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Packey Webb Ford

Downers Grove, IL

4.7
492 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 492 reviews

April 25, 2026

Things went well. Very professional, easy to work with. Courteous and knew exactly what was needed. More

by DFOUNTAINONEAL
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
Apr 25, 2026 -

Packey Webb Ford responded

It’s wonderful to hear that our team handled your Ford Fusion service professionally and efficiently. We’re glad the process was straightforward and our staff provided courteous support. Thank you for trusting us with your service needs.

April 25, 2026

Everyone is always nice & never intimidating. Always keep me informed with what's happening. Everyone is always nice & never intimidating. Always keep me informed with what's happening. More

by Jpekny
Recommend Dealer
Yes
Apr 25, 2026 -

Packey Webb Ford responded

Glad the service team made you feel at ease and kept you updated throughout your Ford Edge visit. Your feedback encourages our team to maintain clear communication. We look forward to assisting you again.

April 24, 2026

Went in for an oil change. Finished fairly quickly while I waited. Thankful also for the carwash. Would have liked a heads up about the points that were still on my account More

by jonie131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Apr 25, 2026 -

Packey Webb Ford responded

We appreciate your feedback on the quick oil change and car wash for your Ford Bronco Sport. We’re sorry we didn’t mention your available points during billing. Your input will help us improve our communication so you can take full advantage of your account benefits.

April 24, 2026

Tim is very experienced and professional. And always has good communication. Tim did a great job. More

by Cdm714
Recommend Dealer
Yes
Employees Worked With
Tim Mattern
Apr 24, 2026 -

Packey Webb Ford responded

We’re glad to hear our service team provided professional and experienced attention for your Ford while keeping you informed throughout. Thank you for your five-star rating and for trusting us with your vehicle.

April 24, 2026

Nick and service team handled the appointment and completed all the work on time and as promised. Packey Web has one of the nicer waiting areas too with ample chairs and tables to work while you wait More

by JohnAMc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Apr 24, 2026 -

Packey Webb Ford responded

Thank you for letting us know your appointment went smoothly and the work was finished on time. It’s great the waiting area offered ample seating and workspace during your visit. We appreciate you trusting us with your Ford.

April 23, 2026

Perfect Great experience great service Great experience great service and thank you very much for the big effort to get a good job More

by omarhmp27
Recommend Dealer
Yes
Apr 23, 2026 -

Packey Webb Ford responded

We appreciate you noting the extra effort our team made to ensure your Ford Fusion received top-quality service. We’re delighted you had such a positive experience. We look forward to assisting you again in the future.

April 23, 2026

Good dealership. Proficient sales team. Treated fairly I've been a customer there for a long time and intend to remain their customer. More

by jjemail1
Recommend Dealer
Yes
Employees Worked With
Matt Horeni
Apr 23, 2026 -

Packey Webb Ford responded

Thank you for your continued loyalty over the years. We’re glad our sales team provided proficient, fair service. Enjoy your new Ford and we look forward to assisting you again.

April 23, 2026

I came for an oil change and a windshield wiper system was not working. I was charged $196 to tell me that the windshield wipers Not working. And than told the the wipers Motor need to be replaced $80 More

by WAELHARAZIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I was mad didn't look for names
Apr 27, 2026 -

Packey Webb Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 22, 2026

Friendly and efficient Friendly, efficient, and timely The staff is friendly, services are efficient, and timely. More

by d_vasquez2
Recommend Dealer
Yes
Apr 22, 2026 -

Packey Webb Ford responded

Thank you for sharing your thoughts on your Ford Escape service. It’s wonderful to know our team provided friendly, efficient care right on schedule. We look forward to assisting you again.

April 20, 2026

The check in process was very smooth. Wait time very reasonable and the work performed was done well and of high quality More

by JOEGAJC
Recommend Dealer
Yes
Employees Worked With
Kaitlynn
Apr 20, 2026 -

Packey Webb Ford responded

It’s rewarding to know the check in process for your Ford Escape went smoothly and your wait time was reasonable. We’re pleased our team delivered high quality work on your vehicle. We look forward to serving you again.

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