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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.7
429 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 429 reviews

March 09, 2026

Great service, great people, and my truck is running very well. I could not be happier with the service provided. More

by bgoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Rioux
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Mar 09, 2026 -

Packey Webb Ford responded

Delighted to hear your Ford F-150 is running smoothly and that our team delivered top-notch care. It was a pleasure working on your truck and making sure everything performs at its best. Thank you for trusting us with your service needs.

March 08, 2026

I'm always treated well, the communication is clear and the dealership has always kept their promises to me More

by webbgb
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
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Mar 09, 2026 -

Packey Webb Ford responded

Thank you for your continued trust in us. It’s great to hear our service team provides clear communication and follows through on promises for your Ford Explorer. We look forward to assisting you again.

March 08, 2026

They fixed my rotors, under warranty, without question. Gave a great summary of actions taken More

by r.labud
Recommend Dealer
Yes
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Mar 08, 2026 -

Packey Webb Ford responded

We’re glad we could resolve the rotor issue on your Ford Edge under warranty and provide a clear summary of the work performed. We appreciate you noting how helpful our explanation was. Please let us know if there’s anything else we can assist you with.

March 08, 2026

People and pet friendly (snoopy) Ernie salesman professional. As well as the whole Webb crew. No hassle no pressure. True to their word and helpful. I will be back and recommend them no xx. Courteo More

by cpdkroppe888
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernie Mateo
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Mar 08, 2026 -

Packey Webb Ford responded

We appreciate you highlighting how our team’s pet friendly atmosphere and no pressure service made your Jeep Renegade purchase a pleasure. We’re proud to honor first responders, military members, teachers, and working class customers with respectful, straightforward care.

March 08, 2026

courteous, professional, thorough come on - I answered your AI text, I like the service, I'll come back again More

by alisonsegebarth
Recommend Dealer
Yes
Employees Worked With
Nick
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Mar 08, 2026 -

Packey Webb Ford responded

Thank you for noting how courteous, professional, and thorough our team was with your Fusion. We’re glad our follow-up messages kept things clear. We look forward to seeing you again for your next service.

March 07, 2026

I have been going to Packey Webb Ford Services for several years. I feel that every person I have worked with in the Service department have always looked out for my safety and my best interests. More

by jenleble
Recommend Dealer
Yes
Employees Worked With
Nick, Brenda, and John
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Mar 07, 2026 -

Packey Webb Ford responded

It’s been our pleasure to care for your Ford Edge over the years. We’re glad our service team has consistently prioritized your safety and best interests at each visit. Thank you for your continued trust.

March 04, 2026

Packey Webb Ford is a outstanding dealership and they care about their customers vehicles getting fixed right the first time. More

by NOGIVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
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Mar 05, 2026 -

Packey Webb Ford responded

Thank you for your five-star rating and kind feedback. We’re glad your Ford F-150 was serviced correctly on the first visit. Please reach out anytime you need further assistance with your vehicle.

March 04, 2026

Great place Will be working with this dealer forevermore Great service department bettter than any i have ever experienced More

by RICKSMOBILESERVICE1
Recommend Dealer
Yes
Employees Worked With
Nick
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Mar 04, 2026 -

Packey Webb Ford responded

Thank you for the five-star review. We’re thrilled our service department impressed you more than any other you’ve visited for your Ford. We appreciate your loyalty and look forward to working with you again.

March 01, 2026

Friendly and quick. My appt was at 8am and I waited for my service to be complete. I was on my way easily within an hour. I was expecting to be waiting longer. More

by barbaraj80
Recommend Dealer
Yes
Employees Worked With
I didn't catch her name.
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Mar 01, 2026 -

Packey Webb Ford responded

It’s great to hear that your Bronco service appointment started right on time and you were back on the road in under an hour. Our team is glad we could complete your service efficiently while keeping everything friendly. We appreciate you sharing your experience.

February 28, 2026

Tim got my vehicle back to me in 1 days time both times I dropped it off, very nice More

by Ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Mar 01, 2026 -

Packey Webb Ford responded

Thank you for the five-star rating. We’re glad your Ford Transit Connect was returned within one day on both visits. We’ll share your kind words with our service team.

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