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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.7
518 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 518 reviews

June 01, 2026

I believe the work was done correctly. Unfortunately, when I arrived at the appointment the car part was not available. Waiting for delivery. So I had reschedule my appointment. More

by WENTHENL
Recommend Dealer
Yes
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Jun 02, 2026 -

Packey Webb Ford responded

Thank you for taking the time to leave us a review. We apologize for the delay and inconvenience. We truly appreciate your business.

June 01, 2026

Kaitlynn was extremely professional, helpful, knowledgeable, prompt, and polite. It was a pleasure working with Kaitlynn in your Service Department. When my Ford Explorer requires service again, More

by MARCOMALLEY
Recommend Dealer
Yes
Employees Worked With
Kaitlynn Barg
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Jun 01, 2026 -

Packey Webb Ford responded

Thank you for sharing your experience with the service on your Ford Explorer. We’re glad our team member provided knowledgeable and prompt assistance. We appreciate your trust and look forward to helping you again.

May 30, 2026

All employees are welcoming and the dealership is clean and comfortable. Add little free snack to the waiting room would be a nice touch. More

by teristumz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 30, 2026 -

Packey Webb Ford responded

Thank you for visiting us for your Ford Explorer service and for sharing your positive experience. We’re pleased our team made you feel welcome and that our facility was comfortable. We appreciate your snack suggestion and will share it with our service team.

May 29, 2026

Great job took care of the problem I felt that the job was very thorough More

by Bfoltz3650
Recommend Dealer
Yes
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May 29, 2026 -

Packey Webb Ford responded

Thank you for bringing your Ford Focus in for service. We’re glad our technicians addressed the problem thoroughly. We appreciate your confidence in our work.

May 29, 2026

Always reliable, efficient and on time. I have my vehicle serviced every 3,000 miles and have always experienced the same consistent quality service. More

by OFESARAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No names
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May 29, 2026 -

Packey Webb Ford responded

It’s rewarding to hear that our team’s reliable and efficient service has met your expectations every time. Thanks for trusting us with your Ford maintenance every 3,000 miles. We appreciate your loyalty and look forward to serving you again.

May 28, 2026

Packey Webb is thorough, competent, professional and wonderful. And it is always a positive experience when I take my car in for service. More

by jenleble
Recommend Dealer
Yes
Employees Worked With
Brenda
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May 29, 2026 -

Packey Webb Ford responded

Thank you for sharing your experience and rating us so highly. It’s great to know our thorough and professional approach makes servicing your Ford Edge a positive visit every time. We look forward to assisting you again.

May 28, 2026

The service advisor was very polite and acted professionally. I waited for my vehicle and the service was completed in a professional and timely manner. I will continue to give my business to Pac More

by alpapish3393
Recommend Dealer
Yes
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May 28, 2026 -

Packey Webb Ford responded

Thank you for highlighting our service advisor’s professionalism and timeliness during your Ford Explorer service. We’re grateful for your recommendation and pleased that you’ll continue to trust us with your business. We look forward to assisting you again.

May 27, 2026

Second to none! ! Service amazing, sales staff great No pressure, no sale pressure and a pleasure to work with More

by chris.gibbs77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in Service
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May 27, 2026 -

Packey Webb Ford responded

It’s wonderful to hear our team delivered a pressure free sales experience alongside amazing service for your Ford. Thank you for sharing your feedback and for trusting us. We look forward to helping you again.

May 23, 2026

Great service and work as always! They’re very friendly and always keep you informed More

by RICHC219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
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May 23, 2026 -

Packey Webb Ford responded

Thank you for highlighting our team’s friendly service and clear communication during your Ford Fusion maintenance. We look forward to serving you again.

May 23, 2026

Quick and easy Matt was super helpful and friendly. Got me in and out of there quick. Whole experience was great. More

by dan@doocare.com
Recommend Dealer
Yes
Employees Worked With
Matt
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May 23, 2026 -

Packey Webb Ford responded

We’re pleased to hear the process was quick and that our team was friendly and helpful. Congratulations on your new Ford Maverick, and enjoy many great drives ahead. Thank you for sharing your experience.

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