Packey Webb Ford

Don't purchase your vehicle here I came into packey webb with the full intention to purchase a Ford Fusion. They did have a nice selection to choose from. The salesman was very knowle I came into packey webb with the full intention to purchase a Ford Fusion. They did have a nice selection to choose from. The salesman was very knowledgeable and very helpful. However, when it came to make a deal the sales manager was a bit of a scammer. The salesman showed me the Kellyblue book value of the car which was between a couple values. They were asking for the highest price of course. The car did have a few issues though such as navigation issues and the touch screen was rather slow. So I offered what I thought was a reasonable price to the salesman. The sales manager came back and was rather unpleasant. His first question to us was where did you even come up with those numbers. The sales manager continued to ramble on and on about how that price was way to low and that we will never find one in that value. He continued to talk for quite a while. It almost got to that point where I just wanted to tell him to shut up and make a counter offer. The other thing that was rather a bit annoying was the fact he couldn't give us a counter offer and he seemed unwilling to change from the asking price. My experience at packey webb was quite unpleasant and I wouldn't recommend it. The next day I went to joe cotton in Carol Stream and I had a completely different experience. I purchased a Ford Fusion their with the offer I made at packey webb. More

talk to adam pineda Adam P helped me so much! he listened to what i needed and wanted and made sure I got the best deal out there. Truely make sure you buy a car from him Adam P helped me so much! he listened to what i needed and wanted and made sure I got the best deal out there. Truely make sure you buy a car from him!! and for the warnenty, talk to kevin. More

Premuim Care warranty I purchased there doesn't cover that? I purchased a Premium Care Warranty from Packey Webb Ford. When I had to bring my car in for an odd noise I heard from the front driver side I made an I purchased a Premium Care Warranty from Packey Webb Ford. When I had to bring my car in for an odd noise I heard from the front driver side I made an appointment to drop it off. I mentioned on the phone when I scheduled the appointment I have a Premium Care Warranty and was told the deductible was $100. I dropped the car off that morning and explained my concern about the noise and mentioned again I have a warranty that I purchased there. A few hours later I got a call from the service advisor. He said good news, they troubleshooted the noise and the car is done and ready to be picked up. When I got there I was told "fortunately it was just a loose screw and we were able to tighten it up. That will be $150". I said I have the Premium Care Warranty with a $100 deductible but I was told "that's not covered, please see the cashier on your way out". Nice. I paid and then waited 20 minutes while they looked for my car. They didn't even wash it. More

Insane Prices for Incomplete Service/Abusive service manager I brought my car in to have a simple Check Engine light examined, with the vehicle still within the 5 year / 60,000 mile power-train warranty under th I brought my car in to have a simple Check Engine light examined, with the vehicle still within the 5 year / 60,000 mile power-train warranty under the reasonable impression that an engine-related defect would be covered under Ford's standard warranty. After the service technician was finished examining the cause of the problem, I was charged a whopping $140 "diagnostic" fee, which only involved the service technician plugging in an OSB sensor and reading off a computer code. This type of test can be done for free at Auto Zone. The only reason I went to the dealer from the start was due to the warranty being in play, and because I wanted to give this local dealership the chance to win over my business for future maintenance outside of routine oil changes and tires. This $140 charge did not include the additional cost of the proposed repair, which involved the replacement of a canister purge valve, for which they wanted to charge me an extra $265. The part only costs about $40-50 on Auto Zone and the installation is fairly simple. When I disputed the diagnostic charge with the service manager I was essentially fed a load of garbage about how diagnosing the problem involved a large amount of disassembly and labor, despite the whole process taking less than half an hour and not requiring any physical diagnosis beyond the computer code. I pointed out that I assumed this would be a warranty-covered repair given that it was a "check engine light" issue, and the power-train warranty covers any defects in engine components. The service manager's excuse was that because the faulty component was technically part of the emissions system, the engine warranty didn't cover it's replacement. I explained that a $140 fee to simply check a computer code was insane given that I could have had that performed for free nearly anywhere else. I only came to the dealer based on the rapport that I had begun to build with them from my past visits. At this point the service manager started to become agitated and soon became outright abusive and aggressive, repeatedly stating that I "was going to pay the fee" if I wanted my car released. I then asked if this is how they treat all repeat customers, and if he thought losing all of my future business as a local dealership and repair facility was really worth $140 to him. I had even mentioned before the time of the repair that I was planning on having a coolant flush performed with them, which alone would have been about $150 of future business, not to mention the $700+ I had previously spent on tires there. The manager shrugged this off and mentioned that he "sells tires all the time" and clearly implied that my repeated business was not a concern of his. Because of the downright abusive, misleading, egotistical, rude, and highly unprofessional manner in which I was treated, and the fact that they charged me over $100 to perform no work and not actually resolve my problem, I cannot recommend this dealership to anybody for any reason. I highly advise potential customers to steer clear of this place in favor of an independent repair shop, or at least a different Ford dealer. While my experience dealt only with the service department, any dealership upper management that allows this type of behavior from its staff should be avoided at all costs. More

Excellent Professional, Expedient Service As usual, my recent routine auto service needs (oil change, etc.) were met in an exceeding expectations manner by Service Advisor Chris Rokosh, who re As usual, my recent routine auto service needs (oil change, etc.) were met in an exceeding expectations manner by Service Advisor Chris Rokosh, who reviewed the results of the maintenance inspections upon completion. More

