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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.7
429 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 429 reviews

March 15, 2026

Great service, Nice people to work with. I've owned 2 Ford vehicles les since 1995 and haven't been disappointed yet. Keep up the excellent work!! More

by Stahln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, John in Service
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Mar 15, 2026 -

Packey Webb Ford responded

We appreciate your loyalty to Ford since 1995 and are thrilled our staff provided great service on your Escape. It’s wonderful to know our team was easy to work with. We look forward to caring for your Ford on every future visit.

March 14, 2026

Been a mechanic my entire life mostly work on class 7 and 8 trucks now. Always have done all the work on my own vehicles unless it's a time issue or warranty. Would not let anyone else except the techs at Pa More

by JVERSHAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlynn, Tech798 Jacob McNeil
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Mar 14, 2026 -

Packey Webb Ford responded

Thank you for trusting our technicians with your Lincoln Nautilus. It means a lot that our team restored every wire, hose, clip and clamp exactly as you would. We appreciate your perfect rating and your kind words about our service department.

March 14, 2026

Service and courtesy are always great. We are long time customers for service and purchases. More

by JKRECISZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlin and drivers
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Mar 14, 2026 -

Packey Webb Ford responded

It’s wonderful to know our service and courtesy continue to meet your expectations. We appreciate your loyalty over the years and the trust you place in servicing your Ford C-Max Hybrid with us. We look forward to welcoming you back for many more visits.

March 12, 2026

Service was great! Everyone went out of their way to be helpful. The waiting room is very comfortable and I do appreciate the free Carwash More

by DFSCHARDT
Recommend Dealer
Yes
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Mar 12, 2026 -

Packey Webb Ford responded

It’s great to hear that our team went above and beyond and that you found the waiting area comfortable. We’re happy the complimentary car wash added a nice convenience. We look forward to taking care of your Ford again soon.

March 12, 2026

They are honest with me. They are the only ones who I let service my car. More

by kathy.price211
Recommend Dealer
Yes
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Mar 12, 2026 -

Packey Webb Ford responded

It’s great to know you value our honest approach to servicing your Ford Fusion. We look forward to helping your Fusion run smoothly whenever you visit.

March 12, 2026

we found that mice had chewed through wires under our hood. One of those wires also required the replacement of the air conditioner compressor. The technician kept us informed and suggested ways to save More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Mar 12, 2026 -

Packey Webb Ford responded

Thank you for sharing this feedback. We’re pleased our technician guided you through the wiring and air conditioner compressor repairs and offered cost-saving suggestions. We appreciate you recommending our service for your Ford.

March 11, 2026

Thoroigh Listened to my concerns and thorough He did a good job He was great More

by SERGIO.PISCHEK
Recommend Dealer
Yes
Employees Worked With
Nick
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Mar 11, 2026 -

Packey Webb Ford responded

Thank you for the five-star review. We’re glad our service team listened carefully and completed thorough work on your Ford Explorer. We appreciate you choosing us and look forward to your next visit.

March 11, 2026

Great experience. Fair and straightforward. I would recommend this dealer over others (like Hawk). Just a much better, more professional experience. More

by arthurpech123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric
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Mar 11, 2026 -

Packey Webb Ford responded

We’re delighted you found the purchase process fair and straightforward with your new Bronco. Your recommendation over other dealerships really means a lot to our team. If there’s anything else you need, please don’t hesitate to reach out.

March 10, 2026

Straight forward Courteous, respectful, easy to understand, clear suggestions. Solid explanation, overall a good experience. More

by dame2608
Recommend Dealer
Yes
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Mar 11, 2026 -

Packey Webb Ford responded

Thanks for sharing about your experience with Packey Webb Ford. We appreciate your business and hope to see you again soon!

March 09, 2026

Always a pleasure doing business with your team! Obviously I value your team as I have bought 3 cars from you! More

by regina.schurman
Recommend Dealer
Yes
Employees Worked With
Brenda
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Mar 10, 2026 -

Packey Webb Ford responded

It’s been a pleasure assisting you across three Ford purchases. Thanks for your continued support and we look forward to helping you again.

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