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Packey Webb Ford
Downers Grove, IL
265 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 265 reviews
Helpful August 01, 2020
Great experience great service and great truck. Great experience great service great place to grab a truck. I would buy my next vehicle from there sometime in the future. experience great service great place to grab a truck. I would buy my next vehicle from there sometime in the future. More
by Lydingd
Employees Worked With
Mike G
July 31, 2020
Great experience Charles was fantastic and will be sure to use him in the future. Sales pitch on extended warranty options was a little aggressive but no big deal. Charles was fantastic and will be sure to use him in the future. Sales pitch on extended warranty options was a little aggressive but no big deal. More
by hannah99
Employees Worked With
Charles
July 27, 2020
Complete review of oil-filters-rotate tires Very professional prompt service. Easy to make an appointment that met my schedule. Fully explained what was needed. Loved the text message I recei Very professional prompt service. Easy to make an appointment that met my schedule. Fully explained what was needed. Loved the text message I received telling welcoming me and keeping me informed while I waited. More
by Erene
Employees Worked With
Sam
July 25, 2020
Horrible Customer Service Horrible customer service in the service department. Sam never kept me updated on the status of my car, leading me to have to keep leaving voicemails Horrible customer service in the service department. Sam never kept me updated on the status of my car, leading me to have to keep leaving voicemails and just getting short text responses for him. Very frustrated by my experience. Would not recommend. Sam never apologized for all of the misleading timelines, mistakes and frustrations I experienced. A simple apology goes a long way! More
by mscg
Employees Worked With
Sam
July 24, 2020
Visited the Dealership for an Oil Change My oil change took more than an hour. My car was ready in 1/2 hour and sitting the inside the exit for some time. The individual which did the intak My oil change took more than an hour. My car was ready in 1/2 hour and sitting the inside the exit for some time. The individual which did the intake went in the bathroom for 1/2 hr. It appeared my car was ready, More
by emmit george
Employees Worked With
kevin?
July 23, 2020
Best Ford Dealership Took my SUV in for oil change, easy to schedule appointment at Packey Webb Ford.. I was reassured that extra safety precautions were being taken duri Took my SUV in for oil change, easy to schedule appointment at Packey Webb Ford.. I was reassured that extra safety precautions were being taken during the servicing. Quality Dealership and quality customer service. More
by Blonde78
Employees Worked With
Nick Dennis
July 23, 2020
Expectations exceeded, again! I have been using Packey Webb service since 1981. They always do it right and if I have a concern they make it right! My 2018 Mustang GT was just in f I have been using Packey Webb service since 1981. They always do it right and if I have a concern they make it right! My 2018 Mustang GT was just in for maintenance and everything was done to my high standards. Thanks Vince! More
by 3ponies
Employees Worked With
Vince
July 23, 2020
EXCELLENT SERVICE DEPARTMENT!!! Every time we have had to call Dealership for service , from the initial appointment call to the end of our service every person has provided excellen Every time we have had to call Dealership for service , from the initial appointment call to the end of our service every person has provided excellent customer service! We have worked with several representatives at this dealership. All have been friendly, knowledgeable, and helpful in all areas of service. More
by Karen
Employees Worked With
Sam......Mike... others I cannot remember names
July 22, 2020
Buying a used car We a a wonderful experience buying our Ford Edge......Adam and David made our experience easy and were very accommodating to all our questions and wen We a a wonderful experience buying our Ford Edge......Adam and David made our experience easy and were very accommodating to all our questions and went beyond to make all of our concerns answered and taken care of More
by Trakovic4
Employees Worked With
Adam, David