Insurance Fruad I visited this dealership a while back attempting to trade my vehicle in. I was asked to sign a hand written contract saying if they could get me at t I visited this dealership a while back attempting to trade my vehicle in. I was asked to sign a hand written contract saying if they could get me at the payments I wanted, they would earn my business. I had no problem with this because with $1000 down and no more than $450 a month was my budget and that's what was on the contact. So the guy I worked with came back with "exciting news". He told me he was able to work out a deal on my price range. He offered me $1000 down and $400 every 2 weeks. I explained that was double what I planned to pay. He then proceeded to ask if I had GAP insurance. At that time I didn't know what that was. He began yo explain to me that if I wasn't in the current car loan, he would be able to easily get me to the price I wanted. I told him the only way I could get out was if the dealership purchased my vehicle. He explained that I was upside down on my loan however, if something was to "happen" to my car, the GAP insurance would cover me anf I would be wiped clean and could get into one of his cars. At that time I caught on to what he was trying to do. I then asked him was he asking me to intentionally commit insurance fraud. When he finally realized I caught on, he changed his mind and told me there was nothing that could be done. More

Disappointed, Frustrated, Poor Service Event Took our 2012 Ford Fiesta to Packey Webb for some Recalls, Transmission issues, and an oil change. Called ahead to talk with their Service Dept. to ma Took our 2012 Ford Fiesta to Packey Webb for some Recalls, Transmission issues, and an oil change. Called ahead to talk with their Service Dept. to make sure they could get completed in one day - was told yes, they had plenty of parts. Dropped it off the night before. Started calling at 11 AM to get updates because if they weren't going to finish it I had to make other car arrangements. Called 4 times thru 4:30 PM, spoke with a Keith and a Brian and only got excuses on how busy they were. Also left multiple voice messages with Morgan, who I was told was the Service Writer for my vehicle. Never got much help from anybody. Brian did say to call back about 4:30 if I didn't hear from Morgan by then. Well, I didn't, so I called once again and got a Michael - finally some action. Michael tried getting Morgan on the line and when that didn't happen, he asked for my PH# and said he was going down to Morgan's desk to get some answers. Michael DID call me back about 4:50 to say the car will be done by 6 PM. Morgan finally called me at 5:45 PM to say the car will be done by 6 PM and we could pick it up after that. Went to PW at 7 PM and what another adventure. Went to cashier, paid for what we owed, and was told a Porter will bring the car out front - NOT. Waited for a while and then went back inside - looked thru the Service Windows and saw the car still in a service bay with the hood open - ugh! The Porter came thru the door and said 'this isn't good'. Finally someone from Sales came over to see what the issue was. He had to call the Service Mgr. at home to see if the car was done. It was, but they had to get it out of there and clean it. We finally got the car 1 hour after showing up to pick it up. My time is as valuable as theirs. Would I go back there or recommend them for Service - NOPE. I'll drive further and go to Willowbrook Ford where they know the meaning of Customer Service, actually call you back, and the Service Writers are responsive. More

Oil change They changed our oil and it was fantastic! They could not have done a better job! I appreciate your business! Great job! Please recommend this dealer They changed our oil and it was fantastic! They could not have done a better job! I appreciate your business! Great job! Please recommend this dealership to others! More

Condescending scam artists I went to packey Webb ford to look at leasing a Ford Escape, the salesmen was very nice at first but once we started talking money became very condes I went to packey Webb ford to look at leasing a Ford Escape, the salesmen was very nice at first but once we started talking money became very condescending. With telling me the fair category in Kelly blue book is immaculate condition and then coming up with a lease payment he couldn't explain. Before shopping, like most responsible adults, I did some research online. I was able to make the same car with a lease payment of $195 and he came to me with a $320 payment per month! He then proceeds to tell me that the taxes are what makes it so much different (that is $4500 dollar taxes over 3 years on a 29,000 car! And from my understanding you only pay taxes on the amount of the lease.) so I asked him to see what the taxes are and he told me they don't have those numbers. He then pulls up the ford calculator and makes the same car in front of me- resulting in a $195 payment- his excuse now is that their calculators on the website are wrong and instead of putting $4000 down you'd actually have to put down $8000... A manufacture wouldn't last long having such a faulty calculator on their website. Avoid this dealer and their shady business practices at all cost. More

Poor Service Experience This review is for my father, a retire on a limited income. He bought a CMax from Packey Webb Ford and had a good experience with the purchase and sa This review is for my father, a retire on a limited income. He bought a CMax from Packey Webb Ford and had a good experience with the purchase and sales person. He really likes the car and the gas mileage he gets. After the car purchase, he wanted a roof rack installed and had Packey Webb Ford order and install it. When the parts came in, he took the car to the service department for installing. When it came out, it wasn't the roof rack he asked for. Now they are telling him they will only rebate $130 of the over $500 it cost due to restocking fee, etc. IT WAS THEIR ERROR and they are expecting a retiree to pay for their error. This is pathetic service. It's been 3 months now and they are doing NOTHING to fix this. Very, very poor service. We expect a resolution to this soon. More