Apr 17, 2026 -

Packey Webb Ford responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 13, 2026

Over charged for services and made me buy a battery that wasn't needed. They told me it would fix my issue but it was not fixed. I still still have the problem More

by SEYMORE22
Recommend Dealer
No
Employees Worked With
I'm not sure
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Apr 17, 2026 -

Packey Webb Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 11, 2026

I came to get an oil change and tire rotation. I found out that I needed new luggage nuts. They were pricey, but we worked it out. More

by DFOUNTAINONEAL
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
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Apr 11, 2026 -

Packey Webb Ford responded

Thank you for bringing your Ford Fusion in for an oil change and tire rotation. We’re glad we could resolve the lug nut replacement to suit your needs. Thanks for the 5-star rating.

April 11, 2026

Perfect scheduling, pick up, drop off, work! Everyone pleasant and smiling! Love their service! Thank you! More

by MARTINJMCNALLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, don’t remember
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Apr 11, 2026 -

Packey Webb Ford responded

We’re delighted our scheduling and pickup and drop off process went smoothly for you. It’s wonderful to hear our team’s friendly smiles made a difference. Thank you for trusting us with your Ford Escape service.

April 10, 2026

Excellent service like always. They always the sweetest people and always explain everything in detail for me to understand what's going on with my car. More

by Kashawn_hayden
Recommend Dealer
Yes
Employees Worked With
I forgot his name
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Apr 10, 2026 -

Packey Webb Ford responded

Thank you for sharing your experience. We’re glad our team took the time to explain every detail and make you feel comfortable. We appreciate your continued trust in Ford and look forward to your next visit.

April 10, 2026

Great costumers service. When you walk in to the dealership you feel like family. Just great More

by john.schaffer7
Recommend Dealer
Yes
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Apr 10, 2026 -

Packey Webb Ford responded

It’s great to know our customer service made you feel welcomed. Thanks for bringing your Ford Edge in for service and we look forward to seeing you again.

April 09, 2026

Always top of the line service. Stopped in for new windshield wipers. They replaced them right away. More

by BIRDSRONE
Recommend Dealer
Yes
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Apr 09, 2026 -

Packey Webb Ford responded

Thank you for choosing us for your Ford Escape’s windshield wiper replacement. It’s rewarding to know our team could get you back on the road so quickly. We appreciate your ongoing trust in our service.

April 08, 2026

friendly service, honest and fast I was greeted with a smile and waited for my car. The waiting room was amazing. I checkout with Kaitlyn and she was very pleasant as well. Honest inspection sheet. I was More

by Italian girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlynn, Robert
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Apr 08, 2026 -

Packey Webb Ford responded

We’re delighted you found our waiting area comfortable and our service team efficient. We appreciate your trust in our inspection process for your Ford Fusion. Thank you for sharing your experience.

April 08, 2026

Friendly, prompt, clean. I recently moved from Wisconsin. I am impressed with this Illinois Ford dealer. More

by Willandv769
Recommend Dealer
Yes
Employees Worked With
A young lady checked me in and I believe someone named Nick. May have been one more.
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Apr 08, 2026 -

Packey Webb Ford responded

Settling in from Wisconsin can be a big change, so we’re glad our friendly, prompt team and clean facility made your Ford service visit comfortable. Thank you for trusting us here in Illinois, and we look forward to helping you again.

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