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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.6
661 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 661 reviews

August 14, 2026

Smooth, attentive and professional Ernie outstanding they went to another dealership in Indiana to get my vehicle. I was extremely happy. More

by EJS80
Recommend Dealer
Yes
Employees Worked With
Ernie Mateo
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Aug 14, 2026 -

Packey Webb Ford responded

We’re glad the process of sourcing your new Bronco from another Indiana dealership felt seamless and attentive. Knowing you were extremely happy with how our team handled it means a great deal to us.

August 14, 2026

Went in for an oil change and they never reset the computer and I didn't get a sticker in the window. I had to go back a second time which was a big inconvenience and out of my way. More

by EJS80
Recommend Dealer
No
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Aug 20, 2026 -

Packey Webb Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

August 13, 2026

Dealership was easy to work with our sales rep. Eric was exceptional. We ended up buying two cars instead of one because of our sales rep. More

by rmuscato
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric
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Aug 13, 2026 -

Packey Webb Ford responded

Hearing that our sales team made purchasing two vehicles so easy means a lot to us. We’re grateful you chose your used Ram with us, and hope you enjoy both cars for years to come.

August 12, 2026

Packey Webb Ford – Downers Grove, IL Very professional team across service, parts, sales, and the Webb family owners. From the moment you walk in, you feel like part of the family rather than just another More

by brinkmanmichaeljohn
Recommend Dealer
Yes
Employees Worked With
Ernie
Print
Aug 12, 2026 -

Packey Webb Ford responded

Personal attention is at the heart of how our dealership operates, and we’re glad you felt like family the moment you walked in. We’re delighted you chose us for your new Ford Bronco and that our team across sales and service could be part of the process. Hearing your kind words and seeing your five-star rating is genuinely rewarding for our team.

August 11, 2026

Packey Webb has a first class service center, very professional staff, enjoyed catching up with Ernie in sales while we waited More

by DIONCLARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie
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Aug 11, 2026 -

Packey Webb Ford responded

Knowing our service center felt first class and our team came across as professional means a lot to us. We’re glad you had the chance to catch up with our sales team while we worked on your Ford Ranger.

August 08, 2026

Charles is the man From walking in the door to walking out the door, Charles does an awesome job. He's just a good dude and he's a no fluff no nonsense kind of guy and just takes care of xxxx and makes it More

by gholcomb8
Recommend Dealer
Yes
Employees Worked With
Charles
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Aug 08, 2026 -

Packey Webb Ford responded

Knowing that our direct, efficient approach met your needs is rewarding. Hearing your praise about how smoothly the visit went means a lot to our service team. Thank you for choosing our dealership for your Explorer’s service.

August 08, 2026

Professional, fair and friendly with everything from start to finish Charles was awesome as usual. This is the third vehicle I've purchased from him and Packey Webb Ford. I can't imagine going to anothe More

by gholcomb8
Recommend Dealer
Yes
Employees Worked With
Charles Franz
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Aug 08, 2026 -

Packey Webb Ford responded

Your note about our fairness, friendliness, and professional service throughout the process is truly appreciated. Knowing your third Ford Explorer purchase felt seamless means a great deal to us.

August 07, 2026

Efficient, comfortable, and no pressure Eric, and Al were both very professional, efficient, and made the experience very easy. No pressure, and had everything ready when I visited. More

by jmcmillan1991
Recommend Dealer
Yes
Employees Worked With
Eric, and Al
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Aug 07, 2026 -

Packey Webb Ford responded

Knowing the purchase of your used Ford Edge felt efficient and pressure-free means a lot to our team. Our staff is pleased you found the process professional, comfortable, and that everything was ready for your visit.

August 07, 2026

Efficient, work was completed earlier than promised. The staff in service and cashier were friendly and professional More

by Irishrn63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know their names
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Aug 07, 2026 -

Packey Webb Ford responded

Knowing that you found our service on your Ford Escape efficient and that the work finished earlier than promised is gratifying. Your recognition of our service and cashier staff’s professionalism is much appreciated.

August 07, 2026

The whole experience took too long. Ford needs to look at Tesla and Rivian, their purchase process is quick and less frustrating. More

by Ingo
Recommend Dealer
Yes
Employees Worked With
Diego
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Aug 10, 2026 -

Packey Webb Ford responded

Thank you for your feedback, Ingo. We look forward to continuing to serve you in the future!

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