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Packey Webb Ford

Downers Grove, IL

4.6
549 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 549 reviews

July 03, 2026

Charles made the buying experience feel like home, easy breezy. Loved every minute of it More

by kumfercourtney
Recommend Dealer
Yes
Employees Worked With
Charles
Jul 03, 2026 -

Packey Webb Ford responded

We appreciate your five-star rating. We’re delighted our team made purchasing your used Honda Pilot feel effortless and welcoming, and we look forward to supporting you on every drive.

July 02, 2026

Solved the problem immediately Now everything works great. The cost was reasonable Very courteous and professional More

by RSANDERSON01
Recommend Dealer
Yes
Employees Worked With
Tim
Jul 02, 2026 -

Packey Webb Ford responded

Great to hear your Ford is back in top shape after the quick repair. We’re pleased the team handled everything professionally, courteously, and at a fair cost. Thank you for sharing your positive experience.

July 02, 2026

Walk-in, was helped right away. Clear communication on vehicle. Quick service I was a walk-in, but was still helped right away. I got the works done on my vehicle and received clear More

by giviado
Recommend Dealer
Yes
Jul 02, 2026 -

Packey Webb Ford responded

Thanks for sharing your feedback. We’re pleased our team could quickly assist with your Ford Escape and provide clear communication and service suggestions. We appreciate your five-star rating and look forward to welcoming you back for future service.

July 02, 2026

Everyone was very nice The waiting area was nice and comfortable. They honored my coupon after I reminded them I had it More

by jszalanski
Recommend Dealer
Yes
Jul 02, 2026 -

Packey Webb Ford responded

Thank you for trusting us with your Ford Expedition service. It’s great to know our team was friendly and that our waiting area offered a comfortable space. We’re glad we were able to honor your coupon and appreciate you sharing your experience.

June 30, 2026

Overall, buying my used car at Packey Webb was a positive experience. My salesman, Eric did an excellent job answering all my questions and taking care of my concerns. Once I picked up the car, I was disappo More

by micheledevosmith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric
Jul 02, 2026 -

Packey Webb Ford responded

Thank you for your feedback, and we're sorry to hear that we fell short of your expectations. Please don't hesitate to reach out to us directly to discuss your concerns, or if we can be of any assistance. We are always happy to help here at Packey Webb Ford!

June 28, 2026

They knew exactly what they had to do to get my issue solved I came in with two issues two different times and boy that Timothy he knew what he was doing. He fixed both issues within two weeks. We are so More

by Cswigs65
Recommend Dealer
Yes
Employees Worked With
Timothy
Jun 28, 2026 -

Packey Webb Ford responded

It’s great to know our team addressed both of your concerns over two visits and resolved them quickly on your Ford Edge. We’re glad you’re happy with the service and excited to keep your vehicle in top condition. Thank you for sharing your experience.

June 26, 2026

I had a good experience, not rushed or felt no pressure. All of my calls were returned in a timely fashion. I would recommend to a friend to go to packey Webb Ford More

by kemanuelson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elliott
Jun 26, 2026 -

Packey Webb Ford responded

We appreciate your recommendation. It’s great to know you felt comfortable and received timely updates while finalizing your new Ford Expedition. If you or a friend ever have questions, please let us know.

June 25, 2026

Polite and efficient Timely, detailed description, nice shuttle and driver, reasonably priced, will cotnue to use More

by SASABAHOME
Recommend Dealer
Yes
Jun 26, 2026 -

Packey Webb Ford responded

Great to hear our team provided polite, efficient service with detailed explanations and a comfortable shuttle experience. It’s encouraging to know our pricing met your expectations. We look forward to caring for your Ford Explorer again.

June 25, 2026

Have been a life long packey client. Had poor experience a few years ago and only came back because it's the closest dealer and had a recall to check on. While there for that, I was told More

by jill.scharringhausen
Recommend Dealer
No
Jun 29, 2026 -

Packey Webb Ford responded

We're sorry to hear about your experience, Jill, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

June 25, 2026

Wasn't happy with the fact my check Engine light came back on 5 minutes after I left the dealership More

by Tj
Recommend Dealer
No
Jun 29, 2026 -

Packey Webb Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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