Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.6
661 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
Contact Dealership

1815 West Ogden Ave

Downers Grove, IL

60515

Directions

By Type

Showing 661 reviews

August 21, 2026

Rob was very helpful and patient. They were nice bringing crayons to distract our toddlers. I went in for an oil change and came out with an Explorer. Great company. More

by robdematteo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob
Print
Aug 21, 2026 -

Packey Webb Ford responded

We’re glad your visit for an oil change led to discovering the perfect used Ford Explorer. Knowing the crayons helped keep your toddlers entertained is rewarding. Your kind words and five star rating mean a lot to our team.

August 20, 2026

Friendly, also helpful in trying to get Ford to reimburse the work done a few months earlier More

by Scottrosengren5
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
Print
Aug 20, 2026 -

Packey Webb Ford responded

Your mention of our help securing reimbursement from Ford for your F-150 highlights how much we care about supporting you beyond standard maintenance. We’re glad you found our team friendly, and your feedback means a great deal to our service department.

August 20, 2026

It’s a great and efficient and caring dealership and I thank you very much for your service More

by reggiesr61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
n/A
Print
Aug 20, 2026 -

Packey Webb Ford responded

It’s rewarding to know our service was attentive and swift. Thank you for trusting us with your Ford E250 and for your kind feedback.

August 19, 2026

Aside from an engine light on when I picked it up which they needed to check all was good. I appreciate the ride home. Thanks to the friendly staff. More

by akssmith12
Recommend Dealer
Yes
Print
Aug 19, 2026 -

Packey Webb Ford responded

Your Ford F-150 is in good hands with our service department. Knowing that we could resolve the engine light concern before you drove away and that the courtesy ride home was helpful means a lot to our team. We’re glad our friendly staff could support you during your visit.

August 18, 2026

David was very good And the lady in the cashier was nice and the guy in the pick up very friendly More

by ppichardo28
Recommend Dealer
Yes
Employees Worked With
David
Print
Aug 19, 2026 -

Packey Webb Ford responded

Thank you for the five-star rating. Knowing you felt welcomed by our service advisors, cashier, and pickup staff during your Ford Bronco service means a lot to our team.

August 18, 2026

Was professional. Only issue I had was called to schedule an appt a couple times and no one picked up phone(kept going to voicemail). Left couple messages over 3 days More

by mknable6
Recommend Dealer
Yes
Print
Aug 20, 2026 -

Packey Webb Ford responded

Thank you for sharing your experience with us. We apologize for the scheduling issues and truly appreciate your feedback.

August 18, 2026

Nick in service is the best always make sure my vehicle is fixed properly! I only go to him for service! More

by thomas.j.comstock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Print
Aug 18, 2026 -

Packey Webb Ford responded

It’s rewarding to know your Ford Explorer is always fixed properly. Your exclusive trust in our service team means a lot to us.

August 16, 2026

I truly appreciate their outstanding customer service and highly recommend Parkway Ford to anyone looking for a great dealership and other than Great service, knowledgeable staff, and a smooth oil change exp More

by AA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Print
Aug 16, 2026 -

Packey Webb Ford responded

Knowing our service met your expectations is rewarding for our team. Your praise of our knowledgeable staff and seamless oil change means a lot to us. Thank you for recommending our dealership and for trusting us with your Ford Expedition.

August 14, 2026

Packey's crew always takes care of me. Even if something comes up last minute they manage to fit me in. Packey Webb has a great crew. More

by Reba Haywood
Recommend Dealer
Yes
Employees Worked With
Ken
Print
Aug 14, 2026 -

Packey Webb Ford responded

Our service team is pleased we could accommodate your Ford F-150 on short notice. Hearing that you always feel taken care of is truly rewarding.

August 14, 2026

I come in to Packey Webb to buy some wiper blades for 3 vehicles. 5bout of 6 blades went on with no trouble. I came back to the dealership and Juan helped me. He is a genius. He told me that they chang More

by RDEDDO45
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Juan in parts
Print
Aug 14, 2026 -

Packey Webb Ford responded

Your note about our parts department’s clear explanation of the new blade design highlights how we aim to simplify maintenance. Knowing that advice let you install the wiper blade on your Ford F-150 in seconds means a lot to our team.

1
...
5
6
7
...
67