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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.6
549 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 549 reviews

June 25, 2026

She was helpful and very friendly There was a service issue and she got me in right away and took care of things for me More

by CHRISTINE.A.WARMAN
Recommend Dealer
Yes
Employees Worked With
Kaitlynn
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Jun 25, 2026 -

Packey Webb Ford responded

Thank you for sharing your experience. We’re glad our team member could assist you quickly and resolve the issue with your Ford Escape. We appreciate your trust and look forward to supporting your vehicle needs in the future.

June 25, 2026

Ernie Mateo was my main point of contact and he was lovely- extremely patient and gave me plenty of space while I was considering an unplanned vehicle purchase. More

by Jrpowe5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernie Mateo, Jack Webb, Rob & Bob Driver
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Jun 26, 2026 -

Packey Webb Ford responded

Thanks for sharing about your experience with Packey Webb Ford. We appreciate your business and hope to see you again soon!

June 25, 2026

Had a little trouble with the price but that was finally agreed upon. Diego, Misa were great. More

by sgrgifts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego, Misa & Jack
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Jun 25, 2026 -

Packey Webb Ford responded

Thank you for sharing your experience with us! We're happy to hear it went well with Diego and our team. We truly appreciate your feedback.

June 23, 2026

I had to continuously check on my car. The mechanic found something but no one let me know until I followed up. And it ended up costing me hundreds more. More

by CAGUIRRE56
Recommend Dealer
Yes
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Jun 24, 2026 -

Packey Webb Ford responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

June 23, 2026

Ryan was great per usual, always guiding me to the best options for my vehicle maintenance. More

by bgoss
Recommend Dealer
Yes
Employees Worked With
Ryan Rioux
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Jun 23, 2026 -

Packey Webb Ford responded

Thank you for trusting our team with your Ford F-150 maintenance. We’re glad to hear the guidance on service options continues to meet your expectations, and we look forward to helping you again.

June 21, 2026

Service didn't fix the problem Problem with brakes making noise and the service tech couldn't locate the problem More

by leitl329
Recommend Dealer
No
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Jun 25, 2026 -

Packey Webb Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 21, 2026

Missed obvious issues when replacing catalytic convertor. The panels underneath car were loose and needed some screws replaced or may have been removed and never reinstalled properly. In either case the pl More

by M.WASZCZAK.74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No clue
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Jun 25, 2026 -

Packey Webb Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 21, 2026

Prompt service. Courteous. Full information on recommended services, fair timeframe and prompt delivery. No more More

by carol_hill61
Recommend Dealer
Yes
Employees Worked With
Tim
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Jun 21, 2026 -

Packey Webb Ford responded

Thank you for sharing your experience with service on your Ford Edge. We’re glad our team provided prompt, courteous care, clearly explained the recommended work, and returned your vehicle on schedule.

June 20, 2026

I already have answered your question on this. I brought my I've always brought my vehicle in and talked to Kaitlyn and she's been excellent helping me solve the problem and tell me what needs to More

by damark1
Recommend Dealer
Yes
Employees Worked With
Kaitlyn
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Jun 20, 2026 -

Packey Webb Ford responded

Thank you for trusting our service team with your Ford F-150 on every visit. We’re pleased to hear about the consistent care you receive. We appreciate your loyalty and look forward to assisting you again.

June 20, 2026

Desk staff & cashiers are friendly and courteous. Waiting room is clean & relaxing. Done ?? More

by DOREYJEAN
Recommend Dealer
Yes
Employees Worked With
NICK
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Jun 20, 2026 -

Packey Webb Ford responded

Thank you for mentioning our friendly desk staff and cashiers and the clean, relaxing waiting area. We’re glad the service on your Ford F-150 went smoothly. We appreciate you trusting us with your truck.

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