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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.7
428 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 428 reviews

March 22, 2026

Matt was great to work with, knowledgeable with no pressure. Other staff also very good to work with. They all seemed to be happy to be there. Not something you always get at a car dealership. More

by stevenjsuper
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt
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Mar 22, 2026 -

Packey Webb Ford responded

Thank you for sharing your positive experience with our team during your purchase of a used Ford Mustang Mach-E. We’re delighted to hear the atmosphere felt welcoming and our staff provided helpful expertise without any pressure. Enjoy your Mach-E and let us know if you need anything else.

March 22, 2026

Sick of being ripped off at the Dealership. I will be using my local mechanic from now on. Way too expensive. Tired of slick service reps and deceptive price gouging. More

by Jmanalli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doesn't matter
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Mar 26, 2026 -

Packey Webb Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Mar 26, 2026 -

Packey Webb Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 22, 2026

Honest, and helpful. The sales and the service department both really helped me out in a bad situation. More

by DECKER.AARON.JOHN
Recommend Dealer
Yes
Employees Worked With
Ernie, and tom in finance.
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Mar 23, 2026 -

Packey Webb Ford responded

Here at Packey Webb Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

March 20, 2026

Packey Webb is the only ford dealership where my 2014 ford flex feels comfortable getting the little things tended to. More

by craigmleslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Red haired girl jumped in when everyone else was busy with other customers.
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Mar 20, 2026 -

Packey Webb Ford responded

It’s great to hear that your Ford Flex feels at ease when you bring it in for those small service items. Our team focuses on attentive care to ensure everything is handled smoothly. Thank you for trusting us with your maintenance needs.

March 19, 2026

Prompt and excellent services, and is quick and convenient as well as friendly customer service More

by NICHOLASFARIELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Mar 19, 2026 -

Packey Webb Ford responded

We appreciate the five-star review. Our team is glad they could provide prompt, convenient, and friendly service for your Ford Explorer. We look forward to seeing you again.

March 19, 2026

Adam was great easy to deal with. Finance guy was good. This is my first Ford traveled 115 miles to get there was worth the trip. Was disappointed the rear wiper blade was torn should More

by GaryR1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Rezka
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Mar 19, 2026 -

Packey Webb Ford responded

Thank you for traveling 115 miles to purchase your first Ford and for recognizing how smoothly our team handled the process. We apologize for the torn rear wiper blade that slipped past our 139 point inspection and will review our certification steps to improve. We appreciate your feedback and look forward to supporting you as a Ford owner.

March 18, 2026

Went in for an oil change, 2 air filters & 2 recalls This time the when I requested no car wash, they honored my request. However they did not check the air in my tires. Next morning my tires were low. 1 rec More

by GOTPUG21
Recommend Dealer
Yes
Employees Worked With
Service team
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Mar 19, 2026 -

Packey Webb Ford responded

Thank you so much for your kind words, and for taking the time to leave us this feedback. We value your business and apologize for not checking your tires.

March 18, 2026

I had a headlight bulb replaced while I waited. No appointment. I have no idea who the technician was. I was there a little more than an hour. More

by LLARRYO1
Recommend Dealer
Yes
Employees Worked With
No idea ?????
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Mar 19, 2026 -

Packey Webb Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

March 15, 2026

The appointment was scheduled and Nick greeted my daughter, Becky, with a positive attitude and informed me when the repair was complete. He is very knowledgeable and friendly. It makes coming in for More

by bgrecco01
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
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Mar 15, 2026 -

Packey Webb Ford responded

We’re grateful you took the time to share your experience. It’s wonderful to hear our team’s clear communication and friendly service made your Ford Explorer repair a pleasant visit for you and your daughter. Thank you for your feedback, and we look forward to helping you again.

March 15, 2026

Great service, Nice people to work with. I've owned 2 Ford vehicles les since 1995 and haven't been disappointed yet. Keep up the excellent work!! More

by Stahln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, John in Service
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Mar 15, 2026 -

Packey Webb Ford responded

We appreciate your loyalty to Ford since 1995 and are thrilled our staff provided great service on your Escape. It’s wonderful to know our team was easy to work with. We look forward to caring for your Ford on every future visit.

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