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Packey Webb Ford
Downers Grove, IL
473 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 473 reviews
November 18, 2009
What a great dealership. My visit was a pleasure, i was treated very well and there are no overbearing staff either which makes you feel as though you can take your time comfortably. The level of service treated very well and there are no overbearing staff either which makes you feel as though you can take your time comfortably. The level of service is superb and i will highly recommend to my friends and work colleagues. I think a lot of dealerships would learn a lot from these guys !! More
by osmington
Employees Worked With
Todd Budish
November 18, 2009
I have to say that if you're in the market for a Ford, you should definitely go here. The employees that worked with me were cool and funny. I decided to get a Mustang, and everything is running absolutel you should definitely go here. The employees that worked with me were cool and funny. I decided to get a Mustang, and everything is running absolutely great. I thought that the price was good, the employee that worked with me even decided to trim the price down to a better price for me, which is always a good thing. :) More
by jason946
Employees Worked With
Ernie
October 19, 2009
My experience with dealership was horrible. I went in there to look at a used car and took it for a test drive and did like the car but still had some shopping around to do as this was the first vehicle there to look at a used car and took it for a test drive and did like the car but still had some shopping around to do as this was the first vehicle I looked at. Bill witt was my salesperson and he asked if I would like to put 500.00 down to hold the vehicle until I made a decision and I agreed but I was very specific about the fact that I still was undecided and asked about the policy if I changed my mind and about getting a refund and he said that wouldn't be a problem. I also asked if I would be able to just phone in my decision to cancel because this dealership was about 45 mins from my home and he said that "could be worked out" as well. So I ended up deciding against purchasing a car from Packey Webb and phone Bill on the date that I specified that I would call him and again he said no problem. Well a week goes by and no refund so I call Bill again and he now has changed his tune. He now says that I agreed to buy the vehicle and wouldn't be recieving a refund after all. so they think it is ok to keep my 500.00 for test driving a car at their dealership. I would be very careful dealing with a dealership that has these kind of policies and manipulations!! More
by susycorcoran
Employees Worked With
Bill Witt and Todd Budish
