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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.7
428 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 428 reviews

April 07, 2026

I've had very great service with this company and I've had very reliable More

by lucasgloss01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Apr 07, 2026 -

Packey Webb Ford responded

It’s wonderful to hear our team delivered consistently great service for your Ford Maverick and kept it running reliably. We appreciate you sharing your experience and look forward to helping you again.

April 05, 2026

Excellent staff very insightful and experienced. They were very upfront as when and how long the work would take place More

by MWRIGHT22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia
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Apr 05, 2026 -

Packey Webb Ford responded

Delighted to hear our team’s expertise and transparent updates made your Ford service straightforward. Thank you for trusting us with your Ford maintenance.

April 03, 2026

Conner Keebaugh was very helpful and efficient in completing the sale. Tom Kernagis was very helpful explaining the Warranty. All in all a great transaction. Thanks Packey Webb Ford. More

by Daviddoubekretired
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Conner Keebaugh, Tom Kernagis
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Apr 03, 2026 -

Packey Webb Ford responded

Thank you for sharing your feedback. We’re pleased our team ensured a smooth sale and clear warranty explanation for your new Ford Maverick. Enjoy the adventures ahead in your Maverick.

April 02, 2026

Always friendly and helpful Good communication and goes over and beyond to make sure the service is completed More

by jswift3
Recommend Dealer
Yes
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Apr 02, 2026 -

Packey Webb Ford responded

We appreciate your kind feedback about our service team. We’re glad to hear our team provided friendly, helpful communication and went the extra mile to complete service on your Ford Explorer. We look forward to assisting you again.

April 02, 2026

Low stress, Eric was very nice. Waiting to sign my documents was annoying No thank you More

by ruopptroop
Recommend Dealer
Yes
Employees Worked With
Eric Mateo
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Apr 05, 2026 -

Packey Webb Ford responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

April 02, 2026

Ernie was the BEST! The Dealership was super clean, and well lit. Packey Webb was a pleasure to deal with. More

by Bob
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ernie
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Apr 02, 2026 -

Packey Webb Ford responded

It’s great to hear you found our facility so clean and well lit and enjoyed working with our team. Congratulations on your new Ford F-150 and thank you for choosing us.

April 01, 2026

Every one of the employees I interacted with was very polite and professional. Keep up the great work Packey Webb Ford!! More

by alpapish3393
Recommend Dealer
Yes
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Apr 02, 2026 -

Packey Webb Ford responded

Thank you for sharing your experience. We’re glad our team treated you with politeness and professionalism during your Ford Explorer service visit. We appreciate your kind words and support.

April 01, 2026

Parking sensors acting up. Tim went above and beyond to make sure I am taken care of. More

by Vladifilip
Recommend Dealer
Yes
Employees Worked With
Tim
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Apr 01, 2026 -

Packey Webb Ford responded

We’re pleased our service team went above and beyond to fix the parking sensors on your Ford. Thank you for trusting us with your vehicle. We appreciate your feedback.

April 01, 2026

I have always brought my 2022 Ford Escape SE Hybrid Plug-In for service since I purchased it. Every time I was treated as a valued customer by service staff, courtesy transport crew, sales, & parts per More

by w9wss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Catano
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Apr 01, 2026 -

w9wss responded

I have always brought my 2022 Ford Escape SE Hybrid Plug-In for service since I purchased it. Every time I was treated as a valued customer by service staff, courtesy transport crew, sales, & parts personnel. The dealership is convenient, and having a ride to/from the dealership from my home is the best! Keep up the great work and I look forward to my next visit to this fine dealership!

Apr 03, 2026 -

Packey Webb Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 01, 2026

Polite, kind, fully explained everything and took about one hour. Please commend her on her excellent customer service! More

by w9wss.1
Recommend Dealer
Yes
Employees Worked With
Brenda Catano
Report | Print
Apr 01, 2026 -

Packey Webb Ford responded

It’s wonderful to know our team provided polite and clear explanations during your Ford Escape service and completed everything within an hour. We will share your compliments with the advisor who supported you. Thanks for letting us know about your positive experience.

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