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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.6
661 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 661 reviews

August 07, 2026

Took my truck in for what I thought was a transmission or rear end issue and the technician almost immediately identified the problem and switched a switch that had been inadvertently reset. As usual Packey More

by Poconnor2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service coordinator
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Aug 07, 2026 -

Packey Webb Ford responded

Your note about our technician quickly identifying that reset switch highlights our team’s focus on accurate diagnostics. We’re glad we could get your Ford F-150 back on the road swiftly without any unnecessary charges. Hearing that we exceeded your expectations again means a lot to our service department.

August 07, 2026

Everything was great and I was in and out pretty fast. The one thing I would have liked if they would have given me mats for my car that were from bronco, instead of the two small ones they gave. I feel More

by Digirl161982
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob
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Aug 07, 2026 -

Packey Webb Ford responded

Thank you for your feedback. Please don't hesitate to reach out to us directly if you'd like to discuss your concerns in more detail. Thank you for choosing Packey Webb Ford, and we hope you enjoy your new vehicle!

August 07, 2026

Quick taken care of and made sure this was the right truck I was looking for More

by patryan87
Recommend Dealer
Yes
Employees Worked With
Misa
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Aug 07, 2026 -

patryan87 responded

Quick taken care of and made sure this was the right truck I was looking for

Aug 10, 2026 -

Packey Webb Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Packey Webb Ford.

August 06, 2026

Efficient. Kind. Caring. Diego went above and beyond to make the visit excellent. Finance was smooth. Diego went out of the way to help me get my new car home More

by Jacob
Recommend Dealer
Yes
Employees Worked With
Diego Godinez
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Aug 06, 2026 -

Packey Webb Ford responded

Knowing the finance process felt effortless and that our team could go the extra mile getting your new Bronco home is truly rewarding. Your kind words mean a great deal to us.

August 05, 2026

Very friendly. .Knows their stuff I always bring my 9 pound Morkie in and everyone loves it. More

by magiclvr04
Recommend Dealer
Yes
Employees Worked With
IDK..maybe Caitlin?
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Aug 05, 2026 -

Packey Webb Ford responded

Your mention of bringing your 9-pound Morkie and how everyone loves having them here reflects our goal to keep the service experience warm and welcoming. Knowing you find our team so knowledgeable and friendly is truly rewarding.

August 05, 2026

Great dealership, excellent communication and customer service. My family and I felt welcome. Our salesman Eric was wonderful! More

by MJRUSIECKI218
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Mateo
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Aug 05, 2026 -

Packey Webb Ford responded

Your comments about our clear communication and welcoming atmosphere reflect how our sales team strives to make everyone feel valued. We’re pleased we could help with your purchase of the used GMC Sierra 1500 Limited. Thank you for choosing our dealership and sharing your positive review.

August 04, 2026

Friendly and fast process Took his time to explain everything friendly people I would recommend to friends and family More

by Venenohm169
Recommend Dealer
Yes
Employees Worked With
Oscar canizales
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Aug 04, 2026 -

Packey Webb Ford responded

We’re glad the leasing process for your new Ford F-150 felt quick and welcoming. Hearing that you’d recommend us to friends and family means a great deal to our team.

August 04, 2026

Nick always kept me up to date on the progress of my car. Got a loaner which was amazing since they needed to keep my car longer. More

by gzamoranotowles
Recommend Dealer
Yes
Employees Worked With
Nick
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Aug 04, 2026 -

Packey Webb Ford responded

Hearing that you felt informed throughout the service means a lot to our service team. We’re pleased we could provide a loaner while your Ford Explorer was in service.

August 03, 2026

Friendly, fast and you know your vehicle is getting the right fix the first time More

by julie.stlouis81
Recommend Dealer
Yes
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Aug 04, 2026 -

Packey Webb Ford responded

Your mention of friendly, fast service and getting your Explorer fixed correctly on the first visit captures exactly what our service team strives for. Hearing that means a lot to our service team.

August 01, 2026

Efficient, and friendly Very accommodating to our time schedule. Always a pleasure to work with. More

by Kris43
Recommend Dealer
Yes
Employees Worked With
Matt H and his associate
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Aug 01, 2026 -

Packey Webb Ford responded

Thank you for sharing your experience. We’re glad our team made your Ford Escape purchase efficient and friendly while fitting your schedule. It was a pleasure working with you, and we hope to assist you again soon.

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