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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.7
518 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 518 reviews

April 24, 2026

Nick and service team handled the appointment and completed all the work on time and as promised. Packey Web has one of the nicer waiting areas too with ample chairs and tables to work while you wait More

by JohnAMc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Apr 24, 2026 -

Packey Webb Ford responded

Thank you for letting us know your appointment went smoothly and the work was finished on time. It’s great the waiting area offered ample seating and workspace during your visit. We appreciate you trusting us with your Ford.

April 23, 2026

Perfect Great experience great service Great experience great service and thank you very much for the big effort to get a good job More

by omarhmp27
Recommend Dealer
Yes
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Apr 23, 2026 -

Packey Webb Ford responded

We appreciate you noting the extra effort our team made to ensure your Ford Fusion received top-quality service. We’re delighted you had such a positive experience. We look forward to assisting you again in the future.

April 23, 2026

Good dealership. Proficient sales team. Treated fairly I've been a customer there for a long time and intend to remain their customer. More

by jjemail1
Recommend Dealer
Yes
Employees Worked With
Matt Horeni
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Apr 23, 2026 -

Packey Webb Ford responded

Thank you for your continued loyalty over the years. We’re glad our sales team provided proficient, fair service. Enjoy your new Ford and we look forward to assisting you again.

April 23, 2026

I came for an oil change and a windshield wiper system was not working. I was charged $196 to tell me that the windshield wipers Not working. And than told the the wipers Motor need to be replaced $80 More

by WAELHARAZIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I was mad didn't look for names
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Apr 27, 2026 -

Packey Webb Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 22, 2026

Friendly and efficient Friendly, efficient, and timely The staff is friendly, services are efficient, and timely. More

by d_vasquez2
Recommend Dealer
Yes
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Apr 22, 2026 -

Packey Webb Ford responded

Thank you for sharing your thoughts on your Ford Escape service. It’s wonderful to know our team provided friendly, efficient care right on schedule. We look forward to assisting you again.

April 20, 2026

The check in process was very smooth. Wait time very reasonable and the work performed was done well and of high quality More

by JOEGAJC
Recommend Dealer
Yes
Employees Worked With
Kaitlynn
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Apr 20, 2026 -

Packey Webb Ford responded

It’s rewarding to know the check in process for your Ford Escape went smoothly and your wait time was reasonable. We’re pleased our team delivered high quality work on your vehicle. We look forward to serving you again.

April 20, 2026

Had an appt for the works package. Was there a little over 2 hours. Car was washed More

by LHPH44
Recommend Dealer
Yes
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Apr 21, 2026 -

Packey Webb Ford responded

Thank you for your review and 5-star rating. Our goal is to make sure everyone who walks through the door leaves happy. Thanks for choosing Packey Webb Ford!

April 19, 2026

I was treated kindly by the staff and driver who brought me back home. I appreciated how quickly I was able to get my vehicle in for service and how fast the problem was fixed. I would definitely recommend More

by achlada
Recommend Dealer
Yes
Employees Worked With
Tom
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Apr 20, 2026 -

Packey Webb Ford responded

It’s wonderful to hear our team made you feel welcomed and that our shuttle service helped you out. We’re glad your Ford Explorer was serviced promptly and the issue was resolved so quickly. Thank you for recommending us to others.

April 19, 2026

Received vcml, called back 2x with response not until 4:00. Normally have car dropped off at house, couldn't do it because service didn't get completed until late. More

by matt
Recommend Dealer
Yes
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Apr 20, 2026 -

Packey Webb Ford responded

Providing a 5-star experience is our top priority, and we're sorry that we fell short here, Matt. Thank you for bringing this issue to our attention! Please reach out to us directly if you need any further assistance, we are always happy to help.

April 19, 2026

Fast friendly service always I am always treated kindly and respectful and everyone is always so helpful More

by barbara_guzman
Recommend Dealer
Yes
Employees Worked With
5
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Apr 19, 2026 -

Packey Webb Ford responded

It’s wonderful to hear you consistently receive fast, friendly service and are treated with respect. Our team is happy to help with your Ford Edge, and we look forward to your next visit.

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