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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.7
428 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 428 reviews

April 01, 2026

Good service, reasonable time, comfortable waiting room. Wish pricing would be more reasonable. Friendly and knowledgeable customer service people. More

by DERUITER_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Chiano
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Apr 01, 2026 -

Packey Webb Ford responded

We’re glad your Ford service visit was handled efficiently and that you found the waiting area comfortable. We appreciate your feedback on pricing and will share your comments with our team. Thank you for highlighting our staff’s friendly and knowledgeable service.

April 01, 2026

Quick efficient service. Love the car wash! Easy scheduling and prompt delivery. Really nice folks. More

by gregthebassplayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Apr 01, 2026 -

Packey Webb Ford responded

Great to hear the service was efficient and that you enjoyed the car wash. We’re glad scheduling went smoothly and your Ford returned promptly. Thank you for recognizing our team’s friendliness.

March 30, 2026

My car was serviced quickly and easy. The staff was helpful and polite My car was serviced quickly and easy. The staff was helpful and polite to me More

by Kostamerikas
Recommend Dealer
Yes
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Mar 30, 2026 -

Packey Webb Ford responded

We’re thrilled by your perfect rating. It’s great to hear our team provided prompt and efficient service for your Ford Mustang while staying helpful and polite. We look forward to assisting you again.

March 30, 2026

Friendly, fair pricing and repairs were done on time. was a little confused on billing,but total came out as inspected More

by CNDQUINT
Recommend Dealer
Yes
Employees Worked With
My advisor was not there and don't remember his name
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Mar 30, 2026 -

Packey Webb Ford responded

It’s great to hear our team was friendly, pricing felt fair, and your Ford Ranger repairs were completed on time. Thank you for mentioning the confusion around billing; we’ll use your input to make that clearer. We appreciate you trusting us with your service needs.

March 30, 2026

Courteous, Helpful, Explained all service done. Service personnel were very efficient. All personnel involved exceeded my expectations. More

by steve.buck0105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest in sales, and Nick in service
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Mar 30, 2026 -

Packey Webb Ford responded

Thank you for sharing your experience with our service team on your Ford Explorer. We’re delighted they were courteous, helpful, and efficient, and that we exceeded your expectations. We appreciate your feedback and look forward to serving you again.

March 29, 2026

Packey Web was amazing in our recent work needed. They were attentive in every aspect and were very knowledgable. Thank you Packey Web! More

by Kberek2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Mar 29, 2026 -

Packey Webb Ford responded

Thank you for sharing your positive experience with the recent service on your Ford Explorer. We’re glad our team was attentive and knowledgeable throughout the process. We look forward to assisting you again in the future.

March 29, 2026

They were able to accommodate me on short notice and answered all my questions and solved all my issues. More

by michaeltupy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
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Mar 29, 2026 -

Packey Webb Ford responded

Thank you for the five-star rating. We’re glad our team could fit you in on short notice and address all your questions and concerns with your Ford Bronco Sport. We appreciate your feedback and look forward to assisting you again.

March 28, 2026

My experience buying my 2026 Escape ST Line Select at Packey Webb Ford was outstanding!
 I am happy with the selections, colors & transparent pricing for my purchase. Over many years I have purchased More

by Blonde78
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Charles Franz
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Mar 28, 2026 -

Packey Webb Ford responded

We’re thrilled you love your new 2026 Ford Escape ST Line Select and appreciate your feedback on our selection, color options, and transparent pricing. It’s rewarding to know our friendly, no-pressure environment has brought you back over many years. Thanks for choosing us again and highlighting our team’s dedication.

March 28, 2026

Did a great job servicing my Fusion and completed it very quickly and washed it afterwards. Thanks. More

by mark.secor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Catano
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Mar 28, 2026 -

Packey Webb Ford responded

It’s wonderful to hear the team serviced your Ford so promptly and gave it a fresh wash afterward. We appreciate you sharing your experience and letting us help. We look forward to welcoming you back.

March 27, 2026

Very accommodating, easy to work with, explained in detail what needed to be completed and about how long it would take to complete. More

by N.GOLCHERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with several people
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Mar 27, 2026 -

Packey Webb Ford responded

Thank you for sharing how accommodating our team was and for noting the clear explanations on each step and timeline for your Ford’s service. We appreciate you choosing us and look forward to assisting you again.

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