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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.6
661 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 661 reviews

August 29, 2026

easy from start to finish The entire purchasing process was easy from start to finish. They had the car ready for me when I arrived and the paperwork for the lease was quick and efficient More

by KJEDLICKA44
Recommend Dealer
Yes
Employees Worked With
misaela
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Aug 29, 2026 -

Packey Webb Ford responded

We’re glad the leasing process for your Bronco was seamless from beginning to end. Hearing that your vehicle was ready when you arrived and that the paperwork was handled efficiently means a lot to our team.

August 28, 2026

Needed a repair for service engine light. Service Dept advised when they could get me in and work on my car. Returned my car on time. More

by jubak19
Recommend Dealer
Yes
Employees Worked With
Tim
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Aug 31, 2026 -

Packey Webb Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 28, 2026

Service repair They were knowledgeable, gave me great help, visit was well timed and thorough More

by CHRISTINE.A.WARMAN
Recommend Dealer
Yes
Employees Worked With
Tim & Nick in service
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Aug 28, 2026 -

Packey Webb Ford responded

We’re glad the service visit for your Escape was efficient and thorough. Your comments about our team’s expertise and the support provided mean a lot to us.

August 28, 2026

Dealer of choice for over 30 years. The high quality of service is why I am a customer. More

by RSANDREWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KAITLYNN BARG
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Aug 28, 2026 -

Packey Webb Ford responded

After more than thirty years of trusting our service department, knowing the high quality of our work is why you keep coming back means a great deal to our service team. Thank you for trusting us with your Ford Taurus.

August 27, 2026

I came to the dealership 3 times for the same problem overheating they kept my car first for 2 days second time for 6 days third time for another 2 days when I said m gona talk to general manager .. i di More

by NAVEEDIQBAL279
Recommend Dealer
No
Employees Worked With
Nick
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Aug 31, 2026 -

Packey Webb Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

August 27, 2026

Always feel well and honestly taken care of. Life is good I love my wife. More

by Readbo1949
Recommend Dealer
Yes
Employees Worked With
Wonderful Nick Dennis
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Aug 27, 2026 -

Packey Webb Ford responded

Thank you for the five-star rating and for trusting our service department with your Ford Edge. Knowing you feel genuinely well looked after each visit is truly rewarding.

August 27, 2026

Very good work to keep our vehicles running at their best. We are always satisfied with the service. More

by ring66
Recommend Dealer
Yes
Employees Worked With
Tim M
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Aug 27, 2026 -

ring66 responded

It's a plus!

Aug 29, 2026 -

Packey Webb Ford responded

Thank you for your very kind review. Tim and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Packey Webb Ford.

August 27, 2026

Excellent experience Bob was the most honest salesman I've ever worked with. And I have purchased many vehicles over the years. More

by grinterg1960
Recommend Dealer
Yes
Employees Worked With
Bob Driver
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Aug 27, 2026 -

Packey Webb Ford responded

Your recognition of our team’s honesty reflects how we aim to treat every customer. Thank you for the five-star rating and for choosing our dealership for your new Ford.

August 26, 2026

pleasant, helpful, and fixed issue very quickly Nick was very friendly and professional. He told me what issue was and worked efficiently. I would go bank to Packey Webb for service as long as he works on m More

by Italian girl
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
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Aug 26, 2026 -

Packey Webb Ford responded

Our service team is pleased we could identify and fix the issue in your Fusion so efficiently. Hearing that you found our explanations clear and our service friendly means a great deal to us.

August 23, 2026

Very friendly and listened to my needs and met them Would recommend to family and friends More

by jonathandixon77
Recommend Dealer
Yes
Employees Worked With
Eric Mateo
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Aug 23, 2026 -

Packey Webb Ford responded

Thank you for recommending our dealership to your family and friends. We’re glad our team could understand your needs and help you select the right new Ford Maverick.

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