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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.7
517 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 517 reviews

April 18, 2026

Service & parts staff very knowledgeable & helpful with information about our vehicles and tracking apps to check out maintenance and vehicle information. Good feeling about being here and want to move for More

by SONZX3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in service fleet specialist and Norm Fenske in parts
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Apr 18, 2026 -

Packey Webb Ford responded

Thank you for letting us know how our service and parts teams guided you through the maintenance apps and vehicle information for your Fords. We appreciate your confidence and look forward to helping with price comparisons for your fleet needs. When you’re ready, just reach out to schedule your Fusion’s transmission flush and recall work.

April 18, 2026

I am a long ti. e customer and would recommend them to others looking to purchase or get a car serviced. More

by fry3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda
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Apr 18, 2026 -

Packey Webb Ford responded

Thank you for continuing to trust us with your Ford Escape service and purchases over the years, and for recommending us to others. We look forward to helping you again whenever you need us.

April 18, 2026

Work was completed fast. Did not have to wait long. Very fast and efficient process. More

by edwiese
Recommend Dealer
Yes
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Apr 18, 2026 -

Packey Webb Ford responded

Thanks for highlighting the quick turnaround and efficient process when servicing your Ford. We’re glad the wait was minimal and you got back on the road promptly. We appreciate you trusting our team.

April 17, 2026

Completed when promised. Some confusion around pick up of vehicle. No real issue. Done ?? More

by STEVEGAWRON
Recommend Dealer
Yes
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Apr 17, 2026 -

Packey Webb Ford responded

We’re glad your Ford Fusion service was completed when promised. We apologize for any confusion at pickup and appreciate your patience. Thanks for choosing us and enjoy the drive!

April 17, 2026

I just dealt with the mechanic that came to my home and he did a great job. More

by Poconnor2021
Recommend Dealer
Yes
Employees Worked With
A young lady set the home appointment up. I was surprised when it was offered but excited as well.
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Apr 17, 2026 -

Packey Webb Ford responded

It’s wonderful to hear our mobile mechanic did a great job servicing your Ford F-150 at home. Thank you for the 5-star review.

April 17, 2026

It was great. Thanks Nick And his team are great in service department. Thanks again More

by Schunt
Recommend Dealer
Yes
Employees Worked With
For service or purchase?
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Apr 17, 2026 -

Packey Webb Ford responded

We’re happy your Ford Explorer’s service went smoothly. Thank you for the 5-star rating and for highlighting our service team’s work. We look forward to helping you again down the road.

April 17, 2026

There is not a whole lot to say on this. The new key works just fine. More

by mwcaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony, plus one new guy.
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Apr 17, 2026 -

Packey Webb Ford responded

Thank you for the five-star rating. We’re pleased to hear the new key for your Ford Escape is working smoothly. If you need anything else, just let us know.

April 16, 2026

Online appt. Wait time not to bad.Received my truck back efficiently. Close to the house and shuttle service timed right. More

by alohadanny
Recommend Dealer
Yes
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Apr 16, 2026 -

Packey Webb Ford responded

We’re pleased you found our online appointment system convenient and that your Ford was returned quickly. It’s great to hear the wait time was reasonable and the shuttle service aligned with your schedule. Thanks for sharing your experience and we look forward to serving you again.

April 15, 2026

Thank you for being there when I desperately needed help. Excellent job. I will remain a super loyal customer. I will be calling soon for an oil change and checkup. More

by SUZANNE0620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know name but great service.
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Apr 15, 2026 -

Packey Webb Ford responded

Thank you for trusting our team when you needed assistance with your Ford Escape. We appreciate your loyalty and look forward to scheduling your upcoming oil change and checkup.

April 14, 2026

Very pleasant. Very helpful. Solved my problem at a very fair price. I wish I remembered the man's name! More

by Srietveld
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 14, 2026 -

Packey Webb Ford responded

We’re glad our service team was able to resolve your Ford Escape issue efficiently and at a fair price. We appreciate your feedback and will be sure to pass along your praise to the crew.

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