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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.6
581 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 581 reviews

July 24, 2026

Very informal, not to friendly poor communication about services offered Respectfully my time is being demanded to solve a problem now More

by Driven2results
Recommend Dealer
No
Employees Worked With
Don't recall currently
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Jul 29, 2026 -

Packey Webb Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

July 24, 2026

I had experienced a problem and Ryan went above and beyond to rectify the situation. Exceeded expectations on correcting the issue. More

by kira0424
Recommend Dealer
Yes
Employees Worked With
Ryan
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Jul 24, 2026 -

Packey Webb Ford responded

We appreciate you sharing a five-star rating. Our service team is pleased to have resolved the issue with your Ford Bronco and exceeded your expectations. We look forward to assisting you again.

July 24, 2026

The price and the service were fine. But more than two weeks later the encounter and Reward Points have still not appear in my FordPass App.! When I called them and stopped by the Servi More

by Ranger Rider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Various in Service Department
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Jul 24, 2026 -

Ranger Rider responded

The price and the service were fine. But more than two weeks later the encounter and Reward Points have still not appear in my FordPass App.! When I called them and stopped by the Service Department about a week later they said it was still upstairs and the invoice hadn't been closed yet. I'm not sure what to think about this. But I am entitled to the points as well as the entry in the App.! I left a voicemail message for the Service Manager, and he did get back with me and tried to submit it or resubmit it, which I appreciated a return call from him. So we’ll see what happens.

Jul 26, 2026 -

Packey Webb Ford responded

Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

July 24, 2026

Very knowledgeable and patient with the buyer. We had so many questions that were answered, easing us into our eventual purchase More

by Cheez
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Driver Sr
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Jul 24, 2026 -

Packey Webb Ford responded

We’re delighted our team could guide you through all your questions and make you feel confident in choosing your Mitsubishi Outlander Sport. Congratulations on your purchase and enjoy every mile.

July 23, 2026

When I got my car back the driver side climate control button was jammed in and has now come off. I don't think it was like that before. More

by haaris.uddin
Recommend Dealer
No
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Jul 26, 2026 -

Packey Webb Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

July 23, 2026

Tim was and always is very professional, efficient, and thorough in his explanation - appreciate his honesty as well. More

by MIKE@MICHAELRBURNS.COM
Recommend Dealer
Yes
Employees Worked With
Tim Mattern
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Jul 23, 2026 -

Packey Webb Ford responded

Thank you for the five-star rating and for highlighting the professionalism, efficiency, and thorough explanations you received during service on your Ford Explorer. We appreciate your trust in our team’s honesty and look forward to assisting you again.

July 23, 2026

Efficient , prompt and effective. Even offered to deliver car after it was fixed. We will return! More

by timpeterson215
Recommend Dealer
Yes
Employees Worked With
Brenda Catano
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Jul 23, 2026 -

Packey Webb Ford responded

Thanks for the great feedback. We’re pleased our team delivered efficient and timely service on your Ford Explorer and that having the car returned afterward added convenience. We look forward to your next visit!

July 23, 2026

Service was grt attentive and fast very happy w service would recommend to all my ford friends More

by edward.j.pietrzak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
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Jul 23, 2026 -

Packey Webb Ford responded

Hello, thank you for sharing your experience. We’re glad your Ford E150 received attentive, fast service and that you’re so happy with the outcome. We appreciate you recommending us to your Ford friends and look forward to helping you again.

July 21, 2026

Everything was fine but did not do the transmission service I had requested drain and replace filter just drain and fill was performed More

by cwarke
Recommend Dealer
Yes
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Jul 21, 2026 -

Packey Webb Ford responded

Thank you for review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Packey Webb Ford.

July 21, 2026

The service was completed properly, efficiently and on time. Look forward to the same service n xt time. More

by bgerard4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember.
Report | Print
Jul 21, 2026 -

Packey Webb Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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