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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.7
492 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 492 reviews

May 07, 2026

Friendly and knowledgeable staff, good experience Timothy Mattern explained in detail what needed to be done with my car and it was done in excellent time I would recommend Packey Webb 100% More

by amagana0802
Recommend Dealer
Yes
Employees Worked With
Timothy Mattern
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May 07, 2026 -

Packey Webb Ford responded

We’re delighted that our staff provided a clear explanation and prompt service on your Ford Focus. Thank you for recommending us and we look forward to assisting you again.

May 07, 2026

This dealership has excellent service. Their staff is also excellent. I would recommend the staff. More

by PBAMBERGER03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Mattern
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May 07, 2026 -

Packey Webb Ford responded

Thank you for recommending our team for your Mercury Grand Marquis service. We’re pleased to hear our staff and service met your expectations. We look forward to the next opportunity to assist you.

May 06, 2026

Easy to drop off my car, fast service, good price, good communication from the service team More

by allison.webb01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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May 06, 2026 -

Packey Webb Ford responded

It’s great to hear dropping off your Ford Explorer was hassle-free and the service was quick. We’re happy the price worked for you and our team kept you well-informed. Thanks for choosing us and we look forward to your next visit.

May 06, 2026

It was okay- wish communication regarding car pick up was better because i was told a date and it ended up being much later More

by Demitra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelynn, jim?
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May 07, 2026 -

Packey Webb Ford responded

Demitra, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't live up to expectations. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned, and we would love the opportunity to get in touch with you and address your concerns.

May 06, 2026

Was a pleasure buying a car, a 2023 Expedition with 14000 miles at Packey Webb, no games, no xx. Thanks Bob and all those it Packey Webb. More

by mebfitter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Driver
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May 06, 2026 -

Packey Webb Ford responded

It’s great to know that buying your 2023 Ford Expedition with 14,000 miles was smooth and straightforward. We hope you enjoy every mile in your Expedition, and we’re here if you need anything else.

May 06, 2026

I’ve been going to Packey Webb for years. Their service team is always helpful and professional and friendly. The work gets fixed, right, and any issues are handled with the urgency they dese More

by jeffreybergholtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The Service team
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May 06, 2026 -

Packey Webb Ford responded

Thank you for trusting us with your Ford F-150 over the years. We’re glad our service team’s friendly, professional approach and prompt attention continue to meet your expectations. We appreciate your loyalty and look forward to helping you again soon.

May 05, 2026

Nice dealership. Friendly service.. Purchased a couple vehicles from them. Service for last oil change took over 2 hours, though. More

by DRHUGHCONWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall names of employees
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May 06, 2026 -

Packey Webb Ford responded

Thank you for your feedback. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Packey Webb Ford.

May 05, 2026

My consultant was very friendly and accommodating and interested with my concerns about my vehicle. More

by YVETTE50.LV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, I forgot the one young lady and the young man who sit next to Nick.
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May 05, 2026 -

Packey Webb Ford responded

Thank you for sharing your feedback about our service team. We’re glad your consultant listened to your Ford Explorer concerns and provided friendly, accommodating support. We look forward to helping you again.

May 04, 2026

Was in from out of town, serviced. My previous cars and trucks, they have always been consumer friendly, thanks for the oil change and rotation on short notice! More

by Johnkawka2468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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May 04, 2026 -

Packey Webb Ford responded

Thank you for choosing us to service your Ford F-150 while you were in town. We’re pleased we could handle an oil change and tire rotation at short notice and provide the friendly experience you’ve come to expect. Safe travels, and we look forward to your next visit.

May 04, 2026

The service department always excels when I bring my truck in. They only do what’s required and do it well.no surprises when I pick up the truck. More

by Poconnor2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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May 04, 2026 -

Packey Webb Ford responded

It’s great to hear our service team continues to give your Ford F-150 exactly what it needs without any surprises. Thank you for trusting us with your truck, and we look forward to helping again.

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